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For Companies At a Glance
- Tasks: Coordinate a team of marine service engineers for maintenance and troubleshooting.
- Company: HSB Technical Ltd is a leading recruiter in the marine and energy sectors.
- Benefits: Enjoy 25 days holiday, annual bonus, healthcare, and flexible working options.
- Why this job: Join a reputable company making waves in marine engineering with a supportive culture.
- Qualifications: Engineering qualification or equivalent experience with 3 years in marine diesel engines required.
- Other info: Office-based role with opportunities for career growth and recognition awards.
The predicted salary is between 40000 - 48000 £ per year.
Job Description
Position: Service Controller
Job ID: 130/25
Location: Office Based (4 days a week on-site)
Rate/Salary: £40,000 – £48,000 per annum
Benefits:
- 25 Days Holiday + Bank Holidays (with option to purchase 5 additional days)
- Annual Bonus
- Laptop & Mobile Phone Provided
- Up to 7% Pension, Life Assurance, Share Scheme
- Comprehensive Healthcare Package (medical, dental, optical, physio, hearing)
- Enhanced Family Le…
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Customer Service Controller employer: HSB Technical Ltd
Contact Detail:
HSB Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Controller
✨Tip Number 1
Familiarise yourself with the specific marine diesel engine and generator systems mentioned in the job description. Understanding these systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the marine industry, especially those who have experience as service controllers or in similar roles. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing field service engineers. Be ready to share specific examples of how you've successfully coordinated teams and handled emergency situations in the past.
✨Tip Number 4
Research HSB Technical Ltd and their clients to understand their values and work culture. Tailoring your conversation to align with their mission can set you apart from other candidates.
We think you need these skills to ace Customer Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marine diesel engines or generator systems. Emphasise your engineering qualifications and any specific skills that align with the job description, such as planning and scheduling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience in managing service engineers and your problem-solving skills, and explain why you are a great fit for the Service Controller position.
Highlight Relevant Experience: In your application, focus on your past roles that involved coordinating teams or managing service operations. Use specific examples to demonstrate your ability to handle customer queries and emergency breakdowns effectively.
Showcase Communication Skills: Since strong communication is key for this role, include examples of how you've successfully liaised with clients and stakeholders in previous positions. This will help illustrate your customer-facing skills and ability to keep clients updated.
How to prepare for a job interview at HSB Technical Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of marine diesel engines and generator systems. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this role requires a strong understanding of power and propulsion systems.
✨Demonstrate Leadership Skills
As a Service Controller, you'll be managing a team of engineers. Highlight any previous experience you have in leading teams, conducting performance reviews, or coordinating projects. Share examples of how you've motivated your team to achieve service KPIs.
✨Showcase Your Problem-Solving Abilities
This role involves troubleshooting and emergency call-outs, so be ready to discuss how you've handled unexpected issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's culture, the team you'll be working with, and their expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
