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For Companies At a Glance
- Tasks: Drive customer success by ensuring high ROI and expanding business accounts.
- Company: Behavox transforms enterprise data into actionable insights for global businesses.
- Benefits: Enjoy competitive pay, health coverage, generous time-off, and flexible work schedules.
- Why this job: Join a passionate team innovating with cutting-edge AI/ML solutions in a dynamic environment.
- Qualifications: Strong communication skills and experience managing relationships with large corporations required.
- Other info: Opportunity to work with prestigious financial institutions and make a significant impact.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Behavox is shaping the future for how businesses harness their most important raw material – data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.
From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.
About the Role
The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.
In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:
- Work with some of the World\’s largest, most prestigious financial institutions
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products
What You’ll Bring
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- Knowledge of managing relationships with financial services companies, Enterprise, or large corporations – leading change management efforts and driving customer accountability
- Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
- Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
- Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.
What You’ll Do
- EXPAND accounts and generate additional revenue within their book of business
- REDUCE churn and retain accounts by increasing customer satisfaction
- PRIORITIZE strategically to provide customer analysis and activity plans
- SOLVE problems whilst applying highly customer-centric practices
- WORK across departments (PMs, PMs, AE) to champion for clients
What We Offer
- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation with 100% bonus pay already integrated
- Benefits include fully covered health coverage for employee and family
- Generous time-off policy and flexible work schedule
About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment – the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.
Equal Employment Opportunity
As set forth in Behavox’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
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Customer Success Manager 3 employer: Behavox Limited.
Contact Detail:
Behavox Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager 3
✨Tip Number 1
Familiarise yourself with Behavox's mission and the specific technologies they use. Understanding their data operating platform and how it benefits multinational companies will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Behavox, especially those in customer success roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interviews.
✨Tip Number 3
Prepare to discuss your experience with enterprise clients, particularly in financial services. Be ready to share specific examples of how you've driven customer satisfaction and reduced churn in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing case studies or scenarios where you've successfully navigated challenges in customer success. This will demonstrate your ability to think critically and act in the best interest of clients.
We think you need these skills to ace Customer Success Manager 3
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position at Behavox. Tailor your application to highlight how your skills and experiences align with their mission of generating continuous value for customers.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing relationships with financial services companies or large corporations. Provide specific examples of how you've driven customer accountability and led change management efforts.
Showcase Communication Skills: Since clear communication is crucial for this role, ensure that your application reflects your ability to communicate effectively with both internal stakeholders and external clients. Use concise language and structure your documents well to demonstrate your communication prowess.
Express Your Interest: Convey a genuine interest in Behavox's mission and technologies in your application. Explain why you are passionate about data-driven solutions and how you can contribute to their innovative approach in the Customer Success team.
How to prepare for a job interview at Behavox Limited.
✨Understand Behavox's Mission
Before the interview, make sure you have a solid grasp of Behavox's mission and how they leverage data to drive business growth. This will help you articulate why you're passionate about the role and how your values align with theirs.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships, reduced churn, or driven upsells. Highlight your ability to create value for clients, especially in high-touch environments.
✨Communicate Clearly and Concisely
Practice articulating your thoughts clearly, especially when discussing complex topics like KPIs or ROI. Remember, you'll be communicating with executive stakeholders, so clarity is key to demonstrating your business acumen.
✨Prepare for Practical Simulations
Expect to engage in practical work task simulations during the interview process. Familiarise yourself with common scenarios in customer success management and think through how you would approach them to showcase your problem-solving skills.
