Senior Partnership Manager - Strategic Partners - London

Senior Partnership Manager – Strategic Partners – London

Purpose of role

As Senior Partnership Manager – Strategic Partners , you are responsible for the successful acquisition, management and retention of a cohort of London & Partners’ Strategic Partners.

You will build long-term, strong and sustainable relationships with outstanding client service whilst overseeing new business development to ensure we have a full cohort across desired industries. You will deliver partner benefits that add value, ensuring high levels of partner satisfaction (resulting in strong NPS scores) and retention rates.

Key Tasks

• Lead Strategic Partner account management – Deliver an exceptional partner experience through proactive account management. Build strong, multi-level, multi-departmental relationships across partner organisations and drive delivery against agreed partnership objectives.
• Develop and deliver business development plans – Lead the creation and execution of business development plans to support the growth and retention of Strategic Partners. Identify, cultivate and acquire new prospects aligned with London & Partners’ strategic goals.
• Drive cross-organisation opportunities – Proactively identify and connect Strategic Partners with relevant opportunities across London & Partners, ensuring alignment with their commercial and strategic priorities. Build strong working relationships across London & Partners teams to unlock opportunities, share intelligence, and deliver partner value.
• Contribute to programme development – Contribute to the ongoing development and enhancement of the Strategic Partnerships programme, providing feedback on processes, value proposition, and partner engagement strategies.
• Partner marketing and visibility – Collaborate and brainstorm with Marketing and Communications teams to identify opportunities for partner promotion and visibility across London & Partners’ platforms, campaigns, and events (where relevant).
• Drive commercial growth – Own income targets for your portfolio, ensuring strong renewal rates and proactively identifying upsell, cross-sell, and new revenue opportunities to grow the value of each partnership.
• Risk management – Identify and mitigate risks to partner satisfaction, revenue, and retention through proactive relationship management and early issue resolution.
• Data management and reporting – Maintain accurate and up-to-date records in Salesforce, including contact management and activity tracking. Ensure timely reporting on partnership income, pipeline activity, and forecasts.
• Industry engagement and insight – Build and sustain relationships with key industry bodies and associations to stay informed on market trends, gather intelligence, and represent London & Partners within the wider tourism and business ecosystem.
• Brand representation – Act as a brand ambassador for London & Partners by attending partner meetings, site visits, events, and exhibitions to engage stakeholders, strengthen relationships, and represent the organisation’s interests.
• Operational and administrative tasks – Oversee essential operational tasks such as partner onboarding, invoicing, and contract management, ensuring seamless delivery of the partnership journey.
• Other Duties – Undertake other reasonable duties as required to support the Head of Tourism Partnerships and the broader team objectives.

You’ll have/bring

• Relevant and extensive client support and relationship management experience.
• Extensive commercial account management experience – skilled in retaining and growing income from partners.
• Proven track record of proactive new business development and achieving targets.
• Working knowledge of CRM ideally Salesforce with the ability to develop and manage pipeline; leads and contacts.
• Articulate and skilled in developing and delivering compelling client presentations
• Numerically and commercially astute.
• Proven ability to build and maintain relationships with key decision makers and influencers within partner organisation.
• Able to develop and maintain successful relationships with internal and external networks and stakeholders
• Able to deliver projects with the team using all available resources, measuring and monitoring performance throughout.
• Successfully uses innovative and creative problem solving to implement plans and objectives .
• Excellent organisational skills, enabling the effective management of multiple workstreams, projects and partner relationships.
• Able to adjust comfortably to, and remain productive within, the context of ambiguous and fast changing priorities and cultural agendas.
• Successfully uses business challenges and opportunities to improve team and personal performance.
• Able to communicate a clear sense of purpose, direction and success to internal & external stakeholders in a self-assured and articulate manner.

You’ll Get

• To join a fast paced, flexible and inclusive social enterprise
• Hybrid working environment
• 30 days’ holiday in addition to UK public holidays
• Excellent employer pension contribution and Medical Cash Plan

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

London\’s diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.

We encourage applications from all sections of the community.