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- Tasks: Support care teams with administrative tasks to ensure top-notch home care services.
- Company: Join HammondCare, a leading organisation dedicated to personalised home care.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: This role is essential for maintaining high standards in care delivery.
The predicted salary is between 28800 - 48000 £ per year.
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Service Support Officer – Care Navigation, Cardiff
Client:
HammondCare
Location:
Cardiff, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
df72631f2664
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Service Support Officer – Care Navigation: What\’s involved in the role?
The Service Support Officer (SSO) Care Navigation role works within HammondCare\’s Mission to ensure that all home care services are tailored, personal, and delivered to the highest standards. The role involves a broad range of administrative activities supporting our teams, potential clients, clients, representatives, and contractors. These activities are delivered both locally and centrally, supporting various areas across HammondCare at Home (HCAH), which operate both locally and centrally.
The administrative functions of the SSO are vital to daily operations and planning, supporting care teams, client support teams, and contractors involved in providing and planning care services.
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Service Support Officer - Care Navigation employer: HammondCare
Contact Detail:
HammondCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Officer - Care Navigation
✨Tip Number 1
Familiarise yourself with HammondCare's mission and values. Understanding their commitment to personalised care will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of HammondCare. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Service Support Officer role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your administrative skills and ability to support teams effectively. Highlighting relevant scenarios will make you stand out as a candidate.
✨Tip Number 4
Research common challenges faced in care navigation roles and think about how you would address them. Being able to articulate your problem-solving strategies will show your readiness for the position.
We think you need these skills to ace Service Support Officer - Care Navigation
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Support Officer - Care Navigation position. Tailor your application to highlight relevant experience and skills that align with HammondCare's mission.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in care services or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to support teams and clients effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for providing high-quality care services. Mention specific examples from your past experiences that showcase your organisational skills and ability to work collaboratively with various stakeholders.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Support Officer role.
How to prepare for a job interview at HammondCare
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Service Support Officer in Care Navigation. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned.
✨Showcase Your Administrative Skills
Since the role involves a broad range of administrative activities, be ready to provide examples of your organisational skills. Discuss any relevant experience you have in managing schedules, coordinating teams, or handling client communications.
✨Demonstrate Empathy and Communication
As this position involves working with clients and care teams, it's crucial to showcase your ability to communicate effectively and empathetically. Prepare to share instances where you've successfully navigated sensitive situations or provided support to others.
✨Research HammondCare's Mission
Familiarise yourself with HammondCare's mission and values. During the interview, express how you resonate with their commitment to personalised care and how you can contribute to maintaining high standards in service delivery.
