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- Tasks: Welcome guests at night, ensure their safety, and assist with hotel operations.
- Company: Join Accor, a global leader in hospitality, dedicated to personal growth and community impact.
- Benefits: Enjoy 28 holiday days, discounted stays, and continuous learning opportunities.
- Why this job: Be part of a friendly team, make a difference, and explore limitless career opportunities.
- Qualifications: Customer service skills, teamwork, physical fitness, and excellent communication are essential.
- Other info: Immediate start available; experience the hotel as a guest with a complimentary stay.
Job Description
Company Description
"Why work for Accor?
- Entitle of 28 holiday days (bank holidays included)
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through learning programs by Academy Accor
- Free Bonus Breaks Voucher
- Friends & Family Rates
- Eye Test Vouchers
- Opportunity to grow within your property and across the world
- Friendly working Environment
- Ability to contribute to local communityand make a difference through our Corporate Social Responsibility activities
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Title:Night Porter
Our mission at Mercure Oxford Hawkwell House Hotel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Night Porter, you.
Are the face of Mercure Oxford Hawkwell House Hotel, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Assist in the general running of the hotel at night and support other departments to set up for the next day.
Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Night Porter, you will become part of a friendly team of11talents. Our hotel offers77bedrooms, and 3 meeting rooms, breakfast room, Restaurants and Bar.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing
By working at the Mercure Oxford Hawkwell House Hotel, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accors limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
About the job
- Permanant position
- 40 hrs per week
- £12.71per hour (dépends on the expériences)
- Immedimate start
- Mercure Oxford Hawkwell House Hotel (OX4 4DZ)
- Please send your CV to
Qualifications
Qualifications
customer service skills.
- the ability to work on your own.
- the ability to work well with others.
- physical fitness and endurance.
- excellent verbal communication skills.
- active listening skills.
- the ability to accept criticism and work well under pressure.
Additional Information
Your team and working environment:
Mercure Oxford Hawkwell House is 4* hotel located at the quite village called Iffley in Oxford. The hotel has Breakfast area, bar, lounge and the restaurant.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
AMRT1_UKCT
Contact Detail:
Hawkwell House Hotel Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Mercure Oxford Hawkwell House Hotel and its services. Understanding the hotel's unique offerings and atmosphere will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Highlight your customer service experience in conversations. As a Night Porter, you'll be the face of the hotel at night, so showcasing your ability to handle guest relations and provide exceptional service will set you apart.
✨Tip Number 3
Prepare to discuss your ability to work autonomously and as part of a team. The role requires both independence and collaboration, so sharing examples of how you've successfully balanced these aspects in previous jobs can make a strong impression.
✨Tip Number 4
Be ready to talk about your problem-solving skills. As a Night Porter, you'll need to handle various situations that may arise during the night, so demonstrating your ability to think on your feet and resolve issues efficiently will be crucial.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Night Porter role. Emphasise your ability to work independently and as part of a team, as well as any experience in hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Porter's responsibilities. Mention how you can contribute to creating memorable moments for guests and your commitment to safety and guest relations.
Highlight Relevant Skills: In your application, focus on key skills such as excellent verbal communication, active listening, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hawkwell House Hotel Oxford
✨Show Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for guests during the night. Highlight your customer service experience and how you can create memorable moments for guests, as this is key to the role.
✨Demonstrate Teamwork and Autonomy
The job requires both working independently and collaborating with other departments. Be prepared to discuss examples of how you've successfully worked in a team while also taking initiative on your own.
✨Emphasise Your Communication Skills
Excellent verbal communication is crucial in this role. Practice articulating your thoughts clearly and listen actively during the interview to show that you value effective communication.
✨Understand the Importance of Safety
Night Porters are responsible for hotel safety checks. Familiarise yourself with basic safety protocols and be ready to discuss how you would handle emergency situations to ensure guest safety.
