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- Tasks: Join our Sales Operations team to manage key commercial activities and support customer management.
- Company: Britvic is a leading beverage powerhouse, combining beer and soft drinks for a unique market offering.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a high-performing team that values integrity, collaboration, and innovation.
- Qualifications: A background in customer service and strong IT skills are desirable; A Level education required.
- Other info: This is a 12-month fixed-term contract with potential for growth within the company.
The predicted salary is between 30000 - 42000 £ per year.
Apply now »
Date: 30 Jun 2025
Location: Solihull, GB, B90 4NA
Company: Britvic
In combining Carlsberg’s and Britvic’s legacy businesses in the UK to form Carlsberg Britvic, we are creating an integrated beverage powerhouse in the market. Stronger together, we have a unique opportunity to get ahead and stay ahead of the competition while building a truly iconic business proposition. We offer customers an enhanced portfolio as the leading supplier combining beer and soft drinks, supported by a world-class sales force capable of unlocking growth opportunities across multiple channels and occasions. We are leveraging the strength of our integrated supply chain to make great-tasting brands available everywhere. Additionally, we are building brand equity while delighting consumers through outstanding marketing and innovation platforms. To fuel this opportunity, we are combining our talent, capabilities, and know-how across our integrated organization.
Job Overview
12 month FTC
Britvic has embarked on a significant change program across the GB Commercial function, part of which involves the creation and implementation of a Shared Services model to support the Customer Management team in its vision to become a high-performing commercial organization that always delivers the budget, wins at POP and beats the market.
The Sales Operations team (SOPs) will take ownership of key commercial activities and processes in close conjunction with the GB Customer Management team including (but not limited to) coordination of new account openings, customer price file management, investment management, invoice reconciliation, pricing & invoice dispute management, gift & samples orders and POS orders.
Reporting into the SOPs Manager, the Senior International Sales Operations Analyst will be responsible for the day-to-day timely and accurate completion of commercial activities and processes working closely with the Customer Management team in the International Business Unit and other Commercial functions.
Key Responsibilities
- Day-to-day completion of the SOPs commercial activities within agreed SLAs
- Day-to-day management of internal & external queries through to resolution, providing regular status updates
- Forge strong relationships and communication lines with the relevant Customer Management teams and other Commercial functions
Requirements
- A background in customer service roles is desirable
- The ability to communicate in multiple languages is desirable
- Experience working in a shared services environment is desirable
- Strong IT skills – both Microsoft Office and ERP systems (SAP preferable)
- Use of customer relationship packages such as Siebel is desirable
- Strong communication and relationship building skills are essential
- The ability to be highly organized, plan ahead and work proactively is essential
- A strong team player with excellent interpersonal skills is essential for the role
- Taking personal accountability for delivering high-quality work which is right first time
- Attention to detail and problem-solving
Key Behaviors
We Own It
- Works with the highest standards of integrity and with great pride
- Creates energy in others and themselves through their approach to work
- Tenacious – demonstrates a strong desire to make things happen
- Is accountable and holds others to account
- Takes personal responsibility to ensure results are delivered
We Care
- Engages with others in order to gain their support
- Works effectively with a diverse range of people across the business
- Creates respectful relationships with colleagues built on openness, honesty and respect
We Are Courageous
- Takes ownership for delivering results of outstanding quality
- Constantly challenges ways of working and seeks to improve
- Sets up ways of working that help others to \\\”keep-it-simple\\\”
- Is disciplined in thinking, decision making, action and follow through
We Are Stronger Together
- Always seeking new ideas and learnings from others
- Seeks opportunities for learning and personal growth beyond the day job
- Holds authentic conversations – say it as it is
We Act with Pace
- Demonstrates cut-through and the ambition to do the right thing
Education/Qualification
Educated up to A Level standard
Apply now » #J-18808-Ljbffr
Sales Operations Analyst employer: Britvic Plc
Contact Detail:
Britvic Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Analyst
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Sales Operations Analyst role. Understanding the day-to-day tasks, such as managing internal and external queries, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Build your network within the industry. Connect with current or former employees of Britvic on platforms like LinkedIn to gain insights about the company culture and expectations for the role.
✨Tip Number 3
Showcase your problem-solving skills in conversations. Be prepared to discuss specific examples where you've successfully resolved issues in a customer service or shared services environment.
✨Tip Number 4
Highlight your IT skills, especially with Microsoft Office and ERP systems like SAP. Being able to discuss your proficiency in these tools can set you apart from other candidates.
We think you need these skills to ace Sales Operations Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Sales Operations Analyst position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in customer service or shared services environments. Mention specific examples where you successfully managed queries or built strong relationships, as these are crucial for the role.
Showcase Your Skills: Make sure to detail your IT skills, particularly with Microsoft Office and ERP systems like SAP. If you have experience with customer relationship packages such as Siebel, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your understanding of the company’s values and how you embody them. Discuss your ability to work proactively, your attention to detail, and your commitment to delivering high-quality work.
How to prepare for a job interview at Britvic Plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Sales Operations Analyst. Familiarise yourself with key tasks such as customer price file management and invoice reconciliation, as well as the importance of working within agreed SLAs.
✨Showcase Your Communication Skills
Since strong communication and relationship-building skills are essential for this role, prepare examples from your past experiences where you successfully managed internal and external queries or built strong relationships with teams.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in previous roles. Highlight your attention to detail and how you approached problem-solving, especially in a shared services environment.
✨Emphasise Teamwork and Accountability
This position requires a strong team player who takes personal accountability. Prepare to share examples of how you've worked collaboratively in teams and taken responsibility for delivering high-quality work.
