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- Tasks: Lead customer strategy workshops and design innovative supply chain solutions.
- Company: Join a dynamic logistics company focused on strategic client growth.
- Benefits: Enjoy opportunities for travel and collaboration with cross-functional teams.
- Why this job: Be a trusted advisor and make a real impact in logistics transformations.
- Qualifications: 5-10 years in supply chain transformation; degree preferred in relevant fields.
- Other info: Submit your CV and a covering letter to enhance your application.
The predicted salary is between 48000 - 72000 £ per year.
We\’re working with a dynamic logistics company seeking a Head of Customer Solutions to help drive strategic client growth. This is a solution-focused role working closely with sales, commercial, and operational teams to deliver innovative supply chain strategies to both new and existing customers. The successful candidate will act as a trusted advisor-leading customer workshops, co-creating value-driven solutions, and supporting complex logistics transformations. You\’ll manage cross-functional teams and develop tailored proposals that deliver measurable client value-cost reduction, service improvement, and enhanced operational performance. Key Responsibilities: Collaborate with sales teams to identify and qualify customer opportunities Lead customer strategy workshops to understand supply chain challenges Design and deliver customised value propositions Manage end-to-end project lifecycle from concept to proposal delivery Coordinate cross-functional solution design teams Support business case development and RFx responses Help transition solutions into delivery and measure client value Candidate Requirements: 5-10 years\’ experience in strategic supply chain transformation Background in freight forwarding, 3PL/4PL, logistics or supply chain consulting Proven project leadership and people management skills Willingness to travel (UK & International) Degree in Supply Chain, Economics, Engineering (preferred)ACS are recruiting for a Head of Customer Solutions . If you feel that you have the skills and experience required in this advertisement to be a Head of Customer Solutions submit your CV including an outline of your experience as a Head of Customer Solutions. It is always a good idea to include a covering letter outlining your experience as a Head of Customer Solutions with your application as this will enhance your chances of selection and improve your prospects of landing the Head of Customer Solutions role you desire
Head of Customer Solutions employer: ACS Business Performance Ltd
Contact Detail:
ACS Business Performance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Solutions
✨Tip Number 1
Network with professionals in the logistics and supply chain industry. Attend relevant conferences, webinars, or local meetups to connect with potential colleagues and industry leaders who can provide insights and possibly refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in supply chain management. Being knowledgeable about innovative solutions and strategies will not only help you in interviews but also demonstrate your commitment to driving client growth.
✨Tip Number 3
Prepare to discuss specific examples of how you've led successful customer strategy workshops or managed complex logistics transformations. Highlighting your hands-on experience will showcase your ability to deliver measurable client value.
✨Tip Number 4
Research StudySmarter's approach to customer solutions and their recent projects. Tailoring your discussions around their values and methodologies during interviews will show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Head of Customer Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in strategic supply chain transformation, project leadership, and people management. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that outlines your experience as a Head of Customer Solutions. Focus on how your skills align with the key responsibilities mentioned in the job description, such as leading customer strategy workshops and managing cross-functional teams.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that illustrate your ability to deliver measurable client value, such as cost reductions or service improvements in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ACS Business Performance Ltd
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Head of Customer Solutions entails. Familiarise yourself with the logistics industry, especially in areas like freight forwarding and supply chain consulting, as this will help you speak confidently about your relevant experience.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios where you've led customer strategy workshops or managed cross-functional teams. Prepare examples that showcase your problem-solving skills and how you've delivered measurable client value in past roles.
✨Showcase Your Leadership Skills
As a candidate for a leadership position, it's crucial to demonstrate your project leadership and people management abilities. Be ready to discuss how you've successfully led teams and driven strategic initiatives in previous roles.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about their current challenges in supply chain management or how they measure client value, which can also give you insights into their expectations.
