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For Companies At a Glance
- Tasks: Support the team in driving sales through exceptional customer service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices.
- Benefits: Enjoy a vibrant work culture with opportunities for personal growth and community impact.
- Why this job: Be part of a brand that empowers people and enriches the planet while doing what you love.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose
customer consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land customer consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with the team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in the past. Think about times when you went above and beyond to meet a customer's needs.
✨Tip Number 3
Be ready to discuss your passion for beauty and retail. Share your favourite products from The Body Shop and explain why they resonate with you, demonstrating your genuine interest in the brand.
✨Tip Number 4
Prepare to highlight your collaborative skills. Think of instances where you've worked effectively in a team to achieve a common goal, as teamwork is essential in a retail environment like The Body Shop.
We think you need these skills to ace customer consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Showcase Customer Service Experience: Emphasise any previous customer service roles you’ve held. Provide specific examples of how you’ve successfully engaged with customers and met their needs.
Demonstrate Passion for Beauty: Express your genuine interest in beauty products and the retail industry. Mention any relevant knowledge about skincare or beauty trends that could benefit the role.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that match the job description. Use keywords from the job listing to make your application stand out.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Share any personal experiences or knowledge you have about cruelty-free products and ethical beauty, as this will resonate well with the interviewers.
✨Demonstrate Strong Interpersonal Skills
Prepare examples of how you've successfully built rapport with customers in previous roles. Highlight your ability to listen actively and respond to customer needs, as this is crucial for a customer consultant position.
✨Know the Products Inside Out
Familiarise yourself with The Body Shop's product range and their origins. Being able to discuss specific products and their benefits will show your commitment and readiness to provide expert advice to customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or make recommendations, and be prepared to explain your thought process.
