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- Tasks: Support students and staff through administration, data management, and outreach activities.
- Company: Join Royal Holloway, a vibrant university committed to student success and inclusivity.
- Benefits: Enjoy generous leave, training opportunities, pension contributions, and hybrid working options.
- Why this job: Be part of a dynamic team making a real impact on student access and success.
- Qualifications: Strong communication skills, proficiency in Microsoft 365, and good organisation are essential.
- Other info: Position based in Egham, with potential travel for outreach activities.
The predicted salary is between 24900 - 30800 £ per year.
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Administrative Officer (Access and Success)
Access and Success
Location
Egham
Salary
£28,928 per annum – including London Allowance
Post Type
Full Time
Hours per Week
35
Weeks per Year
52
Closing Date
23.59 hours BST on Sunday 03 August 2025
Reference
0725-155
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full-Time, Permanent
Applications are invited for the post of Administrative Officer in the Access and Success team within the Directorate of Student Success.
Skills
In this role you will be part of the newly formed Access and Success team which supports students and staff through teaching, training and outreach events. The team includes Academic Skills, Widening Access, E-learning and Educational Development. You will play a key role in supporting the work of the team, leading on and contributing to a variety of tasks related to the administration of:
- Academic Skills
- Projects to support the changing service delivery of Access and Success
- Education Excellence Awards
- Access and Participation interventions
Such tasks include: managing queries, bookings, forms and promotion of activities; collating and presenting data to help demonstrate the impact of the team’s work; supporting meetings and timetabling of activities; purchasing resources and processing purchase orders.
You will communicate with students and colleagues across and outside the University, will work closely with one main team lead, and will collaborate with other team or project leads. Therefore, you will have excellent interpersonal and communication skills. You will support the team to deliver excellent customer service, so will act proactively to improve administrative processes and service quality. You will manage and contribute to a wide variety of different tasks, so will have good organization skills, a systematic approach, and be able to independently manage conflicting demands. You will update webpages, input and check numerical data and contribute to professional documents, so will have a good level of literacy and numeracy, and will be a proficient user of key Microsoft 365 apps. You may also support outreach activities for the Widening Access team, so will undergo an enhanced DBS check and safeguarding training, be willing to travel to schools in London and the South East, and may once or twice per year work overnight campus residential events.
In return we offer a highly competitive rewards and benefits package including:
- Generous annual leave entitlement
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
- Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For an informal discussion about the post, please contact Brett Harmony on brett.harmony@rhul.ac.uk
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 0725-155
Closing Date: 3 August 2025
Interview Date: 15 August 2025 (provisional)
Further details: Job Description & Person Specification Email details to a friend
Apply Online
The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page. #J-18808-Ljbffr
Administrative Officer (Access and Success) employer: Royal Holloway, University of London
Contact Detail:
Royal Holloway, University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer (Access and Success)
✨Tip Number 1
Familiarise yourself with the Access and Success team's mission and current projects. Understanding their goals will help you demonstrate your enthusiasm and how your skills align with their objectives during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of the Access and Success team. Engaging with them can provide valuable insights into the team dynamics and expectations, which you can leverage to tailor your approach when applying.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to handle the diverse responsibilities outlined in the job description.
✨Tip Number 4
Be ready to discuss your proficiency with Microsoft 365 apps. Since this role requires a good level of literacy and numeracy, having specific examples of how you've used these tools effectively will strengthen your candidacy.
We think you need these skills to ace Administrative Officer (Access and Success)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Administrative Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration, communication, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the university. Highlight specific experiences that showcase your ability to manage multiple tasks and improve administrative processes, as mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Royal Holloway, University of London
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Administrative Officer position. Familiarise yourself with the Access and Success team’s objectives, as this will help you tailor your answers to demonstrate how your skills align with their needs.
✨Showcase Your Communication Skills
Since the role requires excellent interpersonal and communication skills, prepare examples from your past experiences where you effectively communicated with students or colleagues. Highlight any situations where you resolved queries or improved service quality.
✨Demonstrate Organisational Abilities
Be ready to discuss how you manage multiple tasks and conflicting demands. Provide specific examples of how you have organised projects or events in the past, showcasing your systematic approach and ability to prioritise effectively.
✨Familiarity with Microsoft 365
As a proficient user of Microsoft 365 apps is essential for this role, be prepared to discuss your experience with these tools. You might want to mention specific applications you’ve used and how they helped you in previous administrative tasks.
