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- Tasks: Drive a 3.5 tonne van, collect and deliver parcels with exceptional customer service.
- Company: Join DPD, a leading logistics company known for its commitment to customer satisfaction.
- Benefits: Enjoy perks like holiday trading, health services, free parking, and discounts at various retailers.
- Why this job: Be the face of DPD, work independently, and contribute to a team that values honesty and respect.
- Qualifications: Must have a full UK driving licence and experience, plus a passion for great customer service.
- Other info: Flexible hours and opportunities for career growth in a fast-paced environment.
The predicted salary is between 24000 - 33600 £ per year.
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Collection and Delivery Driver – 3.5 Tonne, Durham
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Client:
DPDgroup
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b427b18badd5
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Job Description
As a Collection and Delivery Driver for DPD, you\’ll be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include:
- Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels
- Starting your shift at the depot, where you\’ll be responsible for efficiently loading parcels onto your 3.5 tonne van
- Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries
- Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies
- Accurately scanning and recording parcel information using handheld devices
- Collecting signatures and other necessary proof of delivery from customers
- Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor
- Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs
- Adapting to changing weather conditions and adjusting your delivery approach accordingly
- Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting
- Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty
- Demonstrating the core DPD DNA Values of: Honesty, Respect, Passion, Flexibility, Caring and Accountability
This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD\’s reputation for excellence in the logistics industry.
Qualifications
What we\’re looking for:
To be considered for the role you must have:
Held a full UK driving licence and had regular driving experience for 12 months or more
We are also looking for you to demonstrate that you:
- Recognise the value of providing great customer service
- Can work to deadlines, are flexible and always go above and beyond
- Are friendly, approachable, positive, resourceful and professional
- Are able to multi-task and problem solve
- Have the ability to lift, load and carry parcels weighing up to 30kg
- Possess excellent time management and organisational skills
- Have a good level of physical fitness to meet the demands of the role
- Can work independently and as part of a team
- Have basic computer skills and the ability to use handheld devices
- Are comfortable working in various weather conditions
- Have a good knowledge of local roads and geography
The following would be advantageous, but not essential:
- Previous experience in a delivery or logistics role
- Knowledge of health and safety regulations in the transport industry
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Unum Help@Hand – essential health and wellbeing services for you and eligible family members
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
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Collection and Delivery Driver - 3.5 Tonne employer: DPDgroup
Contact Detail:
DPDgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection and Delivery Driver - 3.5 Tonne
✨Tip Number 1
Familiarise yourself with the local area and road networks in Durham. Knowing the quickest routes and potential traffic hotspots can help you manage your delivery schedule more effectively, which is crucial for this role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions, whether it's in person or over the phone. Being friendly and approachable can set you apart from other candidates, as DPD values exceptional customer service.
✨Tip Number 3
Showcase your ability to adapt to changing conditions. Whether it’s bad weather or unexpected delays, being able to think on your feet and adjust your approach will highlight your problem-solving skills.
✨Tip Number 4
If you have previous experience in logistics or delivery, be ready to discuss specific examples of how you handled challenges in those roles. This can demonstrate your capability and readiness for the responsibilities of a Collection and Delivery Driver.
We think you need these skills to ace Collection and Delivery Driver - 3.5 Tonne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant driving experience, customer service skills, and any previous roles in logistics or delivery. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently. Mention specific examples of how you've gone above and beyond in previous roles, especially in fast-paced environments.
Highlight Relevant Skills: In your application, emphasise skills such as time management, problem-solving, and physical fitness. Mention your familiarity with local roads and your ability to adapt to changing weather conditions, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Collection and Delivery Driver.
How to prepare for a job interview at DPDgroup
✨Showcase Your Customer Service Skills
As a Collection and Delivery Driver, you'll be the face of the company. Be prepared to discuss your previous experiences in customer service and how you handle difficult situations. Highlight any specific examples where you went above and beyond for a customer.
✨Demonstrate Your Driving Experience
Make sure to emphasise your driving experience, especially with 3.5 tonne vehicles. Be ready to talk about your familiarity with local roads and any relevant driving qualifications you hold. This will show that you're capable of managing the delivery routes efficiently.
✨Discuss Your Problem-Solving Abilities
The role requires quick thinking and adaptability. Prepare to share examples of how you've successfully solved problems in past jobs, particularly in fast-paced environments. This will demonstrate your ability to handle unexpected challenges on the road.
✨Highlight Your Teamwork Skills
Collaboration with depot staff and other drivers is key. Be ready to discuss how you work well in a team setting, perhaps by sharing experiences from previous roles where teamwork led to successful outcomes. This will show that you can contribute positively to the company's operations.
