Duty Manager (Portishead)

Duty Manager (Portishead)

Portishead Part-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team, manage operations, and enhance customer experiences in a vibrant leisure centre.
  • Company: Join Places for People, a social enterprise dedicated to building thriving communities and promoting wellbeing.
  • Benefits: Enjoy flexible working, health memberships, bonuses, discounts, and ongoing personal development opportunities.
  • Why this job: Be part of a supportive culture that values your contributions and empowers you to make a difference.
  • Qualifications: Previous management experience in leisure facilities and an NPLQ qualification are essential.
  • Other info: This role requires flexibility with shifts, including evenings and weekends.

The predicted salary is between 30000 - 42000 £ per year.

We are Places for People Group, we\’re a social enterprise that believes it\’s people that make a community. That\’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\’s leading health and wellbeing enabler.

We aren\’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you\’re more than just a number – you\’re part of our cause.

More about your role

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer\’s concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

For more information please download our job profile available on our website.

More about you

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.

It is essential that you hold a NPLQ qualification.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there\’s always more we can do to make you smile, that\’s why we offer a comprehensive benefits package with each role, yours will include:

  • We align with the Real Living Wage foundation
  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • A bonus scheme for all colleagues at 2%
  • Flexible working (including part time working, shift work and more)
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs up to 500 saving per year
  • Discounts of up to 50% on activities, centre shop and cafes
  • Extra perks including huge discounts and offers from shops, cinemas and much more.

What\’s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Duty Manager (Portishead) employer: Places Leisure

At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to enhancing the lives of individuals and families. As a Duty Manager in Portishead, you will enjoy a supportive work culture that values your contributions, offers flexible working arrangements, and provides extensive personal development opportunities. With a comprehensive benefits package including health memberships, bonuses, and discounts, you will find a rewarding environment where your efforts directly impact the wellbeing of the community.
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Contact Detail:

Places Leisure Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Duty Manager (Portishead)

✨Tip Number 1

Familiarise yourself with the core values and mission of Places for People. Understanding their commitment to community and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.

✨Tip Number 2

Highlight any previous experience in managing teams within a leisure facility. Be prepared to discuss specific examples of how you've successfully led a team, resolved customer concerns, or driven membership growth in past roles.

✨Tip Number 3

Since first aid experience is a plus, consider obtaining or refreshing your first aid qualification before applying. This not only sets you apart but also demonstrates your proactive approach to safety and responsibility.

✨Tip Number 4

Prepare to discuss your flexible working availability, as the role requires shifts including evenings and weekends. Being open about your schedule can show your willingness to meet the demands of the position.

We think you need these skills to ace Duty Manager (Portishead)

Leadership Skills
Customer Service Excellence
Staff Management
Recruitment and Training
Conflict Resolution
Report Preparation
Membership Growth Strategies
First Aid Certification (NPLQ)
Flexibility in Work Schedule
Communication Skills
Problem-Solving Skills
Team Motivation
Time Management
Understanding of Health and Safety Regulations

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills such as leadership, customer service, and management experience in your application.

Tailor Your CV: Customise your CV to reflect your relevant experience in supervisory or management roles within leisure facilities. Emphasise any first aid qualifications and customer service achievements that align with the job requirements.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your understanding of Places for People’s mission. Mention specific examples of how you have successfully managed teams and improved customer experiences in previous roles.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.

How to prepare for a job interview at Places Leisure

✨Show Your Leadership Skills

As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, highlighting your approach to motivating and training staff.

✨Emphasise Customer Service Experience

Excellent customer service is key in this role. Be prepared to discuss your previous experiences dealing with customer concerns and how you resolved issues effectively. This will show that you understand the importance of customer satisfaction in a leisure facility.

✨Highlight Relevant Qualifications

Make sure to mention your NPLQ qualification and any first aid experience you have. These qualifications are essential for the role and will set you apart from other candidates. Be ready to discuss how these skills can contribute to the safety and well-being of the community.

✨Demonstrate Flexibility and Commitment

Since the role requires working shifts, including evenings and weekends, it's important to convey your flexibility and commitment to the job. Discuss your willingness to adapt to different schedules and how you manage work-life balance while ensuring the centre runs smoothly.

Duty Manager (Portishead)
Places Leisure
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