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- Tasks: Join our team to schedule and manage customer service for our agricultural business.
- Company: Farol Ltd is the largest John Deere dealership in the UK, thriving since 1976.
- Benefits: Enjoy a competitive salary, increasing holiday days, and a company pension.
- Why this job: Be part of a family-owned business that values technology and employee growth.
- Qualifications: Experience in agricultural or technical roles preferred, but all backgrounds welcome.
- Other info: Work hours are Monday to Friday with occasional Saturday shifts.
The predicted salary is between 24000 - 35000 £ per year.
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Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.
Established as a family business in 1976, Farol today is made up of over 320 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.
Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.
About the Role
We have an exciting new opportunity for an individual to join our growing Centralised Service department at our Milton Common Head Office. You will be an integral part of the team and will use our cutting-edge tools and technology to provide a first class service to our customers.
You will be proactively planning & scheduling work centrally for 6 depots; your role will be to communicate with customers (both internal and external), and to allocate and schedule work to our technicians across the group. Your main priority is ensuring our customer service levels meet our customers’ needs whilst maintaining a first-class standard of service at all time.
Your main duties will include:
- Answering incoming telephone calls from customers and taking the appropriate action
- Utilising our scheduler and planning tools, allocating work for the technicians based on their expertise and skill
- Keeping in regular contact with customers throughout the job process – from initial contact to providing estimates, keeping the customer informed abouts timescales, through to invoicing once the work has been carried out
- Liaising with colleagues from other departments
- Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customers
About You
The ideal candidate will have previous experience within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Service Advisor. However, Service Administrators/Advisors from other industries will also be considered.
Basic salary in the region of £28,000 – £35,000 dependent on experience, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.
Hours of work
8am – 5pm Monday to Friday
8am – 12:30pm on a Saturday rota (approximately 1 in 4)
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Connected Support Advisor employer: Farol Ltd
Contact Detail:
Farol Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connected Support Advisor
✨Tip Number 1
Familiarise yourself with the agricultural and groundcare industry, especially John Deere products. Understanding the technical aspects and customer needs will help you stand out during conversations with the hiring team.
✨Tip Number 2
Practice your communication skills, as this role involves liaising with both customers and technicians. Being able to convey information clearly and effectively will demonstrate your suitability for the position.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed schedules or coordinated tasks in previous roles. This will highlight your ability to handle the planning and scheduling responsibilities of the job.
✨Tip Number 4
Research Farol Ltd's company culture and values. Aligning your personal values with theirs can help you articulate why you're a great fit for their team during any discussions or interviews.
We think you need these skills to ace Connected Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Connected Support Advisor position. Tailor your application to highlight relevant experience in customer service and scheduling.
Highlight Relevant Experience: If you have experience in the Agricultural or Groundcare industries, make sure to emphasise this in your CV and cover letter. If not, focus on transferable skills from previous roles that demonstrate your ability to manage customer relationships and work in a fast-paced environment.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention specific tools or technologies you are familiar with that relate to the job, and explain how you can contribute to maintaining high customer service standards.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Farol Ltd
✨Research the Company
Before your interview, take some time to learn about Farol Ltd. Understand their history, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Connected Support Advisor. Be prepared to discuss how your previous experience aligns with the duties mentioned in the job description, such as scheduling work and communicating with customers.
✨Prepare for Customer Interaction Scenarios
Since the role involves significant customer interaction, think of examples from your past experiences where you successfully handled customer queries or complaints. This will demonstrate your ability to maintain high service standards.
✨Showcase Your Technical Knowledge
If you have experience in the Agricultural or Groundcare industries, be ready to discuss it. Highlight any technical skills or knowledge that could be relevant to the role, as this will set you apart from other candidates.
