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- Tasks: Book and arrange travel for corporate clients, ensuring exceptional service.
- Company: Amex GBT inspires travel as a force for good in an inclusive culture.
- Benefits: Enjoy flexible work options, travel perks, and access to 20,000 courses.
- Why this job: Join a collaborative team that values quality interactions and personal growth.
- Qualifications: 5 years of travel experience and GDS expertise required.
- Other info: Global position with evening and weekend shifts available.
The predicted salary is between 36000 - 60000 £ per year.
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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Must have GDS (Global Distribution System) experience in Sabre
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
- Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence, and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Previous 5 years of experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise in Sabre and Amadeus
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently
- Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We are looking to fill positions that are evening, overnight, weekend and holiday shifts only.
GLOBAL POSITION! We are hiring in USA, Sweden, Netherlands, UK, Spain, Poland, Australia, etc.
Location
United States
The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
The #TeamGBT Experience
- Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
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Experienced Travel Consultant employer: American Express Global Business Travel
Contact Detail:
American Express Global Business Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Travel Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in business travel and the specific needs of corporate clients. This knowledge will help you demonstrate your expertise during interviews and show that you're proactive about understanding the industry.
✨Tip Number 2
Make sure to highlight your GDS experience, particularly with Sabre and Amadeus, in conversations. Be prepared to discuss specific scenarios where you've successfully used these systems to solve client issues or enhance their travel experience.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Since this role involves advising clients over various channels, being able to articulate your thoughts clearly and professionally will set you apart.
✨Tip Number 4
Network with current or former employees of Amex GBT on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Experienced Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the travel industry, especially focusing on your GDS expertise in Sabre and Amadeus. Emphasise any previous roles where you provided high-touch service or worked with corporate clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and client service. Mention specific examples of how you've successfully resolved customer issues or provided exceptional service in past roles. This is your chance to showcase your personality and fit for the collaborative culture at Amex GBT.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as professional communication, attention to detail, and teamwork. Use bullet points to make these stand out and ensure they are easy to read.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the travel consultancy role.
How to prepare for a job interview at American Express Global Business Travel
✨Showcase Your GDS Expertise
Make sure to highlight your experience with Global Distribution Systems, particularly Sabre and Amadeus. Be prepared to discuss specific scenarios where you've successfully used these systems to book complex travel arrangements.
✨Demonstrate Client Service Passion
Emphasise your commitment to excellent client service. Share examples of how you've proactively anticipated client needs and resolved issues quickly, showcasing your ability to act as a trusted advisor.
✨Prepare for Team Collaboration Questions
Since teamwork is crucial in this role, think of instances where you've worked effectively within a team. Be ready to discuss how you handle feedback and contribute to achieving team goals.
✨Understand the Travel Industry Landscape
Brush up on your knowledge of the travel industry, especially business travel. Be prepared to discuss current trends, challenges, and how your background can contribute to the company's mission of making travel a force for good.
