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For Companies At a Glance
- Tasks: Engage with customers, capture leads, and guide them through the sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovative technology.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to make an impact.
- Why this job: Be part of a mission-driven team that values collaboration and customer experience.
- Qualifications: Excellent communication skills, customer service experience, and a passion for sustainability required.
- Other info: Part-time role with opportunities for growth and development within the company.
What To Expect
HIRING AT MULTIPLE LOCATIONS IN SOUTH LONDON.
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You\’ll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla\’s values.
What You\’ll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge of Tesla\’s products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Proven track record of delivering excellent customer experiences.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- A passion for Tesla\’s mission to accelerate the world\’s transition to sustainable energy.
- Full UK driving licence held for 2 years and over.
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Customer Experience Specialist, Sales - South London (Part Time) employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - South London (Part Time)
✨Tip Number 1
Familiarise yourself with Tesla's products and services. Understanding the features and benefits of Tesla vehicles, solar panels, and energy storage solutions will help you engage customers effectively and answer their questions confidently.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a sales context. Role-playing different customer scenarios can help you build rapport and improve your ability to handle objections, which is crucial for this role.
✨Tip Number 3
Network with current or former Tesla employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on Tesla's latest news and developments. Being knowledgeable about recent product launches or company initiatives will demonstrate your passion for the brand and commitment to its mission during your interactions.
We think you need these skills to ace Customer Experience Specialist, Sales - South London (Part Time)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Specialist at Tesla. Familiarise yourself with their mission and values, as this will help you tailor your application to reflect your alignment with their goals.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or sales roles. Provide specific examples of how you've successfully engaged with customers and driven sales, as this will demonstrate your suitability for the position.
Showcase Your Passion: Tesla is looking for candidates who are passionate about their mission. In your application, express your enthusiasm for sustainable energy and how it aligns with your personal values. This can set you apart from other applicants.
Tailor Your Application: Customise your CV and cover letter for the role by using keywords from the job description. Mention specific skills like lead generation, customer engagement, and CRM management to show that you possess the qualities they are seeking.
How to prepare for a job interview at Tesla
✨Know Your Tesla Products
Familiarise yourself with Tesla's range of products, including vehicles, solar panels, and energy storage solutions. Being knowledgeable will help you answer questions confidently and demonstrate your passion for the brand.
✨Showcase Your Interpersonal Skills
Prepare to discuss examples of how you've built rapport with customers in previous roles. Highlight your ability to engage effectively and provide exceptional customer service, as this is crucial for the role.
✨Demonstrate Organisational Skills
Be ready to explain how you manage multiple priorities in a fast-paced environment. Share specific strategies or tools you use to stay organised, especially when handling lead data and customer interactions.
✨Align with Tesla's Mission
Express your enthusiasm for Tesla's mission to accelerate the world's transition to sustainable energy. Be prepared to discuss why this mission resonates with you and how it influences your approach to customer engagement.
