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- Tasks: Support our store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% discounts, flexible shifts, and a range of perks including wellness support.
- Why this job: Be part of a motivated team, gain valuable experience, and enjoy opportunities for career progression.
- Qualifications: Friendly, reliable, and self-motivated individuals with basic numeracy, literacy, and IT skills are welcome.
- Other info: Flexible working patterns to accommodate your commitments, whether studying or other jobs.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
| Working Day | Shift start/end time |
| Monday | 1:30PM-8:00PM |
| Wednesday | 1:30PM-8:00PM |
| Friday | 1:30PM-8:00PM |
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 18Location: The Street, Capel St Mary, Ipswich, IP9 2EB IP9 2EB
Customer Service Assistant - The Street, Capel St Mary, Ipswich employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - The Street, Capel St Mary, Ipswich
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Highlighting your ability to communicate effectively and work as part of a team will resonate well with the hiring managers.
✨Tip Number 3
Demonstrate your willingness to learn and adapt by researching common challenges faced in retail customer service. Being able to discuss how you would handle these situations can show your proactive attitude.
✨Tip Number 4
Engage with the local community or participate in relevant events before your interview. This shows your commitment to the role and helps you connect with the ethos of the company.
We think you need these skills to ace Customer Service Assistant - The Street, Capel St Mary, Ipswich
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your friendly and approachable nature, as well as your effective communication skills. Use specific examples from your past experiences to demonstrate your reliability and positive attitude.
Highlight Relevant Skills: Make sure to emphasise your basic numeracy, literacy, and IT skills in your CV. Mention any previous customer service experience or roles where you worked as part of a team, showcasing your ability to engage with customers and colleagues alike.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to smile and maintain a positive attitude throughout the interview. This will demonstrate that you can create a welcoming environment for customers.
✨Highlight Teamwork Skills
Emphasise your ability to work as part of a team. Share examples from previous experiences where you collaborated with others to achieve a common goal. This will show that you are a reliable team player, which is essential for this role.
✨Demonstrate Effective Communication
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions about handling difficult customers or resolving conflicts.
✨Express Willingness to Learn
The company values self-motivation and adaptability. Be prepared to discuss how you have embraced learning opportunities in the past and how you plan to grow within the role. This shows that you are engaged and ready to contribute to the team's success.
