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- Tasks: Provide 2nd/3rd line support for healthcare IT systems and troubleshoot technical issues.
- Company: Join a leading provider of cloud-based endoscopy reporting systems supporting NHS and private healthcare.
- Benefits: Enjoy competitive salary, remote work options, ongoing training, and career progression opportunities.
- Why this job: Make a real impact in healthcare while working in a collaborative and supportive tech team.
- Qualifications: 10+ years in IT support, strong Azure skills, and experience with SaaS applications required.
- Other info: Willingness to travel occasionally to customer sites is needed.
The predicted salary is between 43200 - 72000 £ per year.
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Support Engineer – Healthcare, SaaS, Azure, Lancaster
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Client:
GK Recruitment
Location:
Lancaster, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d939eeb9179f
Job Views:
3
Posted:
25.06.2025
Expiry Date:
09.08.2025
col-wide
Job Description:
Description
- Do you like field-based IT delivery in the healthcare Industry ?
- Are you an expert in Azure Cloud SaaS tech solutions?
- You can enjoy an attractive competitive salary & home working with UK travel.
You will report directly to the Technical Director and be a key part of the technical team, delivering second- and third-line support across the Medilogik SaaS application, internal systems, and Azure infrastructure. You will diagnose and resolve technical issues, support internal staff and healthcare customers, and contribute to continuous improvement across platforms and services.
You’ll bring a strong technical background, ideally with over 10 years of IT support experience, including familiarity with clinical environments, cloud technologies, and ISO/Cyber Essentials+ frameworks.
About the company
They are a leading provider of cloud-based endoscopy reporting systems, proudly supporting both NHS and private healthcare providers. As part of our continued growth, we are looking for an experienced and technically capable Support Engineer to join our team and play a crucial role in supporting our internal systems, infrastructure, and healthcare customer base.
Key Responsibilities
Deliver 2nd/3rd line technical support to both internal users and external healthcare clients
Support Medilogik EMS – our cloud-based Endoscopy reporting system – and related infrastructure
Troubleshoot and resolve issues across Windows, Linux, Azure, Office 365, VOIP, and network environments
Administer system monitoring and alerts, issuing responses and updates as required
Log all support activity in the Halo PSA ticketing system to ensure clear communication and SLA adherence
Manage and execute pre-defined and custom SQL scripts for data import and diagnostics
Collaborate with the service desk team to analyse support trends and raise awareness of recurring or widespread issues
Help maintain and improve internal IT support procedures, ensuring compliance with ITIL v4 and ISO standards
Contribute to internal knowledge bases and customer self-service tools
Participate in on-site customer visits as needed
What We’re Looking For
10+ years’ experience in IT support or systems engineering
Strong technical skills in Azure infrastructure, Windows Server/AD, Linux, networking and firewalls
Experience with SaaS application support and customer-facing technical troubleshooting
Understanding of REST APIs, SSL/TLS, and HTTP technologies
Excellent communication skills – written and verbal – with clinical and non-technical audiences
Methodical, analytical, and service-oriented approach to problem-solving
Comfortable working in a high-trust, quality-driven environment with SLA commitments
Willingness to travel to customer sites occasionally
Familiarity with Halo PSA or similar CRM/ticketing tools
SQL scripting and basic database design experience
Knowledge of Prometheus, Zabbix, Kuma, Graylog or similar monitoring tools
Exposure to scripting languages (BASH, Python, etc.)
Experience with Docker, Kubernetes, and Infrastructure-as-Code tools (, Ansible, GitOps)
Experience working in ISO9001/27001, Cyber Essentials/CE+ certified environments
Healthcare IT experience, particularly in clinical imaging or endoscopy systems
Understanding of GDPR compliance and best practices
Why Join them?
Comprehensive company benefits package
Ongoing training and professional development
A pathway to progress within a market-leading health tech organisation
A collaborative and supportive technical team
The opportunity to directly impact the quality of healthcare delivery across the UK
Apply Now
If you’re a technically skilled IT professional looking to take the next step in your career while making a real impact in healthcare, we’d love to hear from you.
Apply with your CV and a brief cover letter
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Support Engineer - Healthcare, SaaS, Azure employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - Healthcare, SaaS, Azure
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure infrastructure and SaaS applications. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Network with professionals in the healthcare IT sector, especially those who work with cloud-based solutions. Engaging in discussions on platforms like LinkedIn can help you gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues, particularly in clinical environments. This will demonstrate your problem-solving skills and your ability to communicate effectively with both technical and non-technical audiences.
✨Tip Number 4
Stay updated on the latest trends and best practices in healthcare IT, especially regarding compliance with GDPR and ISO standards. Showing that you're knowledgeable about these areas can set you apart from other candidates.
We think you need these skills to ace Support Engineer - Healthcare, SaaS, Azure
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly in healthcare and cloud technologies. Emphasise your 10+ years of experience and any specific projects or roles that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for healthcare IT and how your skills in Azure, SaaS, and technical troubleshooting make you a perfect fit for the role. Mention your familiarity with ISO standards and your problem-solving approach.
Showcase Technical Skills: Clearly list your technical skills related to Azure infrastructure, SQL scripting, and any experience with monitoring tools like Prometheus or Zabbix. Use specific examples to demonstrate your expertise in these areas.
Highlight Communication Abilities: Since the role involves interacting with both technical and non-technical audiences, provide examples of how you've effectively communicated complex technical information in previous roles. This will show your ability to bridge the gap between IT and healthcare professionals.
How to prepare for a job interview at GK Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Azure infrastructure, SaaS applications, and troubleshooting techniques. Highlight specific examples from your past roles that demonstrate your ability to resolve complex technical issues.
✨Understand the Healthcare Context
Familiarise yourself with the healthcare industry, particularly in relation to IT support. Be ready to explain how your skills can enhance patient care and operational efficiency within clinical environments.
✨Demonstrate Problem-Solving Skills
Prepare to walk through a few technical scenarios or case studies where you successfully diagnosed and resolved issues. Use a methodical approach to illustrate your analytical thinking and service-oriented mindset.
✨Communicate Effectively
Practice explaining technical concepts in simple terms, as you may need to communicate with both technical and non-technical audiences. Good communication is key in ensuring clarity and building trust with clients and colleagues alike.
