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For Companies At a Glance
- Tasks: Help reduce aged debt and support customers with their contracts.
- Company: Join a highly ethical company focused on reducing carbon emissions and promoting renewable energy.
- Benefits: Enjoy a dynamic work environment with a strong team culture and a feel-good factor.
- Why this job: Make a positive impact on the planet while developing your problem-solving skills.
- Qualifications: Confidence in phone communication and a knack for relationship-building are key.
- Other info: 98% of employees are proud to work here—be part of something meaningful!
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you enjoy variety? Because as a Credit & Collections Advisor you’ll be operating in an environment where every day is different with a firm focus on quality not quantity. You’ll need to be confident in picking up the phone and problem solving helping to reduce aged debt.This highly ethical company aims to reduce carbon emissions, and increase renewable energy. So naturally there’s a feel good factor in helping the planet and this is why 98% of employees are proud to work here.As the Credit & Collections Advisor your principal task is simple, to reduce aged debt (over 90 days), supporting customers to ensure that they are on an appropriate contract for their business whilst working in a growing and dynamic environment.Your new role (Credit & Collections Advisor)The key responsibilities of the Credit & Collections Advisor are to:
- Reduce aged debt (over 90 days+)
- Ensure customers are on appropriate contracts
- Talk to customers on the phone
- Liaise with other departments including operations to support COS (Change of Supply) and COT (Change of Tenancy)
- Deal with external organisations including trade credit insurance and debt collection agencies
- Support other projects
A full job description is available on request.Reporting into the Credit & Collections Manager, the Credit & Collections Advisor will be part of a very interesting part of the business which has high level visibility from the Executive team including the Finance Director.This company openly encourages a curious mindset. So if you are driven and thrive on continuous improvement you’ll enjoy working here.Professional development is high on the agenda with the hiring manager who deems success when you gain an internal promotion. So if you want to learn, progress and grow, you'll appreciate their support and career progression.Benefits
- Base salary = £27,000 to £28,000
- WFH ~3 days p.w. | Birmingham (B4 – Snow Hill area) ~2 day p.w.
- 24 days holiday (excluding bank holidays). Rising to 26 days after 1 year.
- Career progression + a very supportive line manager
Skills and experience to be successful
- Credit collections (any industry)
- Confident telephone manner
- Comfortable working with internal and external stakeholders
- Doing the right thing for the customer and company
- Driving a problem through until completion and resolution
The Interview Process
- 60 min TEAMS interview with the Credit & Collections Manager + 1 other
- 60 min face to face meeting with the Line Manager & Head of Collections
Please don’t worry if your CV is not updated. Because we’ll figure that out later.What you need to do nowIf you want to join this growing ethical business on a mission for zero carbon with a long history please apply. Or contact Jammy Recruitment for more information to make a considered decision.Please note interviews are being conducted on a rolling basis so early applications are strongly encouraged.
Credit & Collections Advisor employer: Jammy Recruitment
Contact Detail:
Jammy Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit & Collections Advisor
✨Tip Number 1
Familiarize yourself with the company's mission to reduce carbon emissions and increase renewable energy. This will not only help you align your values with theirs but also allow you to speak passionately about how you can contribute to their goals during the interview.
✨Tip Number 2
Practice your phone communication skills, as this role heavily relies on talking to customers. Consider role-playing scenarios where you handle difficult conversations or negotiate payment plans to showcase your problem-solving abilities.
✨Tip Number 3
Research common challenges in credit and collections, especially those related to aged debt. Being knowledgeable about industry trends and potential solutions will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Credit & Collections Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Credit & Collections Advisor position. Highlight key responsibilities such as reducing aged debt and supporting customers, and think about how your experience aligns with these tasks.
Tailor Your CV: Customize your CV to emphasize relevant experience in credit control, collections, or customer service. Use specific examples that demonstrate your problem-solving skills and ability to build relationships with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company's mission to reduce carbon emissions. Mention your enthusiasm for helping customers and your commitment to ethical practices.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your tone is professional yet approachable, reflecting the company culture.
How to prepare for a job interview at Jammy Recruitment
✨Show Your Problem-Solving Skills
As a Credit & Collections Advisor, you'll need to demonstrate your ability to solve problems effectively. Prepare examples from your past experiences where you successfully resolved issues, especially related to debt collection or customer service.
✨Emphasize Your Communication Skills
Since the role involves talking to customers on the phone, it's crucial to showcase your communication skills. Practice clear and confident speaking, and be ready to discuss how you build relationships with customers and stakeholders.
✨Understand the Company's Ethical Focus
This company is highly ethical and focused on reducing carbon emissions. Familiarize yourself with their mission and values, and be prepared to discuss how you can contribute to their goals while performing your role.
✨Prepare for Role-Specific Scenarios
Think about scenarios you might encounter as a Credit & Collections Advisor, such as dealing with difficult customers or negotiating payment plans. Be ready to share how you would handle these situations effectively.
