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- Tasks: Support customers through their vehicle repair journey with friendly and knowledgeable service.
- Company: Join an award-winning vehicle body repair company known for luxury automotive partnerships.
- Benefits: Enjoy 30 days annual leave, free training, and a workplace pension scheme.
- Why this job: Make a real difference in customer experiences while thriving in a fast-paced environment.
- Qualifications: 3 years in a customer-facing role; vehicle dealership experience is a plus.
- Other info: Full UK Driving Licence is advantageous; commutable from various nearby towns.
The predicted salary is between 24000 - 25500 £ per year.
Siamo Recruitment is thrilled to be partnering with an award-winning vehicle body repair company based in Cirencester. Known for their cutting-edge facilities, exceptional craftsmanship, and partnerships with some of the worlds most luxurious automotive brands, theyre now looking to expand their dynamic team with a passionate and professional Service and Customer Advisor.
As a Service and Customer Advisor, youll be playing a vital role in delivering a smooth and positive experience for every customer throughout their repair journey and offer friendly, knowledgeable support while ensuring all processes run efficiently behind the scenes.
If you\’re passionate about people, thrive in a fast-paced environment, and take pride in your attention to detail, this is your chance to shine in a rewarding role that truly makes a difference.
Salary: £28,000 – £30,500
Hours: 45 hours per week
The benefits of joining our client are:
- 30 days annual leave (Inclusive bank holidays)
- Workplace pension scheme
- Free Training and Development
- Employee long service rewards
- Employee well-being services
- Free uniform (and PPE)
- Life insurance
This Service and Customer Advisor will have the following responsibilities:
- Greet customers warmly in person, over the phone, or online and keep customers updated on the service progress.
- Advise customers on additional services or repairs based on vehicle inspections and promote ongoing service offers and maintenance plans to increase value and revenue.
- Schedule service and repair appointments, optimizing workshop availability.
- Monitor the progress of vehicle repairs to meet deadlines.
- Prepare and explain service invoices and process customer payments accurately.
- Conduct follow-ups with customers post-service to ensure satisfaction.
- Handle insurance excess payments, ensuring transactions are processed correctly.
The ideal candidate for this role would have the skillset below:
- Previous experience working within a vehicle dealership would be advantageous.
- A minimum of 3 years experience in a customer-facing role.
- Strong communication and interpersonal skills
- A positive, proactive attitude and a customer-first mindset.
- IT Proficiency with inputting data and Microsoft applications.
- A Full UK Driving Licence is advantageous.
Likeminded job titles: Customer Support Specialist, Customer Service Representative, Customer Experience Advisor, Client Service Associate, Customer Care Agent, Service Desk Agent, Member Services Representative, Client Support Coordinator, Customer Relations Specialist and Customer Success Associate.
Commutable from: Swindon, Malmesbury, Royal Wootton Bassett, South Cerney, Cirencester, Stroud and surrounding areas.
Service and Customer Advisor in Cirencester employer: Siamo Group Ltd
Contact Detail:
Siamo Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Customer Advisor in Cirencester
✨Tip Number 1
Familiarise yourself with the company and its values. Research their partnerships with luxury automotive brands and understand their commitment to exceptional craftsmanship. This knowledge will help you connect with the team during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've gone above and beyond for a customer, as this will highlight your proactive attitude and customer-first mindset that the company is looking for.
✨Tip Number 3
Practice your communication skills, especially in a fast-paced environment. Role-play scenarios where you might need to explain complex information clearly and concisely to customers, as this will be crucial in your day-to-day responsibilities.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can give you an edge in understanding what the hiring managers are truly looking for in a candidate.
We think you need these skills to ace Service and Customer Advisor in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in vehicle dealerships. Use specific examples to demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention why you are excited about this role and how your background aligns with the company's values and mission.
Highlight Relevant Skills: In your application, emphasise your IT proficiency and ability to handle customer inquiries efficiently. Mention any experience with scheduling or managing appointments, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Service and Customer Advisor position.
How to prepare for a job interview at Siamo Group Ltd
✨Research the Company
Before your interview, take some time to learn about the vehicle body repair company. Understand their values, services, and partnerships with luxury automotive brands. This knowledge will help you tailor your responses and show genuine interest.
✨Showcase Your Customer Service Skills
As a Service and Customer Advisor, your ability to connect with customers is crucial. Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and proactive attitude.
✨Prepare for Role-Specific Questions
Expect questions related to scheduling appointments, managing service progress, and handling payments. Be ready to discuss how you would approach these tasks and ensure a smooth customer experience. Think of scenarios where you demonstrated attention to detail.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about their training and development opportunities or how they measure customer satisfaction. This shows you're serious about contributing to their success.
