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- Tasks: Support daily operations, manage communications, and handle financial assessments.
- Company: Staying Put helps vulnerable residents maintain independence in their homes.
- Benefits: Flexible working arrangements and a commitment to inclusivity.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong organisational, customer service, and communication skills required.
- Other info: Guaranteed interview for disabled applicants meeting criteria; DBS check required.
The predicted salary is between 28800 - 43200 £ per year.
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Staying Put Administrative Officer Grade 6, Croydon
Location: Croydon, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a994596047b8
Job Views: 10
Posted: 14.07.2025
Expiry Date: 28.08.2025
Job Description:
Staying Put is a home improvement agency that helps older, disabled, and other vulnerable residents maintain their independence and remain living in their own homes. We offer advice, grants, and loans for adaptation and repair works, a hospital discharge and reablement service, a handyperson and gardening service, and signposting to other council departments and external contacts.
The Staying Put Administrator will provide administrative support for the daily operations of the service. This includes being the first point of contact via email, phone, and post, managing administrative tasks related to disabled facilities grants and home investment loans, handling financial assessments, approvals, payments, and customer service tasks related to hospital discharge and reablement requests.
We are looking for an individual who can:
- Provide administrative support across the team.
- Coordinate and arrange appropriate actions by contractors and professionals/organisations.
- Organise, plan, and prioritise workload with good time management.
- Demonstrate good customer service and numeracy skills, with attention to detail.
- Have excellent planning and organisational skills and resilience to manage competing priorities.
- Communicate effectively and positively, both verbally and in writing.
Closing Date: Tuesday 15th July 2025 at 11:59pm
Croydon Council is an inclusive employer and welcomes applications from all community sections. We consider applications from candidates seeking flexible working arrangements.
As part of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria.
Croydon Council is committed to safeguarding; the successful candidate will undergo a standard DBS check.
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Staying Put Administrative Officer Grade 6 employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staying Put Administrative Officer Grade 6
✨Tip Number 1
Familiarise yourself with the services offered by Staying Put. Understanding their mission to support vulnerable residents will help you demonstrate your alignment with their values during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Croydon Council, especially those in similar roles. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Brush up on your customer service skills, as this role requires effective communication with various stakeholders. Consider role-playing scenarios to practice how you would handle different customer interactions.
✨Tip Number 4
Prepare examples from your past experiences that showcase your organisational skills and ability to manage competing priorities. Being able to articulate these examples clearly will set you apart during the interview process.
We think you need these skills to ace Staying Put Administrative Officer Grade 6
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Staying Put Administrative Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Emphasise your customer service skills, attention to detail, and any experience with financial assessments or grants.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping vulnerable residents and your understanding of the services provided by Staying Put. Use specific examples from your past work to demonstrate your organisational skills and ability to manage competing priorities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Croydon Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the Staying Put Administrative Officer. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as managing administrative tasks and providing excellent customer service.
✨Showcase Your Organisational Skills
Since the role requires excellent planning and organisational skills, think of specific examples from your past experiences where you successfully managed competing priorities. Be ready to explain how you organised your workload and ensured timely completion of tasks.
✨Demonstrate Customer Service Excellence
As the first point of contact for residents, it's crucial to demonstrate your customer service skills. Prepare to share instances where you effectively handled customer inquiries or resolved issues, highlighting your attention to detail and positive communication style.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, the challenges faced by the Staying Put service, or opportunities for professional development. This shows your genuine interest in the role and the organisation.
