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- Tasks: Screen baggage and ensure compliance with security standards at Glasgow Airport.
- Company: Join ICTS, a leader in aviation security with over 30 years of experience.
- Benefits: Enjoy flexible hours, competitive pay, employee discounts, and ongoing training.
- Why this job: Be part of a dynamic team that values innovation and customer service in aviation.
- Qualifications: Excellent English skills, reliability, and a proactive attitude are essential; aviation experience preferred.
- Other info: Uniform provided, including shoes, and a medical cash plan available.
Job Description HBS Screening Agent
As its primary field of operation, ICTS has remained the premier supplier of aviation security services for over thirty years. In more recent years, ICTS has expanded its portfolio to incorporate a wide range of customer related services including above wing ground handling, airline representation and assistance for passengers with reduced mobility.
Dedicated to continually improving and refining its products, ICTS invests considerably in the development of new tools and procedures. As such, ICTS has provided clients with ground-breaking utilities that, due to their success, have later been adopted by the entire trans-Atlantic aviation industry.
ICTS is regularly invited to participate in the trialling and development of new aviation security systems and has worked closely with the UK, mainland European and US governments on many occasions.
Location: Glasgow Airport
Position: HBS screener and Support Agent
Reporting to: HBS Supervisor
Hours of work: hours to suit the needs of the business
HBS Screener and support Agent rate : £14.33 per hour
Reference ID: GLA HBS Screening and Support Agent
Job Types: Part Time, Permanent
Job role:
· We are currently recruiting Security Agents to work within our Glasgow Airport HBS Operation. The is role may include x-ray screening of hold & cabin baggage,
· As well as upkeep of the baggage system and maintaining line capability.
· Providing security screening through physical searching and the use of technological aides.
· This role will also include the requirement to lift baggage.
Principal accountabilities:
Performance and Professional Standards
· Achieve and maintain full compliance with Regulator, Airport, and ICTS requirements.
· Maintain the required professional standards of operation, in accordance with Company requirements.
· To act within the authorities set out by Management and the company’s working procedures.
· To carry out any other duties as directed by supervisor.
· Customer Service
· Accountable for delivering the highest possible standard of customer service, whilst meeting all regulatory requirements.
This list is not exhaustive and the business demands may require other additional duties which will be requested through your line manager.
PERSON SPECIFICATION
Essential
- Excellent Written/Spoken English and good communication skills
- Reliability and flexibility
- The ability to work under pressure and utilising your own imitative
- Energetic and target driven
Desirable
- Previous experience in aviation environment.
- Driving licence
- First aid at work qualification
Benefits
- Holiday entitlement
- Full uniform provided (including shoes)
- Pension scheme
- Medical cash plan
- Childcare vouchers
- Ongoing training and development
- Accredited certificate issued on completion of induction course. (Aviation ground security course)
- Company benefit portal providing discounts at top high street outlets
- Refer a friend bonus
- Company pension
- Employee discount
- Store discounts
Schedule
- Permanent contract
- Early shift, Mid shift, Back shifts and Bank holidays covering 24hrs operations.
ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER
Part Time HBS Screener and Support Agent employer: ICTS Europe
Contact Detail:
ICTS Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time HBS Screener and Support Agent
✨Tip Number 1
Familiarise yourself with the aviation security regulations and standards. Understanding the compliance requirements will not only help you in the role but also impress the hiring managers during your discussions.
✨Tip Number 2
Highlight any previous experience in customer service or aviation environments during your conversations. This will demonstrate your capability to handle the responsibilities of the HBS Screener and Support Agent position effectively.
✨Tip Number 3
Be prepared to discuss how you handle pressure and maintain professionalism in challenging situations. Sharing specific examples can showcase your problem-solving skills and reliability, which are crucial for this role.
✨Tip Number 4
Show enthusiasm for the role and the company. Research ICTS Europe and their recent innovations in aviation security, as this knowledge can help you connect with the interviewers and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Part Time HBS Screener and Support Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the HBS Screener and Support Agent position. Tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: If you have experience in aviation or customer service, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate how your background aligns with the job's requirements.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you want to work for ICTS Europe and how you can contribute to their team. Mention your communication skills and ability to work under pressure, as these are key for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ICTS Europe
✨Know the Company
Before your interview, take some time to research ICTS Europe. Understand their role in aviation security and customer-related services. This knowledge will help you answer questions more effectively and show your genuine interest in the company.
✨Highlight Relevant Experience
If you have experience in an aviation environment or customer service, make sure to highlight it during the interview. Discuss specific situations where you demonstrated your ability to work under pressure and maintain high standards of service.
✨Demonstrate Communication Skills
As excellent English communication skills are essential for this role, be prepared to showcase your ability to communicate clearly and effectively. Practice answering common interview questions out loud to build confidence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle stressful situations. Think of examples from your past experiences where you successfully navigated challenges, especially in a customer service context.
