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- Tasks: Support client services and operations by answering calls, booking crew, and managing admin tasks.
- Company: Join Connection Crew, a social enterprise tackling homelessness through events and production.
- Benefits: Enjoy 28 days holiday, a cycle to work scheme, and a friendly office environment.
- Why this job: Make a real impact while working in a fun, supportive culture focused on sustainability.
- Qualifications: Great communication skills and customer service experience are essential; event crew experience is a plus.
- Other info: This is a full-time, 6-month contract with potential for extension.
The predicted salary is between 23800 - 31900 £ per year.
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Client Services and Operations Assistant, London
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Client:
Connection Crew
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c9463e704591
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Based in South Bermondsey, London, you’ll play a key part in delivering events that look great and do good.
This is a full-time position on a 6-month initial contract, supporting our operations and client services teams through the peak season by: answering the phone to our clients and crew, building client quotes, booking crew onto jobs, and supporting the Operations team with administration.
Salary: £28,808 p.a.
You can find more in-depth information about the role and contract details below.
Salary: £28,808 p.a.
You can find more in-depth information about the role and contract details below.
(P.S. If you’re interested but would like to talk about the role or application process before applying, please call or email. We’re happy to arrange a confidential, informal chat.)
Who You Are
You’re a great communicator with a knack for building and maintaining strong relationships. You’re passionate about sustainability and social impact. You have customer service experience and want to help tackle homelessness by joining a business focused on doing precisely that. If this sounds like you, we\’re an exciting, ethical business and we want you to join us!
- An effective communicator in both formal and informal settings, and be able to tell which is appropriate
- Highly IT proficient – there are a couple of systems you’ll need to pick up: HubSpot, Microsoft Suite and our booking system, OnSinch
- Able to multi-task and manage priorities within a dynamic environment
- Detail orientated, able to complete repetitive admin tasks accurately and efficiently
- Responsive and flexible, with a positive work ethic
Your Desired Experience (but not required):
- Customer service experience in an office and phone-based role
- On-the-ground experience as event crew or similar
- HubSpot or other CRM experience
What you’ll be doing
This is a 6-month initial contractposition supporting our operations and client services teams through the peak season. You’ll be answering the phone to our clients and crew, creating quotes for work, booking crew onto jobs, and supporting the Operations team with administration.
Client Services
- Supporting the Client Services team to answer calls from clients, respond to client queries by email, and add new jobs to the booking system
- As a first point of contact, you’ll be one of the voices of the Company, delivering our industry leading customer service
- Ensuring the team is converting enquiries into confirmed bookings, efficiently managing pipelines for the short, medium and long term
- Making sure Commercial team sign off is completed accurately and on time.
- Liaising with the accounts team to process refunds/adjustments quickly
- Liaising daily with the Operations Team to ensure our service is delivered in line with client expectations
- Seeing to it that client information is accurate and up to date across our platforms Onsinch and Hubspot
- Conducting site visits and taking part in client meetings, developing new and existing relationships
- Providing administration and other support for project-based and ongoing initiatives
Crew Operations
- Acting as a point of contact for crew calling into the office
- Compiling information about jobs and sending out to crew as required
- Booking crew on to jobs and organising their onsite schedules over the phone
- Coordinating changes, rebooking and rescheduling crew as necessary
- Ensuring all crew have the most accurate and up-to-date information about each job
- Problem solving, route planning, and otherwise assisting crew to get to site
- Working with senior crew and the duty managers to make sure that all incidents, lateness, grievances, and issues are recorded accurately and followed up promptly
- Coordinating vehicle movements, logistics and travel arrangements for crew
- Gathering information and signing off crew work hours
Operations Admin Support
- Maintaining filing systems and filling out reports
- Ensuring daily, weekly and monthly deadlines are met
- Admin support for managers
Your Contract
This is a 6-month initialcontract with a strong option to extend to permanent.
£28,808 annual salary.
Benefits include:
- Cycle to work scheme
- 28 days holiday + 5 days at Christmas (including statutory holidays)
Due to the nature of the role, this is an office-based position and we can\’t offer hybrid options – but we are open to talking about flexibility.
Your Hours
09:00 – 17:30 Monday to Friday (including breaks and lunch)
Who We Are
We are Connection Crew: a Social Enterprise providing teams of talented people to solve complex production challenges — from building epic stages to crewing iconic events and more – working across a range of sectors including events, construction and TV production.
19 years in the making, multiple awards won, and more than 20k events under our belt. Supporting our clients’ ESG ambitions, funding training and jobs for people facing social disadvantage, and tracking and reducing carbon along the way.
We’re a London Living Wage Employer, and all roles offer a competitive hourly rate in line with experience.
Our Culture and Environment
We’re a friendly lot, and we enjoy chatting, playing music, and having a laugh while we’re at work.
Our office is open plan with lots of natural light and plenty of plants. Wondering about lunch options? We’re way ahead of you! There’s a big kitchen in the middle of the office for anyone to use. We’ve been known to cook lunches for each other every once in a while, and sometimes we’ll make a group order from somewhere nearby! (We’ve been known to have the odd party in the office too!)
We have an annual awards ceremony for our crew, as well as lots of little socials throughout the year. There’s often a dog or two around too.
Our Mission
We\’re on a mission to provide opportunities for people affected by homelessness or facing barriers to work, to access training, mentoring and work in our crew. Ultimately, our goal is to help end homelessness and reduce inequality by supporting people to access work that works for them in the long run.
We believe that to do right for people, we need to do right by the planet. From mapping and reducing our carbon footprint and waste, embracing eco-friendly practices, to working with partners who share our commitment to sustainability, we’re committed to helping build a healthier planet for future generations.
The Location
Our address is: Units 1 & 2, St James Mews, 276 St James Road, London SE1 5JX
Accessibility
Our office is on the 1 st floor and accessed via a staircase
The Application Process
Applications are submitted online via our website. We aim to respond to all applicants within one week of submission.
First interviews will be online. Second interviews and any trial shifts will be in person.
We will communicate with you by email and over the phone. If you have contact preferences, please put a note on your application, email us, or give us a call
We’re happy to discuss reasonable adjustments to the process as well as the job – before you apply, or at any stage in your application. This might include, but is not limited to, alternative format documents, help submitting your application, or creating time for you to settle in before your in-person meeting
Equality, Diversity and Inclusion
We’re a friendly and inclusive bunch, are proud to have created a space where everyone feels welcome, included, and supported
We do not discriminate based on any criteria. All applications are considered equally, regardless of race, religion, colour, gender identity, sexual orientation, age, disability, nationality, or any other identifying characteristic.
If you’d like to talk about reasonable adjustments or would just like some more information, please get in touch.
Talk to us
You can email or call if you’d like to arrange a confidential, no obligations chat about this role.
Ben Drinkwater | [emailprotected] | 020 7231 8117
#J-18808-Ljbffr
Client Services and Operations Assistant employer: Connection Crew
Contact Detail:
Connection Crew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services and Operations Assistant
✨Tip Number 1
Familiarise yourself with the key software mentioned in the job description, such as HubSpot and Microsoft Suite. Having a good grasp of these tools will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your communication skills by preparing for potential phone conversations. Since you'll be the first point of contact for clients, practice articulating your thoughts clearly and confidently, as this will be crucial in delivering excellent customer service.
✨Tip Number 3
Research Connection Crew's mission and values, particularly their focus on sustainability and social impact. Being able to discuss how your personal values align with theirs during an interview can make a strong impression.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to multi-task and manage priorities effectively. This role requires juggling various tasks, so demonstrating your organisational skills will be key to landing the job.
We think you need these skills to ace Client Services and Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you've demonstrated strong communication skills or worked in dynamic environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sustainability and social impact. Mention specific experiences that align with the responsibilities of the Client Services and Operations Assistant role.
Showcase IT Proficiency: If you have experience with HubSpot, Microsoft Suite, or similar systems, be sure to mention this in your application. Highlighting your IT skills will show you're ready to hit the ground running.
Demonstrate Flexibility and Problem-Solving Skills: Provide examples in your application of how you've successfully managed multiple tasks or solved problems in previous roles. This will illustrate your ability to thrive in a fast-paced environment.
How to prepare for a job interview at Connection Crew
✨Show Your Passion for Social Impact
Make sure to express your enthusiasm for sustainability and social impact during the interview. Connection Crew is focused on tackling homelessness, so sharing any relevant experiences or motivations can help you stand out as a candidate who aligns with their mission.
✨Demonstrate Strong Communication Skills
As a Client Services and Operations Assistant, you'll be the voice of the company. Prepare examples of how you've effectively communicated in previous roles, whether through phone calls or emails, to showcase your ability to build and maintain relationships.
✨Familiarise Yourself with Relevant Software
The role requires proficiency in HubSpot, Microsoft Suite, and OnSinch. Before the interview, take some time to learn about these tools and be ready to discuss any experience you have with similar systems. This will show your readiness to hit the ground running.
✨Prepare for Multi-tasking Scenarios
Given the dynamic nature of the role, think of examples where you've successfully managed multiple tasks or priorities. Be ready to discuss how you stay organised and efficient, especially in high-pressure situations, to demonstrate your suitability for the fast-paced environment.
