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- Tasks: Assist the Store Manager in running the department and ensuring customer satisfaction.
- Company: Join Harvey Norman, a leading retail brand with over 300 stores worldwide.
- Benefits: Enjoy ongoing training, generous discounts, commission, and a birthday day off.
- Why this job: Be part of a dynamic team that values growth, energy, and customer focus.
- Qualifications: Strong leadership skills, sales experience, and a passion for retail are essential.
- Other info: Flexibility in working hours is required, including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
POSITION: 2IC
DEPARTMENT: Bedding
ABOUT US: Harvey Norman is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical and computer goods. We are growing and have now launched our Flagship store within the UK, which means we have plenty of opportunities for talented people. With a focus on customer satisfaction and employee development, we are committed to fostering a workplace where people thrive. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you
Assistant Managers (2ICs) are responsible for assisting and deputising for the Store Manager to ensure the smooth running of the department and team. The Assistant Manager will, therefore, need to make certain that standards of customer satisfaction are maintained at all times thus ensuring revenue is optimised.
Our Assistant Managers have a passion for our products, are full of energy and drive to get things done, motivate their teams and drive performance, build great people, keep our customers at the heart of everything they do and have an entrepreneurial spirit.
An experienced career focused, ambitious and determined person will have the potential to grow from this Assistant Store Manager position to further career prospects within Harvey Norman. A hardworking, conscientious, and self-motivated person will fit into this strong leadership role.
YOUR PROFILE:
- Action oriented, and results driven Engaged and full of energy and drive to get things done.
- Motivate others creating a culture and environment in which others want to do their best, you drive performance and encourages loyalty, pride, and engagement within the business.
- Manage with courage provides open, honest, constructive feedback in a timely manner and confidently addresses any problems directly.
- Customer focused Understanding that great customer service is not a one-size fits all proposition and that excellence is about doing ordinary things extraordinarily well.
- Identify & develop talent understand the strengths of the people in your team and create development plans for each of your direct reports.
- Manages time and prioritises use your time effectively and efficiently to concentrate your efforts on the most important priorities which deliver results.
YOUR QUALIFICATION & EXPERIENCE:
- Strong Leader of People.
- Sales and Performance Coaching.
- Hardworking, Conscientious and Self Motivated.
- Problem Solver/Analytical.
- Strong Sales Experience.
- Industry and product knowledge in any of the categories sold by Harvey Norman such as furniture, interiors, cooking, technology, and appliances is preferred – but not essential.
WHY PEOPLE JOIN US:
- Were dynamic and growing!
- Fun, high energy work environment.
- Culture of developing and promoting from within the company.
- Our entrepreneurial spirit.
BENEFITS
- Ongoing training and development opportunities.
- Generous staff discounts.
- Generous commission system.
- Birthday Day off (1 year service applies).
- Incremental annual leave in accordance with long service, plus the opportunity to buy and sell annual leave.
- Long service award.
Additional Information:
- We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
Skills:
Retail Team Management Leadership Coaching Problem Solving Communication Sales Person Product Knowledge
Assistant Manager employer: Harvey Norman Trading Limited
Contact Detail:
Harvey Norman Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've motivated teams in the past and driven performance. Highlight any specific instances where you created a positive work culture or resolved conflicts effectively.
✨Tip Number 2
Familiarise yourself with Harvey Norman's product range, especially in bedding and furniture. Being knowledgeable about their offerings will not only impress your interviewers but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of examples where you went above and beyond to ensure customer satisfaction, as this aligns with the company's focus on excellent service and could set you apart from other candidates.
✨Tip Number 4
Be ready to talk about your time management skills. Share strategies you've used to prioritise tasks and manage your workload effectively, as this is crucial for the Assistant Manager role and will show that you can handle the responsibilities that come with it.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to motivate teams and drive performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the retail industry and your understanding of Harvey Norman's values. Mention how your skills align with the role of Assistant Manager and how you can contribute to their dynamic environment.
Highlight Relevant Skills: In your application, emphasise key skills such as problem-solving, time management, and sales experience. Provide concrete examples of how you've successfully applied these skills in previous roles.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Harvey Norman and its products in your application. Express your excitement about the opportunity to work in a flagship store and how you can help enhance customer satisfaction.
How to prepare for a job interview at Harvey Norman Trading Limited
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you encouraged performance and engagement.
✨Emphasise Customer Focus
Harvey Norman values customer satisfaction highly. Be ready to discuss your approach to providing excellent customer service and how you would ensure that your team maintains high standards in this area.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've tackled challenges head-on. Highlight your analytical skills and how you've used them to resolve issues effectively in a retail environment.
✨Express Your Passion for Retail
Show enthusiasm for the products and the retail environment. Discuss your knowledge of the industry and how your passion can contribute to the success of Harvey Norman's flagship store.
