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- Tasks: Assist customers with inquiries via phone, email, or face-to-face in a dynamic environment.
- Company: Join North Northamptonshire Council, a supportive and innovative local authority dedicated to community service.
- Benefits: Enjoy flexible working, generous leave, a pension scheme, and wellbeing support.
- Why this job: Make a real difference in your community while developing valuable skills in a vibrant team.
- Qualifications: Experience in customer service with excellent communication skills and a positive attitude is essential.
- Other info: We are committed to inclusivity and support for the Armed Forces community.
The predicted salary is between 24000 - 36000 £ per year.
About the role
You will play a vital role in delivering first point of contact Customer Services for your local authority.
No two days will ever be the same and you will not have a growing workload as we aim to deal with everything at first contact by either phone email or face to face appointment.
You will be part of a very supportive and encouraging team whilst you undergo comprehensive training to enable you to do an excellent job.
If you are flexible adaptable and can keep your composure under pressure, then why not grab this exciting opportunity to make a difference and apply.
If you wish to discuss any aspect of this role, please ring 0300 126 3000 and ask to speak to Ket or Mark.
Comprehensive training will be given in all aspects of customer services work.
What will you be doing?
To resolve customer telephone and face-to-face enquiries relating to the full range of Council and partner services in a courteous and efficient manner.
- To facilitate customer access to Council and partner services.
- To operate technology and equipment necessary efficiently and effectively to the position.
- To competently operate several office IT systems including e-mail, Word, Excel, the Customer Relationship Management system, and back-office systems.
- To accurately and efficientlycomplete administrative tasks relating to Council and partner services.
- To always undertake the role for the benefit of the customer, regularly contributing ideas, suggestions, and feedback to supervisors to contribute to the effectiveness and improvement of the service.
- To comply with and promote the Council’s policies on equality of opportunity.
- To undertake such other duties that are consistent with the job purpose and grade of post.
About you
You will have direct experience in providing in-depth advice to the public, either face to face or by telephone.
You will have great communication skills with a warm and friendly personality.
You will be flexible, adaptable and reliable, with a positive can-do attitude.
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
The following content displays a map of the job\’s location.
- Location Sheerness House 41 Meadow Road Kettering, United Kingdom
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Customer Service Advisor employer: Northamptonshire Sport
Contact Detail:
Northamptonshire Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the services provided by North Northamptonshire Council. Understanding their offerings will help you answer customer queries more effectively and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you stay calm and composed under pressure, which is crucial for this position.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled unexpected situations in previous roles. This will highlight your flexibility and problem-solving skills, which are key traits for a Customer Service Advisor.
✨Tip Number 4
Reach out to current or former employees of North Northamptonshire Council on platforms like LinkedIn. They can provide insights into the company culture and expectations, helping you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any direct experience you have in customer service, particularly in providing advice face-to-face or over the phone. Use specific examples to demonstrate your communication skills and ability to handle enquiries efficiently.
Showcase Your Soft Skills: The role requires a warm and friendly personality, as well as flexibility and adaptability. Make sure to include examples in your application that showcase these traits, such as times when you successfully managed pressure or adapted to changing situations.
Express Your Commitment to Values: North Northamptonshire Council values customer focus, respect, efficiency, support, and trustworthiness. In your application, reflect on how you embody these values and how they align with your approach to customer service.
How to prepare for a job interview at Northamptonshire Sport
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and listen actively. Use examples from your past experiences where you successfully resolved customer queries.
✨Emphasise Your Adaptability
The role requires flexibility and the ability to handle various situations. Share instances where you've adapted to changing circumstances or dealt with unexpected challenges while maintaining composure.
✨Demonstrate Customer Focus
Highlight your commitment to customer satisfaction. Discuss how you have gone above and beyond to meet customer needs in previous roles, and be ready to suggest ideas for improving service delivery.
✨Familiarise Yourself with Relevant Technology
Since the job involves using various IT systems, brush up on your skills with tools like Word, Excel, and CRM systems. Mention any relevant experience you have with these technologies during the interview.
