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- Tasks: Manage customer debt collection and credit limits while ensuring timely payments.
- Company: Join a global leader in Life Sciences Solutions focused on improving patient outcomes.
- Benefits: Enjoy a hybrid work environment with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team that values your contributions and makes a real difference.
- Qualifications: Higher education level required; experience in accounts or customer service preferred.
- Other info: Temporary contract starting 21st July, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
Credit & Collections Representative – Renfrew
Join a leading global company in the Life Sciences Solutions sector, dedicated to improving patient outcomes through innovative diagnostic solutions. Our team is passionate about making a difference, and we are looking for a Credit & Collections Representative to help us maintain our commitment to excellence. With a collaborative work environment and opportunities for professional growth, this is an exciting chance to be part of a dynamic team that values your contributions.
Temporary Contract to start around Monday 21st July until end of the year. Monday to Friday. Hybrid role.
Job Responsibilities:
- Accountable for the collection of debt on an allocated portfolio of customers.
- Responsible for the calculation, approval, and maintenance of credit limits for new and/or existing customer accounts.
- Perform regular order hold reviews and make decisions regarding order releases.
- Conduct and evaluate credit checks on new customer accounts according to company policy.
- Proactively contact customers, primarily by telephone, regarding payments to ensure timely processing of invoices.
- Ensure collection software is updated with actions taken, follow-ups needed, and recent customer contact details.
- Collaborate with local Sales, Customer Services, and Team Leader to address problem accounts.
- Carry out appropriate hold activity on allocated accounts and communicate credit hold decisions to relevant departments.
- Allocate credits regularly in consultation with the Cash Allocation team and Customer Services.
- Log, review, and follow up on customer complaints to ensure timely resolution.
- Assist with the company\’s e-invoicing process and cash application team as needed.
- Ensure compliance with company policies, internal controls, and Sarbanes-Oxley requirements.
- Perform various ad hoc responsibilities as assigned by the Team Leader.
Required Skills & Qualifications:
- Educated to higher/standard grade level.
- ICM qualification is helpful but not required.
- Previous experience in accounts or customer service, particularly with Government and Commercial customers.
- Strong troubleshooting and problem-solving skills.
- Attention to detail and accuracy in all tasks.
- Proficiency in relevant software applications (e.g., Oracle E1, SAP, CForia).
- Excellent digital literacy and knowledge of Microsoft Office software (Outlook, Excel, PowerPoint, Word).
- Fluent in English; proficiency in another European language may be required.
- Strong interpersonal skills and the ability to communicate effectively with various stakeholders.
- High level of proactivity and initiative in contacting customers regarding overdue debts.
- Organisational skills to manage a large volume of work efficiently.
Call to Action:
If you are a motivated individual with a passion for credit control and customer service, we want to hear from you! Apply now to join our team and contribute to our mission of delivering exceptional diagnostic solutions. Your future starts here!
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Credit & Collections Representative employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit & Collections Representative
✨Tip Number 1
Familiarise yourself with the specific software applications mentioned in the job description, such as Oracle E1 and SAP. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves proactively contacting customers about payments, being articulate and persuasive can make a significant difference in your effectiveness.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully resolved customer issues or managed difficult accounts. This will highlight your suitability for the role during any interviews.
✨Tip Number 4
Network with current or former employees in similar roles within the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Credit & Collections Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Credit & Collections Representative. Familiarise yourself with the key tasks mentioned in the job description, such as debt collection, credit limit maintenance, and customer communication.
Tailor Your CV: Customise your CV to highlight relevant experience in accounts or customer service. Emphasise any previous roles that involved credit control, problem-solving, and communication skills, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for credit control and customer service. Mention specific examples from your past experiences that demonstrate your ability to manage customer accounts and resolve issues effectively.
Highlight Relevant Skills: In your application, be sure to highlight your proficiency in software applications like Oracle E1, SAP, and Microsoft Office. Also, mention any language skills you possess, especially if you are fluent in another European language, as this may be beneficial for the role.
How to prepare for a job interview at Brook Street
✨Know Your Numbers
Familiarise yourself with key financial metrics and terminology related to credit and collections. Being able to discuss concepts like debt-to-equity ratio or cash flow will show your understanding of the role and impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved customer issues or improved collection processes. This will highlight your troubleshooting abilities, which are crucial for this position.
✨Showcase Your Software Proficiency
Be ready to discuss your experience with relevant software applications like Oracle E1 or SAP. If you have used similar systems, mention them and explain how you adapted quickly to new technologies.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves regular communication with customers and various departments, showcasing your strong interpersonal skills during the interview is essential.
