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- Tasks: Support clients with financial assistance applications via phone, online, and email.
- Company: Join NEC, a leader in managing welfare funds for the Welsh Government.
- Benefits: Enjoy private medical cover, 25 days holiday, and a flexible benefits package.
- Why this job: Make a real impact by helping those in financial hardship while developing your skills.
- Qualifications: Conversational Welsh speaker required; no prior experience necessary.
- Other info: Access over 15,000 courses on LinkedIn Learning to boost your career.
The predicted salary is between 24000 - 36000 £ per year.
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Welsh Speaking Customer Service Advisor, Wrexham
Client: NEC
Location: Wrexham, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference:
2bdd0ff22b93
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Location: Wrexham, UK
Hours: Full-time hours per week
NEC manages the Discretionary Assistance Fund (DAF) on behalf of the Welsh Government.
The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship.
Our core function is to verify and resolve grant applications against set criteria.
We assist customers over the phone, online, and via email.
The Role
Support delivery of the Discretionary Welfare Fund (DAF) contract work through online, telephone, and postal applications. Serve as the first point of contact for applicants and act as the system administrator for the NEC system to input and process applications.
Process emergency payments and individual assistance grant applications.
Manage and process data in a fast-paced office environment.
Liaise with applicants to input information into the DAF system.
Undertake eligibility checks with applicants, seeking information directly from them and utilizing additional sources for confirmation.
Understand legislation and criteria involved in awarding emergency payments and grants, and process applications accordingly.
Adhere to the Processing Services Customer Charter when handling all calls, in both English and Welsh.
Work as part of the team to achieve targets set by the Service Manager.
Handle incoming and outgoing correspondence related to Local Welfare Provision via phone, email, or letter.
Respond to inquiries from clients, citizens, and colleagues professionally and positively.
Act as a key deliverer of the DAF contract.
Qualifications
Conversational level Welsh language speaker.
Additional Information
We offer an excellent benefits package, including an above-average pension scheme. When you join NEC Software Solutions, you will receive:
- Private Medical Cover funded by NEC (additional options for family members)
- 25 days paid holiday, with buy/sell options
- 4x basic salary life assurance funded by NEC (additional options available)
- A Group Pension Plan with employer contributions up to a maximum
- Flexible benefits tailored to your needs
- Free access to LinkedIn Learning with over 15,000 courses.
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Welsh Speaking Customer Service Advisor employer: NEC
Contact Detail:
NEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your Welsh language skills! Since this role requires conversational Welsh, practice speaking and listening to ensure you can communicate effectively with clients. Consider joining local Welsh-speaking groups or online forums to enhance your fluency.
✨Tip Number 2
Familiarise yourself with the Discretionary Assistance Fund (DAF) and its processes. Understanding how the fund operates and the types of assistance it provides will help you answer questions confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think about how you would handle various customer service situations, especially those involving financial hardship, as this will showcase your problem-solving skills and empathy.
✨Tip Number 4
Network with current or former employees of NEC or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Welsh Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Your Welsh Language Skills: Since the role requires conversational Welsh, make sure to emphasise your language proficiency in your CV and cover letter. Provide specific examples of how you've used Welsh in previous roles or experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on customer service experience, data management, and any relevant qualifications that demonstrate your ability to handle applications and inquiries.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your background makes you a suitable candidate. Mention your understanding of the Discretionary Assistance Fund and your commitment to helping individuals in financial hardship.
Prepare for Potential Questions: Think about possible interview questions related to customer service scenarios, your experience with grant applications, and your knowledge of relevant legislation. Practising your responses can help you feel more confident during the interview process.
How to prepare for a job interview at NEC
✨Brush Up on Your Welsh
Since the role requires conversational Welsh, make sure to practice speaking and understanding the language. Familiarise yourself with common phrases and terminology related to customer service to demonstrate your fluency during the interview.
✨Understand the DAF Process
Research the Discretionary Assistance Fund (DAF) and its purpose. Knowing how it operates and the types of assistance it provides will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from past experiences where you successfully resolved customer issues or managed data efficiently.
✨Showcase Your Team Spirit
This role involves working as part of a team to achieve targets. Be ready to discuss your previous teamwork experiences and how you contribute positively to a group dynamic, highlighting any specific achievements.
