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- Tasks: Lead a team to deliver top-notch customer service at Swindon Station.
- Company: Join GWR, a leader in railway services with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible working hours, comprehensive training, and a supportive work environment.
- Why this job: Be part of a dynamic team in a bustling transport hub, making a real impact on customer experience.
- Qualifications: Experience in leadership roles and strong communication skills are essential.
- Other info: Interviews scheduled for late July 2025; full training provided.
The predicted salary is between 28800 - 43200 £ per year.
Step into a Leadership Role at the Heart of the Railway – Join Us as a Service Delivery Supervisor at Swindon Station!
Are you a natural leader with a passion for delivering exceptional customer service in a fast-paced environment? Do you thrive on responsibility, teamwork, and keeping things running smoothly? If so, we want to hear from you.
We\’re looking for an enthusiastic and proactive Service Delivery Supervisor to join our iconic Swindon Station team. This is more than just a job – it\’s a dynamic leadership opportunity in one of the busiest and most diverse transport hubs in the region.
About the Role?
As a Service Delivery Supervisor, you\’ll take charge of a team of frontline station staff, ensuring every passenger receives top-tier service while keeping safety, punctuality, and operations running seamlessly. You\’ll be the go-to person during your shift – leading, coordinating, and responding to everything the station throws your way.
What You\’ll Be Doing?
- Leading a passionate station team to deliver excellent customer service and a safe environment.
- Managing safety and security procedures across the station.
- Coordinating the safe and timely departure of trains.
- Acting as a visible, approachable presence for both customers and staff.
- Maintaining a clean, welcoming station environment.
- Staying cool and confident under pressure – particularly in operational or emergency situations.
What We\’re Looking For?
You\’ll be someone who:
- Has experience leading teams and motivating others in a busy, customer-focused environment.
- Knows what excellent customer service looks like – and delivers it consistently.
- Has strong decision-making skills and remains calm in a crisis.
- Is IT-savvy (Microsoft Office and GWR systems like Quartz, Tyrell, WFM, Bugle).
- Is organised, safety-conscious, and driven by results.
- Is confident, professional, and ready to be a visible leader.
To Succeed, You\’ll Need:
- Proven leadership experience in a customer-facing role.
- Strong written and verbal communication skills.
- IT literacy and comfort using digital platforms and reporting tools.
- Flexibility to work shifts, including weekends and bank holidays.
Location & Shifts?
Based at Swindon Station, this role involves rotating shifts that can start as early as 05:00 and finish as late as 01:00, including weekends and bank holidays. You must be able to travel to and from the station outside normal public transport hours.
Additional Info?
- Interviews for shortlisted candidates are tentatively scheduled for the week commencing 28 July 2025
What to Expect?
- After submitting your application, you\’ll complete an online assessment (recommended on a laptop/computer).
- Shortlisted candidates will be invited for a Train Dispatch Multi-Tasking Test (recommended on a laptop/computer) and successful candidates will be invited to a competency-based interview.
- Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
- Full training will be provided, including a 3-week training programme in Swindon.
Our Commitment to Inclusion?
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – NeurodiversityHealth Assured – Neurodiversity
GWR has achieved its highest customer satisfaction in over 20 years – 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher #J-18808-Ljbffr
Service Delivery Supervisor employer: Great Western Railway
Contact Detail:
Great Western Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Supervisor
✨Tip Number 1
Familiarise yourself with the specific operations and challenges of Swindon Station. Understanding the unique environment will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in high-pressure situations. Be ready to discuss specific scenarios where your decision-making skills made a difference.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office and any relevant systems like Quartz or Tyrell. Being comfortable with these tools will not only help you in the role but also impress during the assessment stages.
✨Tip Number 4
Prepare for the competency-based interview by reviewing common questions related to customer service and team management. Think about how you can showcase your ability to stay calm under pressure and lead effectively.
We think you need these skills to ace Service Delivery Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Service Delivery Supervisor. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Leadership Experience: Emphasise any previous leadership roles you've held, particularly in customer-facing environments. Use specific examples to demonstrate how you motivated teams and delivered excellent service.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've effectively communicated in past roles.
Prepare for Assessments: Be ready for the online assessment and the Train Dispatch Multi-Tasking Test. Familiarise yourself with the types of questions or tasks you might encounter, and practice using digital platforms to boost your confidence.
How to prepare for a job interview at Great Western Railway
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences. Highlight specific examples where you successfully led a team, resolved conflicts, or motivated others in a busy environment. This will demonstrate your capability to take charge at Swindon Station.
✨Emphasise Customer Service Excellence
Since the role focuses heavily on customer service, be ready to share instances where you went above and beyond for customers. Discuss what excellent customer service means to you and how you ensure it is delivered consistently.
✨Demonstrate Decision-Making Under Pressure
Prepare to answer situational questions that assess your decision-making skills, especially in crisis scenarios. Think of examples where you remained calm and made effective decisions during challenging situations.
✨Familiarise Yourself with Relevant IT Systems
As the role requires IT literacy, brush up on your knowledge of Microsoft Office and any relevant systems mentioned in the job description. Being able to discuss your experience with these tools will show your readiness for the position.
