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For Companies At a Glance
- Tasks: Manage global vendor relationships and ensure service excellence in player support.
- Company: Join Ubisoft, a leading gaming company known for its innovative games and vibrant culture.
- Benefits: Enjoy flexible work options, a dynamic team environment, and opportunities for personal growth.
- Why this job: Be part of a passionate team that enhances player experiences and drives continuous improvement.
- Qualifications: Project management experience, strong communication skills, and a love for gaming are essential.
- Other info: Occasional travel may be required to foster global partnerships.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Under the guidance and direction of the Vendor Operations Service Manager, the Vendor Project Manager, Player Services will facilitate and maintain relationships and oversight between our organization and our vendor/partners. You will be the communication and operational link between Ubisoft and our globally located vendor partnerships. This role will be based in our Customer Relationship Centre in Cary, NC or Newcastle-upon-Tyne, however, your scope will extend to managing our partner relationships across the globe.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The core duties include, but are not limited to:
- Service Governance & Vendor Management: Ensure understanding of the services supported by Vendor Operations. Conduct assessments, performance evaluations, and business reviews to verify compliance with contractual obligations and service performance metrics.
- Service Optimization & Continuous Improvement: Provide guidance to vendor leadership teams to enhance operational effectiveness, aligning with ITIL principles of Continual Improvement.
- Knowledge Management & Process Standardisation: Act as a subject matter expert for Ubisoft games, internal tools, and processes, ensuring knowledge is effectively captured, maintained, and shared across vendor teams.
- Strategic Vendor Relationship Management: Foster and maintain strong partnerships with BPO providers, ensuring alignment with ITIL best practices for Supplier and Relationship Management.
- Service Communication & Collaboration: Establish structured communication flows to ensure vendor partners receive timely, accurate, and relevant service updates, promoting transparency and alignment with business objectives.
- Incident & Problem Management: Identify and drive process improvement opportunities focusing on proactive problem management and service stability.
- Operational Excellence & Workforce Planning: Collaborate cross-functionally to implement best practices in process optimization, training, and feedback loops.
- Capacity & Demand Management: Coordinate ramp-up/down and recruitment efforts with the Workforce Management Team to ensure optimal resource allocation.
- Service Performance & Quality Assurance: Oversee vendor performance, ensuring quality, KPIs, and SLAs are met per contractual obligations.
- Service Review & Reporting: Lead operational reviews and provide feedback, ensuring transparency and accountability.
- Strategic Service Delivery & Continuous Alignment: Work with stakeholders to define and refine operational strategies focused on service improvement and efficiency.
COMPETENCIES:
Proficiency in Data Analytics, Reporting, and Data Storytelling using Tableau, Excel, and other platforms. Strong communication skills with experience using collaboration tools such as Microsoft Loop, Confluence, and Jira. Knowledge of Knowledge Management best practices and the ability to drive innovation within a Customer Support environment. Self-motivated with a mindset for continuous improvement.
Qualifications:
Experience in project management, excellent English skills, prior customer service experience, and experience working with multi-cultural teams. Ability to work independently with a hands-on approach. Strong communication, collaboration, and organizational skills, with attention to detail and innovative thinking. Passion for our games and supporting players. Occasional travel may be required.
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Vendor Project Manager employer: Ubisoft
Contact Detail:
Ubisoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vendor Project Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and how they apply to vendor management. Understanding these frameworks will help you demonstrate your capability in service governance and optimisation during interviews.
✨Tip Number 2
Showcase your experience with data analytics tools like Tableau and Excel. Be prepared to discuss specific examples of how you've used these tools to drive performance improvements or optimise processes in previous roles.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you've successfully managed relationships with vendors or partners in the past. Use examples that illustrate your ability to foster collaboration and transparency.
✨Tip Number 4
Research Ubisoft's games and their customer support strategies. Being knowledgeable about their products and how they engage with players will show your passion and commitment to the role, making you a more attractive candidate.
We think you need these skills to ace Vendor Project Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Vendor Project Manager position. Understand the key responsibilities and required competencies, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in project management, vendor relations, and customer service. Use specific examples that demonstrate your skills in data analytics, communication, and operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your passion for gaming and how your experience aligns with Ubisoft's values and the requirements of the Vendor Project Manager position.
Highlight Relevant Skills: In your application, be sure to showcase your proficiency in tools like Tableau and Excel, as well as your experience with collaboration platforms such as Microsoft Loop and Jira. Mention any knowledge management practices you've implemented in previous roles.
How to prepare for a job interview at Ubisoft
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Vendor Project Manager role entails. Familiarise yourself with Ubisoft's operations and the specific responsibilities listed in the job description. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
As this role involves maintaining relationships with vendors, it's crucial to demonstrate your strong communication abilities. Prepare examples from your past experiences where effective communication led to successful outcomes, especially in multicultural settings.
✨Highlight Your Analytical Skills
Given the emphasis on data analytics and reporting, be ready to discuss your experience with tools like Tableau and Excel. Share specific instances where your analytical skills contributed to service optimisation or performance improvements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and incident management skills. Think of scenarios where you've had to manage vendor relationships or resolve conflicts, and be prepared to explain your thought process and the results of your actions.
