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- Tasks: Coordinate a team of marine service engineers for maintenance and troubleshooting.
- Company: HSB Technical Ltd is a leading recruiter in the marine and energy sectors.
- Benefits: Enjoy 25 days holiday, annual bonus, healthcare, and flexible working options.
- Why this job: Join a reputable company making waves in marine engineering with a supportive culture.
- Qualifications: Engineering qualification or equivalent experience with 3 years in marine diesel engines required.
- Other info: Office-based role with opportunities for career growth and recognition awards.
The predicted salary is between 40000 - 48000 £ per year.
Position: Service Controller Job ID: 130/25 Location: Office Based (4 days a week on-site) Rate/Salary: £40,000 – £48,000 per annum Benefits: 25 Days Holiday + Bank Holidays (with option to purchase 5 additional days) Annual Bonus Laptop & Mobile Phone Provided Up to 7% Pension, Life Assurance, Share Scheme Comprehensive Healthcare Package (medical, dental, optical, physio, hearing) Enhanced Family Leave & Flexible Working Options Mental Health Support & Long Service Recognition Awards Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Service Controller Typically, this person will coordinate and manage a team of marine service engineers, supporting planned maintenance, troubleshooting, and emergency call-outs for marine diesel engines and generator systems. You will be responsible for service scheduling, technical support, and ensuring work is carried out to the highest standards, including compliance with maritime safety and regulatory requirements. HSB Technical\’s client is an established and well-regarded business entity within the marine diesel engine and power systems sector. Duties and responsibilities of the Service Controller: • Respond to customer queries and emergency breakdown requests across commercial, defence, and leisure marine sectors • Schedule and dispatch marine service engineers based on skillset, location, and urgency • Plan and monitor service jobs including vessel inspections, diagnostics, repairs, overhauls, and commissioning activities • Accurately open, update, and close work orders ensuring full compliance with documentation, billing, and reporting standards • Oversee approximately 100 live service orders per month, valued at approx. £300k • Act as a key liaison between engineering teams, clients, and other stakeholders such as port authorities or shipyard managers • Track real-time job progress and keep clients updated throughout the service lifecycle • Conduct regular 1-2-1s, performance reviews, and toolbox talks with a team of 4-8 engineers • Ensure safety and operational compliance across shipyard, dockside, and on-board environments • Drive key service KPIs including First Time Fix, promise date adherence, and profitability metrics Qualifications and requirements for the Service Controller: • Recognised engineering qualification (mechanical/marine) or equivalent experience • Minimum 3 years\’ experience within the marine diesel engine or generator engine industry • Strong understanding of marine power and propulsion systems including main engines, auxiliary engines, and supporting systems (fuel, cooling, exhaust, control) • Proven experience in managing or coordinating field service engineers • Excellent planning, scheduling, and problem-solving skills • IT literate, with knowledge of Microsoft Office and service/job management systems (e.g. SAP, DBSi, or similar) • Understanding of maritime safety legislation and class society standards is desirable • Strong communication and customer-facing skills This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role. TPBN1_UKTJ
Customer Service Controller employer: HSB Technical Ltd
Contact Detail:
HSB Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Controller
✨Tip Number 1
Familiarise yourself with the specific marine diesel engine and generator systems mentioned in the job description. Understanding these systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the marine industry, especially those who have experience as service controllers or in similar roles. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing field service engineers. Be ready to share specific examples of how you've successfully coordinated teams and handled emergency situations in the past.
✨Tip Number 4
Research HSB Technical Ltd and their clients to understand their values and work culture. Tailoring your conversation to align with their mission can set you apart from other candidates.
We think you need these skills to ace Customer Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marine diesel engines or generator systems. Emphasise your engineering qualifications and any specific skills that align with the job description, such as planning and scheduling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience in managing service engineers and your problem-solving skills, and explain why you are a great fit for the Service Controller position.
Highlight Relevant Experience: In your application, focus on your past roles that involved coordinating teams or managing service operations. Use specific examples to demonstrate your ability to handle customer queries and emergency breakdowns effectively.
Showcase Communication Skills: Since strong communication is key for this role, include examples of how you've successfully liaised with clients and stakeholders in previous positions. This will help illustrate your customer-facing skills and ability to keep clients updated.
How to prepare for a job interview at HSB Technical Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of marine diesel engines and generator systems. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this role requires a strong understanding of power and propulsion systems.
✨Demonstrate Leadership Skills
As a Service Controller, you'll be managing a team of engineers. Highlight any previous experience you have in leading teams, conducting performance reviews, or coordinating projects. Share examples of how you've motivated your team to achieve service KPIs.
✨Showcase Your Problem-Solving Abilities
This role involves troubleshooting and emergency call-outs, so be ready to discuss how you've handled unexpected issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's culture, the team you'll be working with, and their expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
