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- Tasks: Engage with customers via email, phone, and chat to provide top-notch support.
- Company: Join VF Corporation, a global leader in apparel with iconic brands like The North Face and Vans.
- Benefits: Enjoy hybrid work, 50% employee discount, health initiatives, and 25+ days holiday.
- Why this job: Be part of a purpose-driven team that values sustainability and customer satisfaction.
- Qualifications: Fluent in English, customer-focused, and adaptable to changing needs.
- Other info: Work from anywhere in Europe for 15 days a year!
The predicted salary is between 18700 - 26000 £ per year.
Salary: £23,500
Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding Customer Care Advisor to join our Customer Service Team in Nottingham.
VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including The North Face, Vans, Timberland, Dickies…
At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
Let\’s talk about the role
If you are fluent in verbal and written English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.
As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.
How You Will Make a Difference:
You will be delivering an unbeatable service to our Customers, being responsible for:
- Communicating with customers by telephone, email and online to provide outstanding service
- Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
- Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction.
Skills to success
- Fluent in English, able to communicate both verbally and in writing in a clear and concise manner
- Customer focused to achieve the best results for your customers and the business
- Flexible to meet the changing needs and varying deadlines of our business
What\’s in it For You
We\’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That\’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we\’re the total package:
- A supportive feedback-based culture where respect and integrity guide us in what we do
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
- Be part of an iconic lifestyle brand in a multi brand, multi countries organization
- 50% employee discount on all VF brands both in store and online
- Subsidised canteen and break out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Cycle to work scheme
- Free secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you
R-20250328-0022 #J-18808-Ljbffr
Customer Care Advisor - Fixed Term employer: Vans
Contact Detail:
Vans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - Fixed Term
✨Tip Number 1
Familiarise yourself with VF Corporation's brands and values. Understanding their mission to promote sustainable lifestyles will help you connect with the company's ethos during your interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the variety of situations you might encounter as a Customer Care Advisor.
✨Tip Number 3
Showcase your flexibility and adaptability. Be ready to discuss how you've successfully managed changing priorities or deadlines in previous roles, as this is crucial for the dynamic nature of customer service.
✨Tip Number 4
Network with current or former employees of VF Corporation on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that may set you apart during the selection process.
We think you need these skills to ace Customer Care Advisor - Fixed Term
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you communicated with customers via phone, email, or chat, and showcase your ability to resolve queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of VF Corporation's values. Mention specific examples of how you've exceeded customer expectations in previous roles.
Showcase Your Communication Skills: Since the role requires fluent English communication, ensure your application is free from grammatical errors. Use clear and concise language to demonstrate your writing skills.
Highlight Flexibility and Adaptability: In your application, mention instances where you've successfully adapted to changing circumstances or deadlines. This will show that you can thrive in a dynamic environment like VF Corporation.
How to prepare for a job interview at Vans
✨Showcase Your Communication Skills
As a Customer Care Advisor, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely, both verbally and in writing. You might even want to prepare examples of how you've effectively communicated with customers in the past.
✨Emphasise Customer Focus
VF Corporation values customer-centricity. Be ready to discuss specific instances where you went above and beyond for a customer. Highlight your understanding of their needs and how you can contribute to enhancing customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle difficult customer queries or manage multiple tasks simultaneously. Think about how you would approach these situations and be ready to share your thought process.
✨Research the Company and Its Brands
Familiarise yourself with VF Corporation and its iconic brands like The North Face and Vans. Understanding the company's mission and values will help you align your answers with their culture and demonstrate your genuine interest in the role.
