Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with their requests and provide proactive solutions daily.
- Company: Join Allianz Partners, a leading UK assistance provider known for exceptional customer care.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping others while developing your skills in a dynamic workplace.
- Qualifications: No specific experience required; just bring your friendly attitude and willingness to learn.
- Other info: Work 35 hours a week, with shifts between 7am and 10pm, Monday to Sunday.
The predicted salary is between 28800 - 42000 £ per year.
Job Title: Customer Assistance Co-Ordinator
Reporting to: Customer Assistance Manager
Department: Medical Assistance Hub
OBJECTIVE OF THE ROLE
To provide an professional and proactive response to requests for assistance.
Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
Engage with others and collaborate to achieve the Allianz Partners Vision and Mission.
Hours
35-hours a week between Monday – Sunday 7am to 10 pm
MAIN RESPONSIBILITIES
Quality and Customer Focus
Our vision is to be renowned as the caring premium UK assistance provider. We strive to deliver an exceptional customer experience at all points of assistance.
• All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
• To provide proactive solutions to our customers in line with our clients expectations.
• To manage each task to ensure that customers receive the most appropriate service in a timely and cost effective manner.
• To monitor all aspects of the task to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
• To complete all Middle Office Tasks assigned to you in order of priority, using the most proactive approach to deliver the best customer outcome.
• To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem
- Data Management: Strengthening data management practices could ensure that customer information is handled securely and efficiently, aligning with industry best practices for data protection and privacy.
Communication, Collaboration and Engagement
Structured, regular two way communication is important, so we ask you to:
• Full participation and contribution in annual performance reviews, one to one’s and monthly team meetings by providing positive and/or constructive feedback
• Ensure that you maintain up to date knowledge concerning all aspects of the brands you represent.
• To ensure that all product and technical knowledge is applied at every opportunity.
• Advise your team of any product or technical developments and issues that you have been made aware of.
• Highlight to Senior Managers any customer feedback or product trends which may impact the business.
Training and Coaching
• Regular feedback will be provided through Call Auditors, Call Coaches and Team Managers and therefore you will be required to participate in all feedback sessions.
• Training and support will be provided and you will be required to positively engage in any online or face to face training we provide you.
• Work with your Team Manager to identify any training/coaching areas that might benefit your performance and advise your supervisor of any areas of work which you require any additional training.
• Where specific call guides or processes have been put in place, you must follow these practices.
• Ensuring timely completion of all mandatory or online training modules
Complaint Handling
• Handle all regulated complaints within the FCA complaint guidelines
• Escalate high profile cases or contentious issues to the right Manager as soon as possible. For serious issues, contact your Manager even if it is out of hours so that they can make sure other people are aware and provide further advice or recommendations if required.
• Where possible and within your authority limits manage to conclusion including resolution. Provide an objective report of events when required and ensure the case is highlighted to your Manager or the most appropriate Manager.
You will be responsible for the following;
Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees.
#J-18808-Ljbffr
Customer Assistance Coordinator 1 employer: Allianz Popular SL.
Contact Detail:
Allianz Popular SL. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Coordinator 1
✨Tip Number 1
Familiarise yourself with the company's vision and mission. Understanding Allianz Partners' commitment to exceptional customer service will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Since the role involves managing complaints and providing solutions, being able to articulate your thoughts clearly and calmly will set you apart.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. This can give you insights into the company culture and expectations, which you can leverage during your interview to show that you're a good fit.
✨Tip Number 4
Stay updated on industry trends related to customer assistance and data management. Being knowledgeable about best practices will not only impress your interviewers but also show your commitment to continuous learning.
We think you need these skills to ace Customer Assistance Coordinator 1
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Assistance Coordinator. Highlight your customer service experience and ability to handle calls professionally in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, problem-solving abilities, and any relevant experience in customer assistance or similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your proactive approach and ability to manage tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet friendly, reflecting the values of the company.
How to prepare for a job interview at Allianz Popular SL.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing exceptional customer experiences, be prepared to share specific examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Proactive Problem-Solving
The job requires a proactive approach to customer assistance. Think of instances where you identified potential issues before they escalated and how you resolved them. This will show your future employer that you can think ahead and act decisively.
✨Familiarise Yourself with Data Management Practices
Understanding data protection and privacy is crucial for this role. Brush up on relevant regulations and best practices, and be ready to discuss how you would ensure customer information is handled securely and efficiently.
✨Engage in Role-Play Scenarios
Prepare for the interview by practising common customer service scenarios. Role-playing can help you articulate your thought process and responses clearly, demonstrating your communication skills and ability to engage effectively with customers.
