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For Companies At a Glance
- Tasks: Assist customers via email and social media, ensuring top-notch service and support.
- Company: Join a global leader in technology and services, empowering brands across 70+ countries.
- Benefits: Enjoy competitive pay, flexible work options, and perks like gym discounts and dental cover.
- Why this job: Perfect for fashion lovers wanting to make an impact while working from home and building connections.
- Qualifications: Fluent in German and English, with customer service experience and strong communication skills.
- Other info: Work hybrid from home and Belfast office; training and support provided for your success.
Experience the power of a game-changing career
Are you an avid online shopper with a passion for fashion and all things retail? We are seeking a Bi-lingual English and German-speaking individual to join our team as a Customer Support Advisor.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
This exciting role is perfect for a people’s person ready to be a brand ambassador for a leading international clothing retailer! We want applicants who are enthusiastic and motivated, people who are willing to go the extra mile to exceed our customer’s expectations.
Apart from being fluent in German spoken and written language you’ll also need to have a keen eye for detail and be self-motivated and disciplined. These traits are essential as you’ll be working from home on a full-term permanent contract.
As a Customer Support Advisor, you’ll need to be empathetic and patient with a friendly and bubbly personality without compromising on professionalism.
If you’re ready to take up a new challenge then put your passion for communication to good use and apply today!
Career growth and personal development
This hybrid, full-time position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. Working from the comfort of your home and on-site in our Belfast office once or twice weekly, we’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
As a Customer Support Advisor on our team, you will:
- Respond to customers via emails and Social Media Platforms including Facebook, X and Instagram, providing excellent customer service
- Maximize opportunities to showcase brand\’s products
- Respond to general customer queries i.e. missing orders, payment issues, product availability, or recommendations
- Deal with order queries including cancellations, returns, modifying orders
- Ensure a professional call manner and remain knowledgeable on products/services on offer
- Maintain and proactively improve sales skills, product knowledge and competitor knowledge
- Develop relationships with customers and encourage referrals
- Provide the best possible customer experience at all times
Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in German and English (oral and written)
- Based in Belfast as you will be required to work from site a few days per week.
- Are flexible to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight
- Have a minimum broadband speed of 10mgbs and a private/ distraction free location to work from
- Have a minimum of 6 months customer service experience
- Are proficient computer literacy and ability to navigate social media platforms
- Have excellent interpersonal and communication skills
- Have a spotless record, free from any credit, criminal or disciplinary issues
It will be a plus if you:
- Have experience community managing and engaging on social media
If you feel you don’t check every box, we still encourage you to apply. We\’ll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- A competitive salary of £12.25 per hour with fortnightly pay
- 28 days of vacation
- Pension Scheme: auto enrolment after 92 days employment (if eligible)
- Employee Assist Program: a range of support and resources, accessed free
- Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources
- 0% Joining fee and discounted membership at PUREGYM
- Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
- Group Life Assurance: open to all UK employees from day 1 of employment
- Eyecare vouchers
- Refer a Friend incentive
- Career development in a global company with over 225,000 employees in more than 40 countries
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We\’re proudly united as one team, one company, globally. We\’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position.
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Customer Support Advisor - German Speaking employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - German Speaking
✨Tip Number 1
Brush up on your German and English language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the brand's products and services. Understanding what you’ll be supporting will not only impress during interviews but also help you provide better customer service if you land the job.
✨Tip Number 3
Showcase your experience with social media platforms. Since you'll be responding to customers via channels like Facebook and Instagram, having examples of how you've engaged with customers online can set you apart.
✨Tip Number 4
Demonstrate your empathy and patience in any interactions you have during the application process. Whether it's through emails or phone calls, showing these traits can highlight your suitability for the role.
We think you need these skills to ace Customer Support Advisor - German Speaking
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in both German and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on how you handled customer queries and resolved issues. Use specific examples that demonstrate your ability to provide excellent service.
Demonstrate Enthusiasm for Fashion and Retail: Express your passion for fashion and online shopping in your application. This can help convey your motivation for the role and your understanding of the industry.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Highlight skills such as empathy, attention to detail, and your ability to work independently, which are crucial for this position.
How to prepare for a job interview at Concentrix
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking and writing in both languages beforehand.
✨Emphasise Customer Service Experience
Highlight your previous customer service roles and provide specific examples of how you handled challenging situations. Discuss your approach to ensuring customer satisfaction and how you went the extra mile to resolve issues.
✨Familiarise Yourself with the Brand
Research the company and its products thoroughly. Understand their values, mission, and the types of products they offer. This knowledge will help you answer questions confidently and show your enthusiasm for the brand.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle customer queries. Prepare examples from your past experiences that demonstrate your empathy, patience, and professionalism in customer interactions.
