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- Tasks: Join our team as a Night Receptionist, creating memorable experiences for guests.
- Company: Be part of Imperial London Hotels, a family-run business with a rich history.
- Benefits: Enjoy flexible hours, free meals, discounts, and a supportive work environment.
- Why this job: Interact with diverse guests and grow your career in a vibrant London setting.
- Qualifications: 1 year of front office experience and a passion for customer service required.
- Other info: Work in the heart of Bloomsbury with opportunities for career advancement.
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Client:
Imperial London Hotels
Location:
London, United Kingdom
Job Category:
Other
Job application tracking
–
EU work permit required:
Yes
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Job Reference:
2d78bdf55d33
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Based at Imperial London Hotel
hours (5 out of 7 nights weekly rota)
Shift Pattern: : – :
Do you love meeting new people and sparking conversations?
Are you a friendly and organised team player with a knack for making others feel at ease?
Do you want to work in a unique, family-run hotel?
If so, we’d love to hear from you!
Job application tracking
We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 7 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Night Manager, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you\’ll gain the skills and experience needed to thrive and progress in your role.
No two days are the same. You\’ll interact with guests from around the world and work as part of a close-knit, supportive team.
Based in Bloomsbury, you\’ll be in the heart of London. You’ll be part of the Imperial London Family of Hotels, a family-run company with over years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. If you’re passionate about creating authentic London experiences and making every guest’s stay memorable. And we believe that starts with the right team.
What we’re looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: nights including weekends and bank holidays
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return
- Days Holiday pro-rata increasing with length of service up to days
- Free meals on duty
- Uniform & dry-cleaning
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- % discount to friends and family in our hotels on hotel rooms & % discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay – Instantly access a portion of the pay you’ve already earned
- Employee Assistance Programme- Supported by Hospitality Action
You can explore additional benefits :
About Us:
With a -year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!
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Created on 14/07/2025 by TN United Kingdom
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Night Receptionist Zero Hours (Morton) * employer: Imperial London Hotels
Contact Detail:
Imperial London Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist Zero Hours (Morton) *
✨Tip Number 1
Familiarise yourself with the Imperial London Hotels' values and mission. When you understand their approach to hospitality, you can tailor your conversations during interviews to reflect how your personal values align with theirs.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've gone above and beyond for guests, as this will demonstrate your commitment to creating memorable experiences.
✨Tip Number 3
Prepare to discuss your flexibility with shift patterns. Since this role requires working nights, weekends, and bank holidays, showing that you're adaptable and willing to meet these demands will make you a more attractive candidate.
✨Tip Number 4
Research local attractions and services in Bloomsbury. Being knowledgeable about the area will not only impress your interviewers but also equip you to provide valuable recommendations to guests, enhancing their stay.
We think you need these skills to ace Night Receptionist Zero Hours (Morton) *
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations and customer service. Emphasise any previous roles where you interacted with guests, managed reservations, or worked in a hotel environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention your ability to create memorable experiences for guests and how your skills align with the values of Imperial London Hotels.
Highlight Relevant Skills: In your application, focus on skills that are essential for the Night Receptionist role, such as problem-solving, flexibility, and basic IT proficiency. If you have experience with OPERA or speak multiple languages, be sure to include that too!
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Imperial London Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's focus on exceptional customer service.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved issues or handled difficult guests. This will showcase your ability to think on your feet and maintain a positive atmosphere, which is crucial for a Night Receptionist role.
✨Familiarise Yourself with the Hotel's Services
Research the Imperial London Hotels and their offerings before the interview. Being knowledgeable about their services and local attractions will demonstrate your commitment and help you answer questions more effectively.
✨Highlight Your Team Player Attitude
Since the role involves working closely with a supportive team, be sure to share examples of how you've collaborated with colleagues in the past. Emphasising your team-oriented mindset will resonate well with the interviewers.
