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- Tasks: Manage helpdesk requests and support facilities operations daily.
- Company: Join Labcorp, a leader in drug development solutions for top pharmaceutical companies.
- Benefits: Enjoy a supportive work environment with opportunities for growth and inclusion.
- Why this job: Be part of a team that impacts healthcare and helps bring life-saving drugs to market.
- Qualifications: Experience in helpdesk roles and strong communication skills are essential.
- Other info: Labcorp values diversity and encourages all qualified applicants to apply.
The predicted salary is between 24000 - 36000 £ per year.
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Facilities Helpdesk Administrator, Harrogate
Client: LabCorp
Location: Harrogate, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 94be3059e2e4
Job Views: 4
Posted: 14.07.2025
Expiry Date: 28.08.2025
Job Description:
Do you have prior experience working in a helpdesk or facilities administrator role?
Do you have experience using TMS or related systems?
If you answered YES, then come and join our Facilities team at our site in Harrogate!
As a leading contract research organization (CRO), Labcorp provides comprehensive drug development solutions for a range of industries. Labcorp has helped pharmaceutical and biotech companies bring to market 100% of the top 50 best selling drugs. Chances are, you or someone you know has benefitted from a medicine or medical device that Labcorp helped develop.
As a Helpdesk Administrator at Labcorp, you will:
- Manage daily helpdesk requests through the TMS system
- Monitor the facilities helpdesk, responding to email and telephone enquiries and triaging tasks where required
- Raise helpdesk requests for relevant departments or contractors
- Maintain the central database of purchase requisitions raised by facilities
- Update and manage the annual contractor scheduling for preventative maintenance
- Undertake administrative tasks as required by facilities management
What we need from you:
- Prior experience in a helpdesk or facilities administrator role, ideally within a corporate environment
- Excellent communications and interpersonal skills with various stakeholders
- Ideally you will hold experience with TMS systems, however strong IT skills will be considered
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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Facilities Helpdesk Administrator employer: HAR Labcorp Early Development Laboratories Limited
Contact Detail:
HAR Labcorp Early Development Laboratories Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with TMS systems, as this role specifically mentions experience with them. If you haven't used TMS before, consider taking an online course or tutorial to get a basic understanding of how it works.
✨Tip Number 2
Highlight your communication skills in any conversations or interviews. Since the role involves liaising with various stakeholders, demonstrating your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 3
Research Labcorp and their facilities management practices. Understanding their operations and values can help you tailor your discussions and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples from your previous work experience that showcase your problem-solving skills and ability to manage helpdesk requests. Being able to share specific instances where you've successfully handled similar tasks will strengthen your candidacy.
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your prior experience in a helpdesk or facilities administrator role. Use specific examples that demonstrate your skills and how they relate to the responsibilities listed in the job description.
Showcase IT Skills: If you have experience with TMS systems, mention it prominently. If not, highlight your strong IT skills and any relevant software you are familiar with, as this will show your ability to adapt to new systems.
Tailor Your CV: Customise your CV to align with the job requirements. Use keywords from the job description, such as 'helpdesk requests', 'communication skills', and 'administrative tasks' to ensure your application stands out.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the Facilities Helpdesk Administrator role. Discuss your passion for facilities management and how your background aligns with Labcorp's mission.
How to prepare for a job interview at HAR Labcorp Early Development Laboratories Limited
✨Showcase Your Helpdesk Experience
Make sure to highlight your previous experience in helpdesk or facilities administration roles. Be prepared to discuss specific examples of how you managed requests and resolved issues, as this will demonstrate your capability to handle the responsibilities of the position.
✨Familiarise Yourself with TMS Systems
If you have experience with TMS or similar systems, be ready to talk about it. If not, do some research on these systems beforehand. Understanding how they work will show your initiative and readiness to adapt to the tools used at Labcorp.
✨Communicate Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Think about how you can convey complex information simply, especially when discussing past experiences with various stakeholders.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows your interest in the role and the company. You might ask about the team dynamics, the types of projects you'll be working on, or how success is measured in the role.
