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- Tasks: Support councils with tech issues, maintain networks, and assist with cloud services.
- Company: Join Xentrall Shared Services, dedicated to improving community services through technology.
- Benefits: Enjoy a competitive salary, 27 days leave, mentoring, and wellbeing perks like free counselling.
- Why this job: Kickstart your IT career while making a real impact in your community.
- Qualifications: GCSE English and Maths at Level 2; strong communication and teamwork skills required.
- Other info: This is a fixed-term apprenticeship lasting up to 21 months with hybrid work options.
Social network you want to login/join with:
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Client:
Location:
Darlington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d0a9538523b5
Job Views:
8
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Are you ready to kickstart your career, earn while you learn, and make a real difference in your community? Start your journey toward a rewarding career in IT with an apprenticeship qualification at Darlington College.
At Xentrall Shared Services, we’re offering more than just an apprenticeship — it’s a launchpad for your future. Whether you’re starting out or seeking a new direction, our apprenticeships are designed to help you thrive. Your tasks, skills, and ideas contribute to creating better services for our customers, Stockton-on-Tees Borough Council & Darlington Borough Council, and the communities they serve.
As an Apprentice ICT Platform Technician, you will support employees in Stockton-on-Tees and Darlington Borough Councils, helping them use technology effectively and resolving issues to maintain productivity and security. Based at Darlington Town Hall, you will work as part of a team to deliver these services.
You will assist in providing efficient, customer-focused ICT services, working within our dedicated ICT Platform Team passionate about building efficiency and security into all work.
Your responsibilities include maintaining and managing networks across Stockton and Darlington, installing and configuring network and wireless equipment, supporting datacentres, and assisting with cloud-based technology and security.
Skills and experience required:
- Minimum qualifications of English and Maths at Level 2 (equivalent to GCSE grade 4/C or above / Functional Skills Level 2)
- Good communication and teamwork skills
- Commitment to the full apprenticeship duration — reliability, motivation, and ability to balance work and study
- Willingness to learn and develop new skills — please outline in your personal statement how you meet this criteria
What we offer:
- A competitive salary with a nationally recognized qualification
- National Minimum Wage for Age:
- Age 21 and over = £12.21/hour
- Age 18-20 = £10.00/hour
- Under 18 = £7.55/hour
- 27 days annual leave plus bank holidays
- Learning from experienced professionals passionate about customer service
- Access to mentoring, training, and personal development
- Discounts at retailers
- FREE Physiotherapy and Counselling services, among other Wellbeing benefits
- Hybrid working options after a 6-month probation
This is a fixed-term apprenticeship for up to 21 months. For more details, refer to the Job Description and Person Specification in the Supporting Documents section.
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Apprentice ICT Platform Technician employer: Stockton Council
Contact Detail:
Stockton Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice ICT Platform Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as network management and cloud-based technology. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your teamwork and communication skills by participating in group projects or community initiatives. Being able to demonstrate these skills in real-life scenarios can set you apart from other candidates.
✨Tip Number 3
Research Xentrall Shared Services and the councils they support. Understanding their mission and values will help you align your personal statement and interview responses with what they are looking for in an apprentice.
✨Tip Number 4
Prepare questions to ask during the interview about the apprenticeship programme and the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Apprentice ICT Platform Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Apprentice ICT Platform Technician position. This will help you tailor your application to highlight relevant experiences.
Craft a Personal Statement: In your personal statement, clearly outline how your skills and experiences align with the role. Emphasise your willingness to learn and develop new skills, as this is crucial for an apprenticeship.
Highlight Relevant Qualifications: Make sure to mention your qualifications in English and Maths at Level 2 or equivalent. If you have any additional certifications or relevant coursework, include those as well to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stockton Council
✨Research the Company
Before your interview, take some time to learn about Xentrall Shared Services and their role in the community. Understanding their mission and values will help you align your answers with what they are looking for.
✨Show Your Enthusiasm for Learning
As an apprentice, a willingness to learn is crucial. Be prepared to discuss how you plan to develop your skills and why you're excited about the opportunity to work in ICT. Share any relevant experiences that demonstrate your eagerness to grow.
✨Prepare for Technical Questions
Since the role involves supporting technology and networks, brush up on basic ICT concepts. Be ready to answer questions about network management, cloud technology, and troubleshooting common issues. This shows you have a foundational understanding of the field.
✨Demonstrate Teamwork Skills
The job requires working as part of a team, so be ready to provide examples of how you've successfully collaborated with others in the past. Highlight your communication skills and how you contribute to a positive team environment.
