Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage daily operations of a retirement living scheme and support residents' well-being.
- Company: Stonewater is a leading housing provider with a mission to offer quality homes for those in need.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in the lives of older people while developing valuable skills.
- Qualifications: Experience in customer service or housing is preferred; training will be provided.
- Other info: This role may require occasional support at another location.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Permanent, Part Time (36 hours per week)
Abbey Lodge is a retirement living scheme consisting of 88 one and two bedroom self-contained apartments, plus four bungalows situated in a quiet residential area between Beeston and Lenton Abbey, close to a thriving town centre with plenty of amenities. It is a private development for the over 55’s and is managed by a Scheme Manager.
That’s where you come in.
We’re now seeking a Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
You’ll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
Please note, although the Scheme Manager will be located at Abbey Lodge, you will be required to support Highgates in Derby (City centre) periodically, to support during holidays and business need.
The ideal candidate:
- Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
- Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
- Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
- A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
- Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
- Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
- Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
- Leasehold experience is desirable but not essential as full training will be provided.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Scheme Manager employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Familiarise yourself with the specific needs of older residents. Understanding their challenges and how to support their independence will show your commitment to the role and help you connect with potential colleagues and stakeholders.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or join online forums to meet people who can provide insights into the role and possibly refer you to opportunities within organisations like ours.
✨Tip Number 3
Demonstrate your organisational skills by volunteering for community projects or initiatives that support older adults. This hands-on experience will not only enhance your CV but also give you real-life examples to discuss during interviews.
✨Tip Number 4
Research Stonewater’s values and mission. Tailoring your conversations and any networking interactions to reflect our commitment to ethical and innovative services will help you stand out as a candidate who aligns with our goals.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Scheme Manager position. Tailor your application to highlight how your experience aligns with these specific duties.
Highlight Relevant Experience: Emphasise any previous experience in housing management or customer service roles. Use specific examples to demonstrate your skills in managing risks, engaging with residents, and delivering excellent customer service.
Showcase Your Skills: Mention your IT skills, particularly with Microsoft Office applications, and your ability to learn new systems. Highlight your organisational skills and your commitment to providing innovative services that improve residents' well-being.
Personalise Your Application: Make your application stand out by personalising it. Address why you are passionate about working with older people and how you can contribute to creating a supportive environment at Abbey Lodge.
How to prepare for a job interview at Stonewater
✨Show Your Passion for Supporting Residents
Make sure to express your genuine interest in helping older people lead independent lives. Share any relevant experiences where you've made a positive impact on someone's well-being, as this will resonate with the values of the company.
✨Demonstrate Your Organisational Skills
As a Scheme Manager, you'll need strong organisational skills. Prepare examples of how you've successfully managed multiple tasks or projects in the past, especially in a housing or customer service environment.
✨Familiarise Yourself with Health and Safety Protocols
Since the role involves health and safety checks, brush up on relevant regulations and best practices. Be ready to discuss how you would ensure compliance and maintain high service standards in your previous roles.
✨Prepare Questions About the Role
Show your enthusiasm by preparing thoughtful questions about the position and the company. Inquire about the types of well-being initiatives they currently have in place and how you can contribute to enhancing them.
