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For Companies At a Glance
- Tasks: Join our team to process orders, assist customers, and resolve issues daily.
- Company: A dynamic company located near Huntingdon, focused on excellent customer service.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Be part of a vibrant team that values customer satisfaction and teamwork.
- Qualifications: No specific qualifications required, just a passion for helping others!
- Other info: Full-time role with Monday to Friday hours; transport needed due to location.
The predicted salary is between 21500 - 28000 £ per year.
My client based on the outskirts of Huntingdon are currently recruiting for a customer service executive to join thier team on a full time permanent basis.
Hours: Monday – Friday 9am – 5:30pm
Salary £25-27,000 DOE
Own transport required due to location
Main Responsibilities
- Process orders, wholesales and proactive sales teams
- Advise customers of any issues with orders
- Take payments from customers without a credit account
- Check all orders placed through the website and advise customers of any issues
- Liaise with the sales teams to resolve any issues with orders
- Upsell / cross sell items wherever possible
- Liaise with suppliers to make sure orders being delivered directly to site are acknowledged and the customer updated
- Process orders for hire equipment and ensure the order is despatched on time, make sure the hire agreement is signed and returned, and the order is invoiced
- Arrange for hire equipment to be collected once the hire period has come to an end
- Monitor the delivery service inbox and make sure customers are notified of any delays or issues with the delivery of their orders. Work closely with the logistics team to make sure all customers get the highest level of service
- Monitor the UK customer service box and deal with any enquiries or issues that come through
- Liaise with QC to arrange for stock to be checked/counted and correct goods sent out when required
- Arrange for replacement orders to be sent out when damaged or faulty goods are received by customers
- Look into any orders that have been processed incorrectly and take the necessary action to rectify the issues
- Deal with any return requests from customers ensuring all the correct steps have been taken and have been processed on Sage
- Deal with any invoice queries that are submitted
- Remind customers to collect their orders that they want to collect from the company rather than having delivered
- Help to cover the sales telephone lines over lunch times
- Attend product training sessions
If you have the skills and experience listed above please send your CV to
INDHUN
LNKD1_UKTJ #J-18808-Ljbffr
Customer Service Executive employer: RenDit
Contact Detail:
RenDit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you’ll be dealing with will not only help you answer customer queries more effectively but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills. As a Customer Service Executive, you'll need to convey information clearly and handle customer concerns with empathy. Practising active listening can also help you respond appropriately to customer needs.
✨Tip Number 3
Prepare for potential scenarios you might face in the role. Think about how you would handle difficult customers or order issues. This preparation can give you confidence and show that you're ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role during interviews.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as order processing, problem-solving, and communication, which are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific responsibilities from the job description, like liaising with sales teams or handling customer enquiries, to demonstrate your understanding of the role.
Showcase Relevant Skills: In your application, highlight skills that align with the job requirements, such as upselling, cross-selling, and managing customer queries. Use examples from previous roles to illustrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in customer service.
How to prepare for a job interview at RenDit
✨Know the Company
Before your interview, take some time to research the company. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve an order issue. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This demonstrates your willingness to engage and ensure understanding.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific examples of how you've successfully resolved issues in previous roles. This could include handling complaints, processing orders accurately, or liaising with teams to improve service delivery.
