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For Companies At a Glance
- Tasks: Engage with customers in the field to help them manage their financial situations.
- Company: Join Orbit Credit Services, a company dedicated to supporting financial wellbeing.
- Benefits: Enjoy flexible hours, uncapped bonuses, and 31 days of holiday.
- Why this job: Work outdoors, make a difference, and develop your customer service skills.
- Qualifications: Must have a full driving licence, a clear criminal record, and be tech-savvy.
- Other info: Comprehensive training provided and ongoing support from our team.
The predicted salary is between 27965 - 35765 £ per year.
Field Collections Agent
*No Warrant Work involved*
Annual earnings total up to£35,765 (inclusive of the car allowance)
Monthly Bonus
Do you have a full driving licence and access to a vehicle for work?
Would you love to work outdoors?
Do you want the flexibility to work the hours to suit you and your customers?
If the answer is yes, then we have an excellent opportunity for you!
Please note we can only accept applications from candidates who reside within the local area.
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SALARY:
Basic starting salary from£27,965with potential to rise in role, plus £4,200 p.a. car allowance & fuel card (business use only).
Here at Orbit we like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 – £400 per month which could take your annual earnings total up to£35,765 (inclusive of the car allowance).
SHIFTS:
- Working patterns, to support your work-life balance.
- We have an operating window of
- 8am – 8pm Monday to Friday
- 9am – 1pm on Saturday.
- We work a 40-hour week. 10-hours of which must be worked during our prime operating window
- Monday to Friday 4pm – 8pm
- Saturday 9am – 1pm.
ROLE:
As aField Collections Agent at Orbit Credit Servicesyou will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region across Halifax.
In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:
- Visiting our customers at their home address supporting them get back on track with their outstanding arrears
- Your work will be split between water accounts and our regulated work.
- Day to day you can expect to resolve customer’s accounts on a personal basis.
- Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
- Educating customers on the potential consequences of non-payment of their account
- We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad
ADDED BENEFITS:
- 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
- Excellent company benefits
- Employee Assistance Programme and Medicash plans
- Working patterns, to support your work-life balance
- To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
- Ongoing support and development from our in-house team
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MINIMUM REQUIREMENTS?
- A clear criminal record
- No CCJ’s or IVA’s within the last 6 years
- Own a car and six-points or less on licence
- Must have business insurance add-on for vehicle
- Technology competent and comfortable working alone
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Advisory note: At Orbit we’re regulated by our clients – as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Job Type: Full-time
Pay: £27,965.00 – £35,765.00 per year
Job Ref: CCAFLD
#J-18808-Ljbffr
Field Collections Agent employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area of Halifax. Knowing the streets and neighbourhoods will not only help you navigate efficiently but also make you more relatable to customers when discussing their financial situations.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing directly with customers, being able to communicate effectively and empathetically is crucial. Practice active listening and problem-solving techniques to enhance your interactions.
✨Tip Number 3
Prepare for the technology aspect of the role. Since you'll be using an iPad to update customer accounts, ensure you're comfortable with basic tech functions. Familiarise yourself with common apps and tools that can assist in managing customer information.
✨Tip Number 4
Understand the importance of compliance in this role. Since you'll be working in a regulated environment, having a clear grasp of the rules and regulations surrounding financial collections will demonstrate your professionalism and commitment to ethical practices.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and fieldwork. Emphasise any roles where you've had to manage financial discussions or collections.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities of a Field Collections Agent. Mention your ability to work independently and your comfort with technology.
Highlight Local Knowledge: Since the position requires candidates to reside within the local area, mention your familiarity with Halifax and how it can benefit your role in connecting with customers.
Prepare for Background Checks: Be ready to discuss your clear criminal record and any relevant insurance for your vehicle. This shows you understand the requirements and are prepared for the application process.
How to prepare for a job interview at Midland Credit Management
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer service and how to effectively communicate with customers about their financial situations.
✨Demonstrate Your Driving Skills
Since this role requires a full driving licence and access to a vehicle, be prepared to discuss your driving experience. Highlight any relevant experience you have in managing your time effectively while on the road.
✨Showcase Your IT Competence
As you'll be using an iPad to update customer accounts, make sure to mention your comfort level with technology. Be ready to discuss any previous experience you have with similar devices or software.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or helped someone in a difficult financial situation.
