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- Tasks: Support customers and manage orders while ensuring smooth daily operations.
- Company: Join Vapor Ricon Europe, a leader in accessibility solutions for the transportation industry.
- Benefits: Enjoy competitive pay, flexible remote work, and a supportive team culture.
- Why this job: Make a real impact by helping improve accessibility for all and grow with a forward-thinking company.
- Qualifications: Experience in administration, strong communication skills, and proficiency in MS Office are preferred.
- Other info: Part-time role with flexible hours; no visa sponsorship available.
The predicted salary is between 24000 - 36000 £ per year.
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who will you be working with?
Vapor Ricon Europe, part of the Wabtec Group of Companies, is a leading manufacturer and supplier of access products to all sectors of the transportation industry and has been for over 30 years.
Renowned for quality and attention to detail, Vapor Ricon’s range of products includes lifts, hoists, ramps and complementing products such as wheelchair restraints, floor adaptions and seating. The company supplies both the domestic and commercial sectors with innovations in accessibility and facilitates travel for all.
Salary: £Competitive
Location: Location: Remote
Hours: Monday, Tuesday and Wednesday 08:30am to 16:30pm – Can be flexible
Contract type: Permanent, Part Time
How will you make a difference?
We are seeking a part-time Customer Support and Aftersales Administrator to serve as a key point of contact for both employees and external vendors. This role is for 24 hours per week, on Monday, Tuesday, and Wednesday—days, however, some flexibility is possible.
What you will be doing…
- Handle general sales and spare parts enquiries via email and phone
- Create and manage orders in Oracle, including stock checks, delivery confirmations, and customer documentation
- Organise operational documents, such as pick notes
- Allocate jobs to team members and service partners
- Verify service agent invoices and maintain control spreadsheets
- Manage incoming phone calls and route them appropriately
- Liaise with external suppliers when needed
- Respond to client queries through various channels (email, phone, in-person)
- Provide administrative support and ensure smooth daily operations
What do we want to know about you?
- Proven work experience as an Administrative Coordinator, Administrator or similar role
- Hands-on experience with MS Office Suite (particularly MS Word and MS Excel)
- Familiarity with office equipment
- Solid time-management abilities with the ability to prioritise tasks
- Excellent verbal and written communication skills
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.
Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.
Apply today!
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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Customer Support and Aftersales Administrator employer: Wabtec
Contact Detail:
Wabtec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Aftersales Administrator
✨Tip Number 1
Familiarise yourself with the products and services offered by Vapor Ricon Europe. Understanding their range of accessibility solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries via phone and email. Practising common scenarios can prepare you for the types of interactions you'll have in this role.
✨Tip Number 3
Get comfortable with Oracle or similar order management systems. If you have access to any training resources, take advantage of them to enhance your technical skills before applying.
✨Tip Number 4
Network with current or former employees of Wabtec or Vapor Ricon Europe. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Support and Aftersales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in administrative roles. Emphasise your skills with MS Office Suite and any customer support experience you have.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer support and your ability to manage tasks efficiently. Mention how your values align with the company's commitment to putting people first.
Showcase Communication Skills: In your application, provide examples of your excellent verbal and written communication skills. This is crucial for the role, so highlight any relevant experiences where you successfully handled client queries.
Highlight Flexibility: Since the role offers some flexibility in hours, mention your adaptability and willingness to adjust your schedule to meet the needs of the team and the company.
How to prepare for a job interview at Wabtec
✨Show Your People Skills
As a Customer Support and Aftersales Administrator, your ability to communicate effectively is crucial. Be prepared to share examples of how you've successfully handled customer queries or resolved conflicts in the past.
✨Familiarise Yourself with Oracle
Since you'll be managing orders in Oracle, it’s beneficial to have a basic understanding of the system. If you have experience with similar software, mention it during the interview to demonstrate your adaptability.
✨Highlight Your Time Management Abilities
This role requires solid time-management skills. Be ready to discuss how you prioritise tasks and manage your workload, especially when juggling multiple responsibilities.
✨Emphasise Your Commitment to Continuous Improvement
The company values individuals who strive to grow and improve. Share instances where you've sought feedback or taken steps to enhance your skills, showing that you're aligned with their mission of expanding possibilities.
