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- Tasks: Join our team as a Customer Care Coordinator, making a real difference in customer lives daily.
- Company: Midlands Rural Housing provides affordable housing services to support thriving rural communities.
- Benefits: Enjoy 39 days annual leave, a pension scheme, health cash plan, and extensive training opportunities.
- Why this job: Be part of a friendly team dedicated to excellent service and community impact.
- Qualifications: GCSEs in English and Maths preferred; contact center experience is a plus.
- Other info: Office-based role in Coalville, Leicestershire, with a supportive and inclusive workplace culture.
The predicted salary is between 23441 - 26045 £ per year.
Customer Care Coordinator – Midlands Rural Housing Location: Office based at Memorial House, Coalville, Leicestershire 35 hours per week – Working Monday to Friday 9am – 5pm with 1 hour for lunch each day. Salary: £23,441 – £ 26,045 per annum We have an exciting opportunity for a Customer Care Coordinator to join our small team and help us continue to make a positive difference to our customers and communities. Are you passionate about providing excellent customer service and ensuring customer satisfaction? About the role This is a fantastic role, giving you the opportunity to make a lasting impact on our customers\’ lives. You\’ll be one of three Coordinators, working as part of a busy team, where no two days are the same. Our Customer Care Coordinators play a key role in the organisation. They\’re the first point of contact for our customers – providing outstanding support, responding to and resolving queries, and accurately recording information. You\’ll be based at our head office in Coalville, Leicestershire. About you You\’ll have the passion to deliver a positive experience, to all our customers, all the time. There\’s no need for housing experience, but a background in contact centre work will help, along with the drive to always deliver an excellent servic…
Customer Care Co-ordinator employer: emh group Careers
Contact Detail:
emh group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-ordinator
✨Tip Number 1
Familiarize yourself with the values of Midlands Rural Housing. Highlight how your personal values align with theirs, especially in terms of integrity, diversity, and excellence. This will show that you are not just looking for a job, but that you genuinely want to be part of their mission.
✨Tip Number 2
Prepare examples from your past experiences where you provided excellent customer service. Be ready to discuss specific situations where you resolved issues efficiently while maintaining a positive relationship with customers.
✨Tip Number 3
Since the role involves multitasking across different media channels, practice articulating how you manage multiple queries at once. You could even simulate a scenario where you handle an email, a phone call, and a customer portal query simultaneously.
✨Tip Number 4
Research Midlands Rural Housing and its impact on rural communities. Being knowledgeable about their services and the areas they cover will help you demonstrate your passion for the role and your commitment to making a positive difference.
We think you need these skills to ace Customer Care Co-ordinator
Some tips for your application 🫡
Tailor Your Covering Letter: Make sure to customize your covering letter to highlight how your skills and experiences align with the requirements of the Customer Care Coordinator role. Emphasize your passion for customer service and any relevant experience in contact centers.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this position, ensure that your CV and covering letter are well-written, clear, and free of errors. Use professional language and structure your documents logically.
Highlight Relevant Experience: Even if you don't have direct housing experience, include any relevant roles where you provided customer support or resolved queries. Mention specific examples that demonstrate your ability to handle challenging situations and maintain positive relationships.
Combine Documents Effectively: Remember to combine your CV and covering letter into a single document as specified in the application instructions. This will make it easier for the hiring team to review your application.
How to prepare for a job interview at emh group Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's values.
✨Demonstrate Your Communication Skills
Since the role requires excellent written and verbal communication skills, prepare to showcase these during the interview. Practice answering questions clearly and concisely, and consider how you can effectively communicate complex information in an easy-to-understand manner.
✨Be Ready to Discuss Technology Proficiency
The job mentions the need to be at ease with technology. Be prepared to discuss your experience with Microsoft Office and any other relevant software. You might also want to mention how you've used technology to improve customer interactions in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle challenging situations. Think of examples where you successfully resolved customer issues while maintaining a positive relationship, as this will demonstrate your capability to thrive in a busy team environment.
