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- Tasks: Provide IT support, resolve issues, and assist users in a dynamic environment.
- Company: Join Xact Placements, a leading provider of IT solutions in St Albans.
- Benefits: Enjoy a customer-facing role with opportunities for growth and skill development.
- Why this job: Perfect for problem solvers who love tech and helping others succeed.
- Qualifications: Experience in 1st/2nd line support and knowledge of Windows OS & Microsoft 365 required.
- Other info: Onsite role in St Albans with a focus on teamwork and innovation.
The predicted salary is between 24000 - 36000 £ per year.
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1st/2nd Line IT Support Engineer, St Albans
Client: Xact Placements
Location: St Albans, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
a382f3d88763
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
1st/2nd Line IT Support – St Albans
We’re looking to speak with an experienced 1st / 2nd Line IT Support Engineer to work onsite in St Albans. This is a fantastic opportunity for someone who thrives in a customer-facing role and enjoys solving problems.
You’ll be the face of IT support – responding to tickets, resolving hardware/software issues, setting up devices, and supporting end users. You’ll also help manage IT assets and assist with system updates and projects.
What we’re looking for:
- Previous experience in a 1st/2nd line support role
- Strong knowledge of Windows OS & Microsoft 365
- Excellent communication skills with a proactive, customer-first mindset
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1st/2nd Line IT Support Engineer employer: Xact Placements
Contact Detail:
Xact Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support scenarios. Brush up on troubleshooting techniques for Windows OS and Microsoft 365, as these are crucial for the role. Being able to demonstrate your problem-solving skills in a practical way can really set you apart.
✨Tip Number 2
Practice your communication skills. Since this role is customer-facing, being able to explain technical issues in simple terms is essential. Consider role-playing with a friend or family member to refine your approach.
✨Tip Number 3
Research the company culture at Xact Placements. Understanding their values and work environment can help you tailor your conversation during interviews. Show that you’re not just a fit for the role, but also for the team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and what the company looks for in candidates. This insider knowledge can give you a significant advantage.
We think you need these skills to ace 1st/2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st/2nd line IT support. Emphasise your knowledge of Windows OS and Microsoft 365, as well as any customer-facing roles you've had.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer-first mindset. Mention specific examples of how you've successfully resolved issues in previous roles.
Highlight Technical Skills: In your application, clearly list your technical skills related to hardware/software troubleshooting and IT asset management. This will demonstrate your capability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Xact Placements
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Microsoft 365 in detail. You might be asked to solve a technical problem on the spot, so brush up on common issues and solutions related to these systems.
✨Demonstrate Your Customer Service Approach
Since this role is customer-facing, highlight your communication skills and proactive mindset. Share examples of how you've successfully resolved user issues in the past and how you prioritise customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot hardware or software issues and be ready to explain your thought process and the steps you took to resolve them.
✨Research the Company and Role
Familiarise yourself with Xact Placements and their work culture. Understanding their values and how they approach IT support will help you tailor your responses and show that you're genuinely interested in the position.
