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For Companies At a Glance
- Tasks: Supervise staff, manage daily operations, and ensure efficient vehicle management.
- Company: Join a leading logistics company at Manchester Airport's World Freight Terminal.
- Benefits: Enjoy a competitive salary, full-time hours, and a dynamic work environment.
- Why this job: Be a key player in a fast-paced industry while developing leadership skills.
- Qualifications: Experience in customer care, team supervision, and logistics is essential.
- Other info: Opportunity for growth and to foster a strong team spirit.
The predicted salary is between 28800 - 43200 £ per year.
Purpose
The Operations Supervisor accomplishes department objectives and manages day-to-day tasks by supervising staff, organizing, and monitoring work processes.
Job Title: Operations Supervisor
Contract: Full Time, Permanent
Location: Manchester Airport, World Freight Terminal – M90 5UX
Salary: £36,000 per annum
Hours of work: Mon-Fri, 50hrs/wk
Reporting to: Operations Manager
Main Duties
- Ensure the team has planned and managed all vehicles operating effectively and profitably.
- Supervise drivers and the office team daily.
- Be prepared to cover resourcing issues or gaps as required.
- Ensure the team updates and progresses accordingly.
- Allocate jobs to drivers meeting the Working Time Directive/driver hours regulation.
- Serve as a main contact point for staff during shifts.
- Ensure jobs are priced, closed off, and invoiced upon completion.
- Liaise with drivers and customers regarding delays and issues.
- Update relevant spreadsheets to reflect service standards for customers.
- Handle internal and external customer requests via telephone.
- Provide leadership, direction, and mentoring to foster team spirit and cooperation.
- Monitor subcontractors and agencies to ensure efficient service within budget.
- Oversee daily task completion across all areas.
Experience
- High level of customer care and strong administrative background.
- Experience supervising/managing people.
- Practical knowledge of Drivers Hours regulations.
- Knowledge of the logistics industry.
- Ability to manage own time, planning, and performance daily.
- Promote company values, fostering team loyalty.
- Develop and maintain long-term relationships with customers.
Skills & Attributes
- Excellent written and verbal communication skills, with a professional telephone manner.
- Attention to detail, organizational skills, and workload prioritization.
- Experience in a similar role is desirable.
- Strong IT skills with the ability to learn new procedures.
- Ability to implement and write new procedures.
- Positive attitude and great people management skills.
- Ability to multi-task, manage, and prioritize workloads effectively.
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Operations Supervisor employer: Goldstar
Contact Detail:
Goldstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the logistics industry, especially around driver regulations and customer care. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you fostered team spirit or resolved conflicts.
✨Tip Number 3
Brush up on your IT skills, particularly with spreadsheets and any relevant software used in logistics. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, as this role involves managing multiple tasks and responding to unexpected issues. Real-life examples will make your case stronger.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations supervision, customer care, and logistics. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing teams. Mention specific examples of how you've successfully supervised staff and improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, attention to detail, and ability to manage multiple tasks. These are crucial for the Operations Supervisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Goldstar
✨Showcase Your Leadership Skills
As an Operations Supervisor, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to fostering cooperation and team spirit.
✨Know the Logistics Industry
Familiarise yourself with the logistics industry, especially regarding drivers' hours and regulations. Being able to discuss these topics confidently will show that you understand the operational challenges and can navigate them effectively.
✨Emphasise Communication Skills
Excellent communication is key for this role. Prepare to discuss how you've effectively communicated with both internal teams and external customers, particularly in resolving issues or delays. Use examples that showcase your strong telephone manner and written communication skills.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing how you prioritise workloads and manage time effectively. Be ready to provide examples of how you've implemented new procedures or improved existing ones to enhance efficiency in previous roles.
