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- Tasks: Drive product success by managing the lifecycle and collaborating with teams.
- Company: Join Thermo Fisher Scientific, a leader in advancing scientific discovery and health outcomes.
- Benefits: Enjoy a full-time role with opportunities for growth in an inclusive environment.
- Why this job: Be part of a mission to enhance customer experiences and make a real impact in science.
- Qualifications: Bachelor's degree required; experience in Product Management preferred.
- Other info: Ideal for those passionate about life sciences and digital solutions.
The predicted salary is between 28800 - 42000 £ per year.
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Join to apply for the Product Manager, Services Connected role at myGwork – LGBTQ+ Business Community
This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Discover Impactful Work:
Digital services are reshaping how customers relate to business, transforming relationships with transparency and efficiency. As part of the Instruments and Enterprise Services (IES) division, our mission is to connect, digitize and unify the customer experience platform, making customer support more productive and clearer, and significantly enhancing customer experiences for academic researchers, pharmaceutical and biotechnology companies, hospitals and clinical diagnostic labs, and government agencies, all focused on advancing scientific discovery and improving health outcomes. We are seeking a passionate and driven Product Manager to join our team and help us continue to grow and innovate.
A Day In The Life
As a Product Manager, you will play a key role in driving the success of our products. Reporting to the Product Management Lead, you will be instrumental in managing the product lifecycle, engaging with customers, and collaborating with cross-functional teams. Here’s what your day might look like:
Product Lifecycle Ownership
- Optimize product performance through lifecycle analysis and product optimization.
- Collect and analyze customer and internal data.
- Collaborate cross-functionally to ensure successful product launches.
Customer Interaction
- Engage directly with customers to gather feedback and ensure satisfaction.
Cross-functional Collaboration
- Interface with sales, marketing, operations, and technical teams to drive product success.
Key Responsibilities
Product Lifecycle and Commercialization:
- Develop customer-facing content to support training and marketing efforts.
- Manage commercial launch activities including SKU setup and channel loading.
- Collaborate with global sales and operations teams to ensure successful program adoption.
Product Monitoring And Optimization
- Manage day-to-day user feedback and develop reports and key indicators of customer satisfaction.
- Work with technical, operational, and internal business teams to address customer requests and optimize product performance.
- Collect and analyze data from various sources to inform product decisions and in-market strategy.
Product Launch And Go-to-Market
- Collaborate with cross-functional teams, including Product Development, Marketing, Training, and Commercial, to ensure successful product launches.
- Act as the product expert during launches, connecting with internal and external teams to ensure successful go-to-market execution.
- Own post-launch hypercare monitoring and report on program launch outcomes.
Keys To Success
Education
- Bachelor’s degree in Business, Marketing, Life Science, or a related field; MBA is a plus.
Experience
- Demonstrated ability in Product Management, preferably with software products or Digital Solutions.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, collaborative environment
- Ability to thrive in a fast-paced, collaborative environment.
Knowledge, Skills, Abilities
- Experience in the Life Science industry.
- Strong written and verbal communication skills.
- Experience in SAP, Power BI, and SFDC a plus.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Product Management and Marketing
-
Industries
Biotechnology
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Product Manager, Services Connected employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager, Services Connected
✨Tip Number 1
Familiarise yourself with the latest trends in digital services and product management, especially within the life sciences sector. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the industry, particularly those who work at Thermo Fisher Scientific or similar companies. Attend relevant events or join online forums to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed product lifecycles or collaborated with cross-functional teams in the past. Tailoring your experiences to align with the job description will make you stand out.
✨Tip Number 4
Research Thermo Fisher Scientific's products and services thoroughly. Understanding their offerings will allow you to speak confidently about how you can contribute to their mission and enhance customer experiences.
We think you need these skills to ace Product Manager, Services Connected
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, especially with digital solutions or software products. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities listed, such as customer engagement and cross-functional collaboration.
Showcase Analytical Skills: In your application, provide examples of how you've used analytical skills to drive product decisions or optimise performance. This could include data analysis or customer feedback management.
Highlight Communication Abilities: Since excellent communication is key for this role, emphasise your written and verbal communication skills. Include instances where you successfully collaborated with teams or engaged with customers.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Understand the Product Lifecycle
Make sure you have a solid grasp of product lifecycle management. Be prepared to discuss how you've optimised product performance in previous roles and how you would approach this at Thermo Fisher Scientific.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, come ready with examples of how you've used data to inform product decisions. Highlight any experience with tools like Power BI or SAP if applicable.
✨Demonstrate Customer Engagement Experience
Be ready to talk about your experience engaging with customers. Share specific instances where you gathered feedback and how it influenced product development or customer satisfaction.
✨Highlight Cross-Functional Collaboration
This role involves working with various teams. Prepare examples that showcase your ability to collaborate effectively across departments, such as sales, marketing, and technical teams, to drive product success.
