Technical Support Specialist - Global Law Firm
Technical Support Specialist - Global Law Firm

Technical Support Specialist - Global Law Firm

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide hands-on IT support for legal teams across Europe, resolving tech issues efficiently.
  • Company: Join Ryder Reid Legal, a leading recruitment specialist in the legal sector for over 30 years.
  • Benefits: Enjoy a competitive salary and work in a collaborative, inclusive office environment.
  • Why this job: Be part of a prestigious global law firm and enhance your tech skills while making an impact.
  • Qualifications: Experience in IT support, knowledge of Windows OS, Office 365, and strong troubleshooting skills required.
  • Other info: Opportunity to travel across European offices and support live AV events.

The predicted salary is between 36000 - 60000 £ per year.

Job Description

Title: Technical Support Specialist

Location: London

Salary: Competitive

Ryder Reid Legal is seeking an experienced and proactive Technical Support Specialist to join a prestigious global law firm on a permanent basis. This is a hands-on role supporting the firm's busy legal and operational teams across Europe, ensuring seamless technology experiences in a collaborative, inclusive office environment.

Key Responsibilities:

  • Deliver deskside and remote IT support, resolving software, hardware, and comms issues efficiently.
  • Manage service requests and incidents via internal ITSM systems.
  • Support live AV events and deploy unified communications solutions.
  • Install and configure devices and ensure standardised software deployment across locations.
  • Oversee IT inventory, procurement, and maintain clear documentation of systems and processes.
  • Coordinate regional support across European offices, including travel as needed.
  • Support mobile device usage and maintain security compliance across systems.
  • Administer shared calendars and inboxes for streamlined team scheduling.

Qualifications:

  • Proven experience in legal or professional services IT support.
  • Solid understanding of Windows OS and Office 365 applications.
  • Comfortable with iOS/Android device management.
  • Experience using ITSM platforms and document management systems.
  • Strong communication, organisational, and troubleshooting skills.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://company/ryder-reid-legal

Technical Support Specialist - Global Law Firm employer: Ryder Reid Legal Ltd

Ryder Reid Legal offers an exceptional work environment for a Technical Support Specialist, situated in the vibrant city of London. With a focus on collaboration and inclusivity, employees benefit from competitive salaries, opportunities for professional growth, and the chance to support a prestigious global law firm. The company fosters a culture of innovation and teamwork, ensuring that every team member plays a vital role in delivering seamless technology experiences across Europe.
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Contact Detail:

Ryder Reid Legal Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Technical Support Specialist - Global Law Firm

✨Tip Number 1

Familiarise yourself with the specific ITSM platforms and document management systems mentioned in the job description. Having hands-on experience or knowledge of these tools will give you an edge during discussions.

✨Tip Number 2

Brush up on your troubleshooting skills, especially for Windows OS and Office 365 applications. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.

✨Tip Number 3

Network with professionals in the legal IT support field. Engaging with current employees or industry contacts can provide insights into the firm's culture and expectations, which can be invaluable during interviews.

✨Tip Number 4

Prepare to discuss your experience with AV events and unified communications solutions. Highlighting relevant past experiences can showcase your capability to handle the responsibilities outlined in the job description.

We think you need these skills to ace Technical Support Specialist - Global Law Firm

Deskside IT Support
Remote IT Support
Software Troubleshooting
Hardware Troubleshooting
Communication Skills
Organisational Skills
ITSM Platforms
Document Management Systems
Windows OS Proficiency
Office 365 Applications
iOS Device Management
Android Device Management
AV Event Support
Unified Communications Solutions
IT Inventory Management
Procurement Processes
Security Compliance
Team Scheduling Administration

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Technical Support Specialist position. Tailor your application to highlight relevant experience in legal or professional services IT support.

Highlight Relevant Skills: Make sure to emphasise your solid understanding of Windows OS, Office 365 applications, and experience with iOS/Android device management. Use specific examples from your past roles to demonstrate your troubleshooting and communication skills.

Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Mention your proactive approach and how you can contribute to ensuring seamless technology experiences in a collaborative environment.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Specialist.

How to prepare for a job interview at Ryder Reid Legal Ltd

✨Showcase Your Technical Skills

Make sure to highlight your experience with Windows OS, Office 365, and mobile device management during the interview. Be prepared to discuss specific examples of how you've resolved technical issues in a legal or professional services environment.

✨Demonstrate Problem-Solving Abilities

Employ the STAR method (Situation, Task, Action, Result) to illustrate your troubleshooting skills. Share instances where you efficiently resolved software or hardware issues, especially in high-pressure situations.

✨Emphasise Communication Skills

Since this role involves supporting various teams, it's crucial to convey your strong communication abilities. Prepare to discuss how you've effectively communicated technical information to non-technical staff in the past.

✨Familiarise Yourself with ITSM Platforms

Research the ITSM platforms commonly used in the legal sector. Being knowledgeable about these systems will demonstrate your readiness to manage service requests and incidents effectively.

Technical Support Specialist - Global Law Firm
Ryder Reid Legal Ltd
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