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- Tasks: Provide telephone triage for patients, offering advice and referrals based on clinical assessments.
- Company: BARDOC is a leading healthcare organisation focused on innovative patient care across Greater Manchester.
- Benefits: Enjoy flexible hours, competitive pay rates, and the chance to make a real impact in healthcare.
- Why this job: Join a dynamic team dedicated to high-quality patient care in a supportive community environment.
- Qualifications: Must be a qualified nurse, paramedic, or pharmacist with 3 years post-registration experience.
- Other info: Work available on Tuesdays, Fridays, and Saturdays with shifts starting from four hours.
Telephone Triage Clinician – Clinical Assessment Service [CAS]
Job summary
BARDOC are recruiting Telephone Triage Clinicians to provide a comprehensive triage service, for patients requiring the out of hours services,in particular working for the clinical Assessment service providing appropriate information, advice or referrals, as per the agreed protocols.
We welcome applications from Nurses, Pharmacists and Paramedics with 3 years post registration experience.
Hours for this role are flexible and are available Tuesdays, Fridays and Saturdays.
Shifts will be a minimum of four hours.
Pay Rates:
Nurses, Pharmacists and Paramedics: £23.23 – £28.51 per hour
Clinical Practitioners [Prescriber]: £25.68 – £41.03 per hour
[Depending on shift worked]
Main duties of the job
Your role as a Telephone Triage Clinician will be to carry out a range of tasks. This is a fast paced role in which you will use your clinical assessment skills to advise patients.
About us
BARDOC is a leading organisation with a reputation for innovation, delivering futuristic design across multiple GP Practices throughout Greater Manchester. Being a Community Benefits Society, it works in partnership with Patients and a range of other Service Providers, to deliver high quality Patient focused care to the heart of its local communities. Our Head Office is located at Moorgate PCC, based in Bury, where we operate a diverse range of 24/7 Healthcare Services across the North East Sector of Greater Manchester covering a wide geographical location encompassing Bolton, Heywood, Middleton, Rochdale, Bury and North Manchester.
Job description
Job responsibilities
Triage patients via telephone, evaluate and prioritise patient symptoms and provide home care advice. Signpost patients to appropriate services and give reassurance in line with the Government Standards for Better Health, up to date NICE Guidelines, Organisation Policies and Professional Body Codes of Conduct.
Ensuring that triage is a continuous process and all categories are checked on a regular basis, to ensure that the priority remains correct.
To refer to professional texts and training references online and through the Adastra system, when implementing triage.
To maintain clear, concise and accurate documentation within the systems provided.
Please see attached Job Description for further information.
Job description
Job responsibilities
Triage patients via telephone, evaluate and prioritise patient symptoms and provide home care advice. Signpost patients to appropriate services and give reassurance in line with the Government Standards for Better Health, up to date NICE Guidelines, Organisation Policies and Professional Body Codes of Conduct.
Ensuring that triage is a continuous process and all categories are checked on a regular basis, to ensure that the priority remains correct.
To refer to professional texts and training references online and through the Adastra system, when implementing triage.
To maintain clear, concise and accurate documentation within the systems provided.
Please see attached Job Description for further information.
Person Specification
Experience
Essential
- 3 years post registration experience
- experience of working in a widely diverse patient catchment area
- Experience of Primary Care/A&E/ Unscheduled care.
Desirable
- Telephone Triage Experience
Knowledge and Skills
Essential
- Knowledge of the NMC / HCPC / GPhC Code of Conduct
- Knowledge of the services provided in primary care
- Understanding of confidentiality regulations and protocols
- Understanding of Health and Safety regulations
- Good communication and interpersonal skills
- Strong commitment to excellent service provision
- Enthusiasm and self motivation
- Flexible approach to working hours
Desirable
- Clinical decision making skills
- Ability to adapt to change within the working situation
Qualifications
Essential
- Qualified nurse, paramedic or pharmacist.
- Statutory Professional Registration with the NMC, HCPC, or GPhC
Person Specification
Experience
Essential
- 3 years post registration experience
- experience of working in a widely diverse patient catchment area
- Experience of Primary Care/A&E/ Unscheduled care.
Desirable
- Telephone Triage Experience
Knowledge and Skills
Essential
- Knowledge of the NMC / HCPC / GPhC Code of Conduct
- Knowledge of the services provided in primary care
- Understanding of confidentiality regulations and protocols
- Understanding of Health and Safety regulations
- Good communication and interpersonal skills
- Strong commitment to excellent service provision
- Enthusiasm and self motivation
- Flexible approach to working hours
Desirable
- Clinical decision making skills
- Ability to adapt to change within the working situation
Qualifications
Essential
- Qualified nurse, paramedic or pharmacist.
- Statutory Professional Registration with the NMC, HCPC, or GPhC
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
Employer details
Employer name
BARDOC
Address
Moorgate Primary Care Centre
22 Derby Way
Bury, Manchester
BL9 0NJ
Employer\’s website
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Telephone Triage Clinician - Clinical Assessment Service [CAS] employer: BARDOC
Contact Detail:
BARDOC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Triage Clinician - Clinical Assessment Service [CAS]
✨Tip Number 1
Familiarise yourself with the specific protocols and guidelines used in telephone triage. Understanding the NICE Guidelines and Government Standards for Better Health will not only boost your confidence but also demonstrate your commitment to high-quality patient care during the interview.
✨Tip Number 2
Highlight your experience in diverse patient catchment areas. Be prepared to discuss specific scenarios where you successfully triaged patients or made critical decisions, as this will showcase your ability to handle the fast-paced nature of the role.
✨Tip Number 3
Network with current or former employees of BARDOC. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your flexibility regarding working hours. Since the role requires shifts on Tuesdays, Fridays, and Saturdays, demonstrating your willingness to adapt your schedule can set you apart from other candidates.
We think you need these skills to ace Telephone Triage Clinician - Clinical Assessment Service [CAS]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially your three years post-registration experience in a clinical setting. Emphasise any roles that involved telephone triage or patient assessment.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the role of Telephone Triage Clinician. Mention your understanding of the responsibilities and how your skills align with the requirements outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as communication, clinical decision-making, and knowledge of healthcare regulations. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a clinical role.
How to prepare for a job interview at BARDOC
✨Know Your Clinical Guidelines
Familiarise yourself with the latest NICE guidelines and Government Standards for Better Health. Being able to reference these during your interview will demonstrate your commitment to high-quality patient care.
✨Showcase Your Triage Experience
If you have prior experience in telephone triage, be prepared to discuss specific scenarios where you successfully assessed and prioritised patient symptoms. This will highlight your practical skills and decision-making abilities.
✨Emphasise Communication Skills
As a Telephone Triage Clinician, effective communication is key. Prepare examples of how you've communicated complex information clearly and empathetically to patients in the past.
✨Demonstrate Flexibility and Adaptability
Given the fast-paced nature of the role, be ready to discuss how you've adapted to changing situations in previous jobs. Highlight your willingness to work flexible hours, as this is crucial for the position.
