Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Housing Officer, providing top-notch service and support to tenants.
- Company: Eden Brown is a leading housing association dedicated to quality and equality in the workplace.
- Benefits: Enjoy hybrid working options, competitive salary, and a comprehensive benefits package.
- Why this job: Make a real impact on tenants' lives while developing your skills in a supportive environment.
- Qualifications: Experience in social housing and strong customer service skills are essential.
- Other info: A driving license and access to a car are required for this role.
The predicted salary is between 30000 - 42000 £ per year.
Our client is seeking a permanent Housing Officer to join their well-established team, the successful candidate will play an important role in ensuring high-quality customer service and efficient housing management for tenants. The role is integral to delivering continuous improvements in performance, supporting the transformation of services, and fostering independent living for tenants through personalised support. This role will be based in Edinburgh but will feature some travelling and will offer the opportunity of Hybrid Working. In this role you will provide high-quality customer service to all tenants. Responding promptly to customer inquiries, addressing concerns with professionalism and empathy, whilst maintaining strong relationships with tenants. Candidates will have experience working in social housing and be able to deliver efficiently in areas such as Allocations, Void Management, ASB, Rent Arrears and some Estate Management. You will be able to manage tenant records and agreements, enable properties are maintained to a high standard and work closely with colleagues when necessary. The successful candidate will be able to work effectively with senior members of staff, helping the Housing Association to meet standards set by the Scottish Housing Regulator. You will also help to support the use of digital communication between tenants and the Housing Association, promoting the use of digital tools and providing guidance. Candidates will have experience in housing management, strong customer service skills and have the ability to work effectively with a range of customers. This role will demand the ability to work independently and, in a team, so candidates will need to be comfortable in both occurrences. This position requires some driving between properties, therefore a Driving License and access to a car is required. This is a permanent opportunity, so candidates will benefit from an excellent salary and benefits package. As suggested this position offers hybrid working opportunities. To find out more about this and the role, please call Alasdair Reid on (phone number removed). Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy
Housing Officer employer: Eden Brown
Contact Detail:
Eden Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing Officer, especially in areas like Allocations and Rent Arrears. Understanding these aspects will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who work in social housing. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively handled tenant inquiries or concerns in the past. This will highlight your ability to maintain strong relationships with tenants.
✨Tip Number 4
Research the Scottish Housing Regulator's standards and guidelines. Being knowledgeable about these regulations will not only prepare you for the role but also demonstrate your commitment to compliance and quality service.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Housing Officer position. Tailor your application to highlight your relevant experience in social housing and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in areas such as Allocations, Void Management, ASB, and Rent Arrears. Provide specific examples of how you've successfully managed tenant relationships and improved service delivery.
Showcase Customer Service Skills: Demonstrate your strong customer service skills by including examples of how you've handled tenant inquiries and concerns with professionalism and empathy. This will show that you can maintain strong relationships with tenants.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eden Brown
✨Showcase Your Customer Service Skills
As a Housing Officer, you'll need to demonstrate your ability to provide high-quality customer service. Prepare examples of how you've effectively handled tenant inquiries and resolved issues with professionalism and empathy.
✨Familiarise Yourself with Housing Management
Make sure you understand the key areas of housing management mentioned in the job description, such as Allocations, Void Management, and Rent Arrears. Be ready to discuss your experience in these areas and how you can contribute to the team's success.
✨Emphasise Your Teamwork and Independence
This role requires both independent work and collaboration with colleagues. Think of instances where you've successfully worked in a team and also times when you've taken initiative on your own. Highlighting this balance will show you're a versatile candidate.
✨Prepare for Digital Communication Questions
Since the role involves promoting digital tools for communication, be prepared to discuss your experience with digital platforms. Think about how you've used technology to enhance tenant engagement and support services in previous roles.
