Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise staff, manage daily operations, and ensure efficient vehicle management.
- Company: Join a leading logistics company at Manchester Airport's World Freight Terminal.
- Benefits: Enjoy a competitive salary, full-time hours, and a dynamic work environment.
- Why this job: Be a key player in a fast-paced industry while developing leadership skills.
- Qualifications: Experience in customer care, team supervision, and logistics is essential.
- Other info: Opportunity for growth and to foster a strong team spirit.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Purpose:
The Operations Supervisor accomplishes department objectives and day to day tasks by
supervising staff, organizing and monitoring work process.
Job Title: Operations Supervisor
Contract: Full Time, Permanent
Location: Manchester Airport, World Freight Terminal – M90 5UX
Salary: £36,000 per annum
Hours of work: Mon-Fri, 50hrs/wk
Reporting to: Operations Manager
Main Duties:
-
To ensure that the team have planned and managed all vehicles operating from
effectively and profitably
- Day to day supervision of the drivers and the office team
- Be prepared to step in and cover resourcing issues/ gaps as and when required
- Ensure the team are updating and progressing accordingly
-
Ensure that the jobs allocated to drivers are done so meeting the requirements of
the Working Time Directive/driver hours regulation
- Be one of the main points of contacts for staff during the shift.
- Ensure that all jobs are priced and closed off & invoiced when completed
- Liaise with Drivers and Customers in relation to delays and possible issues
-
Updating any relevant spreadsheets to reflect the service standards for our
customers.
-
Answer telephone calls and deal with requests being made from internal and
external customers.
-
Provide strong leadership, direction and mentoring, thereby fostering and
sustaining co-operation and team spirit.
-
Monitor Sub Contractors and agencies to ensure that they efficiently and
effectively provide needed services while staying within budgetary limits
- To oversee all areas ensuring daily tasks are complete
Experience:
- A high level of Customer Care and a strong administrative background is required.
- Experience of supervising/ managing people
- Practical knowledge of Drivers Hours
- Knowledge of the Logistics industry
- Managing own time, planning and performance on a day to day basis
- Promoting company values and creates strong team spirit and loyalty
- Developing and maintaining long term working relationships with internal and external customers
Skills & Attributes:
-
Excellent communication skills both written and verbal, and a fantastic telephone
manner are essential.
-
Attention to detail with good organisational skills and the ability to prioritise
workload
- Experience gained within a similar role desirable.
- This position requires excellent IT skills with an ability to learn new procedures.
- Implementing new procedures and at times writing them.
- Positive attitude
- Great people skills and management skills, with the ability to influence others.
-
The ability to multi-task and to task manage and prioritise workloads to reflect the
requirements of the day.
Operations Supervisor employer: Goldstar
Contact Detail:
Goldstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the logistics industry, especially around driver regulations and customer care. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you fostered team spirit or resolved conflicts.
✨Tip Number 3
Brush up on your IT skills, particularly with spreadsheets and any relevant software used in logistics. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, as this role involves managing multiple tasks and responding to unexpected issues. Real-life examples will make your case stronger.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations supervision, customer care, and logistics. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing teams. Mention specific examples of how you've successfully supervised staff and improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, attention to detail, and ability to manage multiple tasks. These are crucial for the Operations Supervisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Goldstar
✨Showcase Your Leadership Skills
As an Operations Supervisor, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to fostering cooperation and team spirit.
✨Know the Logistics Industry
Familiarise yourself with the logistics industry, especially regarding drivers' hours and regulations. Being able to discuss these topics confidently will show that you understand the operational challenges and can navigate them effectively.
✨Emphasise Communication Skills
Excellent communication is key for this role. Prepare to discuss how you've effectively communicated with both internal teams and external customers, particularly in resolving issues or delays. Use examples that showcase your strong telephone manner and written communication skills.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing how you prioritise workloads and manage time effectively. Be ready to provide examples of how you've implemented new procedures or improved existing ones to enhance efficiency in previous roles.
