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- Tasks: Lead the team at Millie's Lounge, ensuring exceptional service and guest experiences.
- Company: The Ned is a vibrant hospitality hub with diverse dining options and a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, complimentary meals, exclusive discounts, and wellness perks.
- Why this job: Join a dynamic team in a lively environment, perfect for building your management skills.
- Qualifications: Previous supervisory experience and a passion for outstanding service are essential.
- Other info: The Ned values diversity and offers a supportive workplace culture.
The predicted salary is between 35000 - 45000 £ per year.
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This job is with The Ned, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Ned boasts 10 restaurants, each serving a unique style of cuisine from around the world. As Floor Manager of Millie\’s Lounge you will oversee our British restaurant and bar set in the grand banking hall serving classic dishes alongside a selection of curated wines, craft ales, and themed cocktails.
Millie\’s serves breakfast, lunch, dinner, and late night menus as well as hosting afternoon tea service – and of course our infamous Feast on Sunday\’s.
Do you want to join one of the best places to work in hospitality?
What\’s the role?
Floor Manager – Millie\’s Lounge
Where will you be working?
The Ned and Ned\’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned\’s Club – a private members\’ space, gym and rooftop – alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms.
As a Member Of The Management Team, You Will
- As part of the restaurant leadership team you will supporting the delivery of all operational, commercial, experiential, and people performance
- You\’re accountable for ensuring the whole team delivers exceptional service and equally, you\’ll hold them to account for performance as measured on the restaurant balanced scorecard
- As an accountable person for health and safety and labour relations, you\’ll ensure that all regulatory compliance is maintained
- Support with all people leadership tasks – including team recruitment, development and performance chats, onboarding new starters – this is a great role for an ambitious manager who wants to build their people management skillset
What can The Ned give you?
- Salary of up to £40,200 per year, including service charge
- Complimentary meals in our friendly team restaurant, Neddy\’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
What You Can Bring To The Role
- Previous supervisory or management experience with a proven track record of delivering outstanding food, guest experiences, and people management
- Our customers and guests expect the best, so high standards are essential
- An organised and detailed manner is necessary, as impeccable record keeping is needed to maintain records for our safety and audit standards
- Our operation can be a high-pressure environment, but you\’ll be the steady presence that our team look to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time is essential
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Floor Manager
#lovethened
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Floor Manager – Millie’s Lounge employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager – Millie’s Lounge
✨Tip Number 1
Familiarise yourself with The Ned's unique offerings and atmosphere. Understanding the specific vibe of Millie's Lounge and its menu will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in high-volume restaurants. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Highlight specific examples where you successfully led a team or improved service standards, as this will showcase your suitability for the role.
✨Tip Number 4
Research current trends in the hospitality sector, particularly around diversity and inclusion. Being knowledgeable about these topics will show that you align with The Ned's values and commitment to creating an inclusive environment.
We think you need these skills to ace Floor Manager – Millie’s Lounge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or management experience, particularly in hospitality. Emphasise your track record of delivering outstanding guest experiences and people management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific examples of how you've maintained high standards in previous positions and how you can contribute to the team at Millie's Lounge.
Highlight Your People Skills: In your application, focus on your ability to lead and develop a team. Discuss any experience you have with recruitment, onboarding, and performance management, as these are key aspects of the Floor Manager role.
Showcase Your Calm Demeanour: Given the high-pressure environment of hospitality, it's important to convey your ability to remain calm under pressure. Share examples from your past roles where you successfully managed stressful situations while ensuring exceptional service.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific experiences where you went above and beyond to provide exceptional service, as this role requires a passion for creating memorable guest experiences.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, train, and develop staff while maintaining high standards.
✨Know the Menu and Concept
Familiarise yourself with Millie's Lounge's menu and the overall concept of The Ned. Being able to discuss the dishes, drinks, and the dining experience will show your commitment and readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a high-pressure environment. Think about past challenges you've faced in management and how you resolved them, particularly in relation to guest satisfaction and team dynamics.
