Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with key accounts, ensuring excellent customer service and identifying new opportunities.
- Company: Join a dynamic telecoms software company known for its innovative OSS/BSS solutions.
- Benefits: Enjoy flexible salary options, potential for international travel, and a vibrant work culture.
- Why this job: Be part of a high-growth team that values creativity and customer satisfaction in a global context.
- Qualifications: Degree level education and familiarity with BSS/OSS applications are essential.
- Other info: Willingness to travel internationally is a must for this role.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a high-growth, mid sized, Telecoms software business supplying a complex portfolio of OSS / BSS solutions (billing, self-service, interconnect, inventory, charging etc) is looking to expand its account management team and is seeking a highly motivated individual with the drive to deliver excellent customer service to a number of their key accounts. Account Manager duties include: Create, identify and respond to opportunities for providing products and services to our customers. Liaise with those responsible internally to establish pricing; make recommendations for products, enhancements and services that will help the customer organisation to achieve its business objectives. Monitor the level of customer satisfaction at regular intervals; respond to customers’ queries and issues; ensure that, when necessary, corrective action is taken by my client and by the customer organisation. Manage the escalation path for support and project issues where necessary to ensure that issues are resolved in a timely manner. Identify key influencers in the customer organisation and build relationships with them. Assist our client\’s management to plan and resource the business it expects to achieve with the customer organisation. Monitor the level of business actually achieved. Advises the management of the customer organisation how to plan and budget for the products and services that are to be supplied in the coming few years. Given the varied locations of our customers, a willingness for international travel (Europe/Africa/Asia/Americas) on a regular basis is essential. Required to be educated to degree level (or equivalent) Experience Required Familiarity with BSS and/or OSS applications used in support of a Telecommunications Operator’s business. This familiarity must be demonstrated to enable appreciation of the Customer’s usage of the system and of their changing requirements. Competence with standard MS Office applications and an awareness of project management techniques. Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly. Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress. Maintaining focus on agreed objectives and deliverables whatever the circumstances. Keeping commercial aspects continually in mind when taking actions or making decisions. Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions. Taking innovative approaches to problem solving and devising inventive and creative solutions. Understanding the hierarchy and culture of customer organisations and being able to identify the decision makers and influencers. Influencing and persuading others to take a specific course of action when there is no direct line of command or control. Checking progress against targets, reporting as necessary and taking action to resolve exceptions. Managing multiple customers of varying size (from Tier 1 to Tier 3 operators) and manage multiple opportunities simultaneously and effectively. Please ignore the salary levels mentioned on the job board – they are flexible depending on the person
Account Manager - OSS / BSS Software Solutions employer: MBR Partners
Contact Detail:
MBR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - OSS / BSS Software Solutions
✨Tip Number 1
Familiarise yourself with the specific OSS/BSS solutions that our client offers. Understanding the intricacies of these systems will not only help you in conversations with potential customers but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the telecoms industry, especially those who have experience with account management roles. Attend relevant conferences or webinars to build connections and gain insights into the latest trends and challenges in the sector.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and how you've successfully resolved issues in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain customer satisfaction.
✨Tip Number 4
Research the company culture and values of our client. Understanding their approach to customer service and business objectives will allow you to align your responses during interviews and show that you're a great fit for their team.
We think you need these skills to ace Account Manager - OSS / BSS Software Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the OSS/BSS software solutions space. Use specific examples that demonstrate your familiarity with telecommunications applications and your ability to manage customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying and how your skills align with the job requirements. Mention your experience in delivering excellent customer service and your understanding of the telecommunications industry.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your innovative approaches to problem-solving. Highlight situations where you successfully influenced decision-makers or managed multiple customer accounts effectively.
Highlight International Experience: If you have experience working with international clients or travelling for work, be sure to mention this in your application. Emphasise your willingness to travel and how it has contributed to your professional growth.
How to prepare for a job interview at MBR Partners
✨Showcase Your Industry Knowledge
Make sure to demonstrate your familiarity with OSS/BSS applications and how they support a Telecoms Operator's business. Prepare examples of how you've used these systems in the past or how you understand their impact on customer operations.
✨Highlight Customer Relationship Skills
Discuss your experience in building and maintaining relationships with key influencers within customer organisations. Be ready to share specific instances where your relationship management led to successful outcomes for both parties.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle challenges and customer issues. Prepare examples that showcase your innovative approaches to problem-solving, especially under pressure, and how you ensure customer satisfaction.
✨Demonstrate Your Project Management Awareness
Familiarise yourself with basic project management techniques and be prepared to discuss how you manage multiple accounts and opportunities simultaneously. Highlight any relevant tools or methods you use to keep track of progress and deliverables.
