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- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurant.
- Company: Dobbies is a leading garden centre retailer with a rich history and a passion for gardens.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a vibrant team, gain valuable skills, and make a positive impact on customer experiences.
- Qualifications: Passion for customer service, teamwork, and a willingness to learn in a fast-paced environment.
- Other info: Be part of a diverse team committed to celebrating success and making it work for customers.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. Understanding what makes us unique will help you connect with our team during the interview and show that you're genuinely interested in being part of our culture.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a restaurant setting. Being able to demonstrate your ability to handle various customer interactions will set you apart from other candidates.
✨Tip Number 3
Show enthusiasm for the role by researching current trends in the hospitality industry, especially those related to food hygiene and dietary requirements. This knowledge can help you engage in meaningful conversations during your interview.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview with us.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer-facing roles. Provide specific examples of how you've delivered excellent customer service, handled queries, or contributed to a positive team environment.
Highlight Teamwork and Adaptability: Mention instances where you've successfully worked within a team or adapted to fast-paced environments. This will demonstrate your ability to thrive in the dynamic setting of a restaurant.
Express Your Passion: Convey your enthusiasm for hospitality and customer service in your application. Share why you want to work at Dobbies and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what the company values.
✨Demonstrate Product Knowledge
Familiarise yourself with the restaurant's menu and any dietary options they offer. Being able to discuss food hygiene practices and how you would assist customers with allergies will show that you're prepared and knowledgeable.
✨Emphasise Teamwork Skills
Since the role involves working closely with a team, be ready to discuss your experience in collaborative environments. Highlight instances where you contributed to team success and how you celebrate achievements together.
✨Prepare for a Fast-Paced Environment
The restaurant setting can be busy and dynamic. Share your experiences of thriving in such environments, and provide examples of how you manage stress while maintaining a positive attitude and excellent service.
