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For Companies At a Glance
- Tasks: Support customers with appliance insurance and repair queries through inbound calls.
- Company: Join a major UK insurance company trusted by millions.
- Benefits: Enjoy remote work, generous bonuses, 33 days holiday, and health benefits.
- Why this job: Build a rewarding career in customer service and sales with training and progression opportunities.
- Qualifications: Experience in customer service or sales is preferred; strong communication skills are essential.
- Other info: Work from home with all equipment provided; shifts planned in advance.
The predicted salary is between 36000 - 60000 £ per year.
Inbound Sales & Service Advisor Remote, Start dates from August 2025
Key points
- Major UK insurance company (trusted by millions)
- Remote role, with all equipment provided
- 37.5 hours per week, shift-based rota across 7 days (2 out of 5 weekends)
- Basic salary: £24,500
- Average bonus: £400£600/month (some teams higher, some lower see below)
- Great benefits, training and progression
Are you great with people, calm under pressure and ready to build a career in customer service and sales? If youre looking for a fully remote role with proper training and progression and where your personality and performance make a real impact this could be a perfect fit.
The role in a nutshell
Youll be joining one of five inbound customer service and sales teams, supporting customers with appliance insurance and repair queries. The calls are inbound customers come to us but youll still need to be confident in guiding conversations, spotting opportunities, and hitting targets.
Depending on the team, you might be:
- Helping customers register a new appliance and offering extended protection
- Assisting with repairs or account queries, and recommending extra cover
- Retaining customers who are thinking of cancelling
- Supporting Sky customers with their Sky Protect policies
- Handling calls on behalf of brands like Beko
No matter the team, this is a busy, structured, compliance-led environment where empathy, communication and resilience are key.
Youll have two weeks of initial training, with coaching and ongoing support from your Team Leader and colleagues. You\’ll be part of a large remote workforce, split into smaller supportive teams with daily huddles and regular 121s.
What experience do you need?
You dont need to come from a regulated environment, but you do need to have:
- Experience working directly with customers, ideally in a phone-based or sales role
- Confidence working to targets or KPIs (call volume, conversion, etc.)
- Strong communication skills and a proactive, positive attitude
If youve worked in outbound sales, retail, hospitality, customer service or other contact centre roles, youll likely settle in quickly. We will be looking for applications with some element of sales experience in order to progress.
For the best chance of being shortlisted, make sure your CV has dates and that any gaps are explained.
The reward
- Generous monthly bonus (averages vary across teams: £400£600+, with some roles offering more and the ability to earn far in excess of this for top performers)
- Remote working with full equipment provided
- 33 days holiday (including bank holidays which are a usual working day)
- Clear progression into senior roles or lateral moves into other areas
- Health and wellbeing schemes, insurance policy benefits, enhanced pension and salary sacrifice schemes
- A career path within financial services with real opportunities to grow
Essentials
- You must be based in the UK with the right to work
- Youll need a quiet place to work from home and reliable broadband all other kit is provided
- Youll be working shifts across a 7-day rota, with most teams working 2 out of every 5 weekends
- Shifts are planned 46 weeks in advance and wont go later than 8pm
- Youll need experience in customer service or sales, ideally with 12+ months in a targeted or phone-based role though were open to different backgrounds if youve got the right attitude
Final point
Remote working isnt for everyone. It takes a self-starter mindset, strong communication and the ability to bounce back when calls get tough. If youre someone who thrives with structure, wants stability, and still gets a buzz from helping people (and getting rewarded for it), wed love to hear from you.
Recruitment Process
The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:
- Online application (5 mins)
- Video call with one of the Talent Tent team (15 mins)
- Online assessment (30 mins)
- Client interview (60 mins)
We\’ll need to see proof of your right to work in the UK as part of the process.
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Inbound Sales & Service Advisor - Fully Remote employer: Talent Tent
Contact Detail:
Talent Tent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales & Service Advisor - Fully Remote
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding the insurance and appliance repair sectors will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound calls, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions that assess your customer service skills. Think of examples where you've successfully resolved issues or upsold products to customers, as these experiences are highly relevant.
✨Tip Number 4
Showcase your ability to work under pressure. This role requires resilience and the ability to handle challenging situations, so be ready to discuss how you've managed stress in previous roles.
We think you need these skills to ace Inbound Sales & Service Advisor - Fully Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Include specific examples of how you've met targets or KPIs in previous roles, as this is crucial for the Inbound Sales & Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive attitude. Mention your ability to handle pressure and provide examples of how you've successfully guided conversations with customers in the past.
Highlight Remote Work Skills: Since this is a fully remote role, emphasise any previous remote work experience or skills that demonstrate your ability to work independently. Mention your self-starter mindset and how you manage your time effectively.
Prepare for the Online Assessment: Familiarise yourself with common assessment formats used in customer service roles. Practice situational judgement tests and role-play scenarios that may be part of the online assessment to showcase your problem-solving skills.
How to prepare for a job interview at Talent Tent
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and how you’ve turned challenging situations into positive outcomes.
✨Demonstrate Sales Experience
Even if your previous roles weren't strictly sales-focused, think about times when you've upsold or recommended products. Be ready to discuss your experience with targets and KPIs, as this will show your potential employer that you can thrive in a performance-driven environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific customer scenarios. Practise answering these types of questions using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Research the Company and Its Products
Familiarise yourself with the major UK insurance company and its offerings, especially related to appliance insurance and repair. This knowledge will not only help you answer questions more confidently but also demonstrate your genuine interest in the role and the company.
