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- Tasks: Join us as a Client Intelligence Analyst, supporting data-driven decisions and optimising operations.
- Company: Holland and Knight is a leading law firm committed to innovation and excellence.
- Benefits: Enjoy comprehensive health plans, 401(k), profit sharing, and flexible work options.
- Why this job: Be part of a dynamic team enhancing legal intelligence tools that impact real-world outcomes.
- Qualifications: Bachelor's degree and 3+ years in legal or professional services required; strong analytics skills essential.
- Other info: This hybrid role offers collaboration both in-person and virtually, fostering a vibrant work culture.
The predicted salary is between 42000 - 84000 £ per year.
Social network you want to login/join with:
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Client:
holland and knight
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d14f3a462faa
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Description
We are seeking a Client Intelligence Analyst to join our team. The Client Intelligence Analyst supports the development, deployment, process support, technical support, ongoing enhancement roadmap, and continual service delivery for the firm’s lawyer-facing intelligence tools and platforms, supporting end-to-end dashboard and reporting services firmwide, enabling our lawyers and business professionals to make data-driven decisions and optimize operations.
As the firm’s intelligence and analytics platforms require significant adoption and enablement campaigns, this role will also support a comprehensive plan for and seamless execution in collaboration with the Change & Transformation, Training, Professional Development, and IT Support functions. This role will also collaborate very closely among the data strategy, data governance, marketing technology, financial reporting, HR reporting, practice development, KM, IT applications, and all other related teams.
This role enables not only the development of the firm’s analytics and intelligence platforms over a multi-year period but ensures that our lawyers can engage effectively with the various interfaces and that the tools are continually improved, enhanced, and developed to meet future needs. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.
Key Responsibilities and Essential Job Functions:
Support the design, development, and maintenance of the firm’s intelligence and analytics tools across multiple software suites and utilizing advanced data visualization and automation capabilities.
Support the appropriate sourcing, evaluation, selection, and utilization of future enhancements to these tools as technologies evolve.
Develop highly visual firm dashboards that automate reporting for business development information and operational needs.
Work with Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to cleanly unify and present information separated by organizational siloes.
Support the evaluation of new data resources, technologies, and processes for teams throughout the firm.
Support cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes.
Support IT staff, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements.
Support to establish COE and best practices for analytics and data dashboard and application design and development.
Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.
Partner closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Collaborate to design end-user training, onboarding, and user adoption programs and communications.
Special projects and duties as assigned.
Required Skills:
Excellent dashboard design, analytics, and data visualization skills
Excellent experience in people management skills.
Excellent written and verbal communication skills. Excellent organizational, teamwork, customer service and critical thinking skills required.
Familiarity with generative AI tools and capabilities
Required Qualifications & Education:
Bachelor\’s degree in relevant field.
3+ years of experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
Excellent proficiency in business intelligence, application development, and data visualization.
Strong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.
Extensive experience working with legal technology, workflow systems, legal project management, and practice management tools.
Deep understanding of law firm structure and business practices, as well as practice-specific terminology.
Experience working with a broad array of legal practices including transactional, litigation, and regulatory.
Experience with, and willingness to learn more about, emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.
Exceptional proficiency working with MS Office and Power platform especially for analyzing and communicating data-related concepts.
Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions
Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.
Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs.
Initiative and creativity to develop unique and innovative approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firm.
Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities.
Preferred Qualifications & Education:
Master’s or related coursework or certifications strongly preferred.
Physical Requirements:
Ability to sit or stand for extended periods of time.
Moderate or advanced keyboard usage
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.
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Client Intelligence Analyst (Hybrid) employer: holland and knight
Contact Detail:
holland and knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Intelligence Analyst (Hybrid)
✨Tip Number 1
Familiarise yourself with the latest trends in legal technology and analytics. Understanding tools like Microsoft OneLake and Power Platform will give you an edge, as these are specifically mentioned in the job description.
✨Tip Number 2
Network with professionals in the legal tech space. Attend industry events or webinars to connect with people who work in similar roles. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your dashboard design and data visualisation skills through a portfolio. Having tangible examples of your work can significantly impress hiring managers and demonstrate your capabilities.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. The role requires working closely with various teams, so be ready to share specific examples of how you've successfully collaborated in the past.
We think you need these skills to ace Client Intelligence Analyst (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Client Intelligence Analyst. Focus on your dashboard design, analytics, and data visualisation skills, as well as any experience in legal technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the firm. Mention specific projects or experiences that demonstrate your ability to support the development and enhancement of intelligence tools and platforms.
Highlight Relevant Qualifications: Clearly state your educational background and any certifications that are relevant to the position. Emphasise your experience in a law firm or corporate legal department, particularly within an intelligence function.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
How to prepare for a job interview at holland and knight
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Intelligence Analyst. Familiarise yourself with the tools and platforms mentioned in the job description, such as data visualisation and analytics tools, as well as the importance of collaboration across various teams.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with business intelligence and data visualisation. Highlight specific projects where you've successfully implemented these skills, especially in a legal or professional services context, as this will demonstrate your capability to handle the technical aspects of the role.
✨Emphasise Collaboration
Since the role involves working closely with various teams, be ready to share examples of how you've effectively collaborated in past roles. Discuss your experience in managing cross-functional relationships and how you’ve contributed to successful team outcomes.
✨Prepare for Change Management Questions
Given the emphasis on change management and user adoption in the job description, think about times when you've led or supported change initiatives. Be ready to explain your approach to overcoming resistance and ensuring smooth transitions in processes or technologies.
