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- Tasks: Manage daily operations of a retirement living scheme and support residents' well-being.
- Company: Stonewater is a leading housing provider with a mission to offer quality homes for those in need.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in the lives of older people while developing valuable skills.
- Qualifications: Experience in customer service or housing is preferred; training will be provided.
- Other info: This role may require occasional support at another location.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Scheme Manager\\nLocation: Abbey Lodge, Nottingham\\nSalary: £23,587.20 per annum\\nVacancy Type: Permanent, Part Time (36 hours per week)\\nClosing Date: 24 December, 2025\\nAre you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Abbey Lodge, a welcoming retirement living scheme in Lenton Abbey, Nottingham.\\nAs our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently.\\nYou’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.\\nWhat we’re looking for\\n * Experience in housing or customer-facing roles.\\n * Strong IT skills (Microsoft Office) and a willingness to learn new systems.\\n * Excellent record-keeping and attention to detail.\\n * A self-starter with great organisational skills and a passion for helping others.\\n * Clear communicator who works well with residents, colleagues, contractors, and external agencies.\\n * A practical problem-solver who delivers high-quality work and meets deadlines.\\n * Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.\\nAppointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.\\nDiscover Stonewater:\\nStonewater is a leading housing provider.
We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.\\nOur mission is to provide quality homes and services for people whose needs are not met by the open market.\\nWe’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.\\nWe are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.\\nStonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.\\nTo Apply\\nIf you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application
Scheme Manager employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Familiarise yourself with the specific needs of older residents. Understanding their challenges and how to support their independence will show your commitment to the role and help you connect with potential colleagues and stakeholders.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or join online forums to meet people who can provide insights into the role and possibly refer you to opportunities within organisations like ours.
✨Tip Number 3
Demonstrate your organisational skills by volunteering for community projects or initiatives that support older adults. This hands-on experience will not only enhance your CV but also give you real-life examples to discuss during interviews.
✨Tip Number 4
Research Stonewater’s values and mission. Tailoring your conversations and any networking interactions to reflect our commitment to ethical and innovative services will help you stand out as a candidate who aligns with our goals.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Scheme Manager position. Tailor your application to highlight how your experience aligns with these specific duties.
Highlight Relevant Experience: Emphasise any previous experience in housing management or customer service roles. Use specific examples to demonstrate your skills in managing risks, engaging with residents, and delivering excellent customer service.
Showcase Your Skills: Mention your IT skills, particularly with Microsoft Office applications, and your ability to learn new systems. Highlight your organisational skills and your commitment to providing innovative services that improve residents' well-being.
Personalise Your Application: Make your application stand out by personalising it. Address why you are passionate about working with older people and how you can contribute to creating a supportive environment at Abbey Lodge.
How to prepare for a job interview at Stonewater
✨Show Your Passion for Supporting Residents
Make sure to express your genuine interest in helping older people lead independent lives. Share any relevant experiences where you've made a positive impact on someone's well-being, as this will resonate with the values of the company.
✨Demonstrate Your Organisational Skills
As a Scheme Manager, you'll need strong organisational skills. Prepare examples of how you've successfully managed multiple tasks or projects in the past, especially in a housing or customer service environment.
✨Familiarise Yourself with Health and Safety Protocols
Since the role involves health and safety checks, brush up on relevant regulations and best practices. Be ready to discuss how you would ensure compliance and maintain high service standards in your previous roles.
✨Prepare Questions About the Role
Show your enthusiasm by preparing thoughtful questions about the position and the company. Inquire about the types of well-being initiatives they currently have in place and how you can contribute to enhancing them.
