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- Tasks: Provide 24-hour technical support, diagnosing faults and assisting customers via phone and email.
- Company: Join Mitel, a global leader in connecting businesses and enhancing customer experiences.
- Benefits: Enjoy flexible 12-hour shifts, career development opportunities, and a diverse work environment.
- Why this job: Be part of a dynamic team that values your skills and offers growth in tech support.
- Qualifications: Tech support experience, strong communication skills, and proficiency in standard applications required.
- Other info: Work in a supportive culture that embraces diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
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24-hour Technical Support (Day/Night Shifts), Caldicot
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Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8c8252b8fbdc
Job Views:
6
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
At Mitel, you will have the opportunity to help businesses connect, collaborate, and provide better experiences for our customers. You will contribute to creating business success within our global organization by utilizing your unique attributes, skills, and experience.
Please review this opportunity and if interested, send us your application. If this is not the right opportunity for you, sign up for Job Alerts by creating an account. This will give you a profile for all future applications, and you will be notified when new matching positions become available.
Overview:
We currently have a vacancy for a Customer Engineer as part of the 24-hour First Line Engineering Team in our Customer Management Centre. This is an excellent opportunity for someone with tech support experience seeking a long-term career with development prospects.
This role involves 12-hour day/night shifts on a 4-on, 4-off rotation, based in Caldicot.
Responsibilities:
- Handling fault calls via telephone/email from Mitel customers and partners;
- Fault diagnosis with end users, providing help and advice;
- Logging fault information into Mitel’s SAP, Remedy, and Salesforce systems accurately;
- Updating faults with progress information and informing customers;
- Performing scheduled maintenance, upgrades, and installations remotely;
- Managing planned activities in coordination with partners, customers, and suppliers.
Requirements:
- Knowledge of Mitel\’s product portfolio or experience in tech support within telecoms/IT;
- Excellent written and verbal communication skills;
- Ability to diagnose complex incidents remotely;
- Practical fault-finding experience;
- Analytical problem-solving skills;
- Ability to work independently;
- Proficiency with PC, standard applications (Word, Excel, Outlook), and Windows OS.
#LI-IK
For more information, visit Why Mitel or follow us on LinkedIn.
Mitel is committed to workforce diversity and creating an inclusive environment. We value different perspectives, skills, and experiences, and welcome applications from all community sections.
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24hour Technical Support (Day/Night Shifts) employer: Mitel
Contact Detail:
Mitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24hour Technical Support (Day/Night Shifts)
✨Tip Number 1
Familiarise yourself with Mitel's product portfolio. Understanding their technology and services will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical support skills, especially in fault diagnosis and remote troubleshooting. Being able to showcase your practical experience in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions that may test your problem-solving abilities. Think of examples from your past experiences where you successfully resolved complex issues, as this will highlight your analytical skills.
✨Tip Number 4
Since the role involves working in shifts, be ready to discuss your flexibility and ability to adapt to different working hours. Showing that you're comfortable with the 12-hour shift pattern can make a positive impression.
We think you need these skills to ace 24hour Technical Support (Day/Night Shifts)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the 24-hour Technical Support position. Tailor your application to highlight relevant experience in tech support and fault diagnosis.
Highlight Relevant Skills: In your CV and cover letter, emphasise your excellent written and verbal communication skills, as well as your analytical problem-solving abilities. Mention any specific experience with Mitel's product portfolio or similar telecoms/IT environments.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Be sure to mention your ability to work independently and your experience with remote fault diagnosis.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at Mitel
✨Know the Company and Its Products
Before your interview, take some time to research Mitel and its product portfolio. Understanding their offerings will not only show your interest but also help you answer questions more effectively.
✨Demonstrate Your Technical Skills
Be prepared to discuss your technical support experience in detail. Highlight specific instances where you've diagnosed and resolved issues, especially in telecoms or IT, as this is crucial for the role.
✨Practice Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain a technical concept, so ensure you can do this in a way that's easy to understand.
✨Prepare for Shift Work Questions
Given the 12-hour day/night shifts, be ready to discuss your availability and how you manage work-life balance. Showing that you're adaptable and can handle shift work will be beneficial.
